When we brought it in for our third oil change today, we
were told about $500 worth of maintenance items that we should get done now at 15,000 miles, (that at the time we did not expect, and therefore I sai
were told about $500 worth of maintenance items that we should get done now at 15,000 miles, (that at the time we did not expect, and therefore I said I didnt want to do it at that time). Then we were told by our service advisor that we would need to be recorded to Hyundai that we chose to decline maintenance, and that it could potentially cause Hyundai to decline future warranty claims.. He said he has seen Hyundai decline warranty claims if there is no record of maintenance. This obviously did not sit well with me considering we just bought the car less than a year ago, along with purchasing an extended warranty. In the end I did get the maintenance done today, but obviously I now have concerns about the validity or honor of the Hyundai warranty that I purchased...? Is this going to be a problem throughout the time we own this vehicle if a warranty item comes up? I understand the importance of maintenance, but I didnt appreciate the service advisor using maintenance like a threat against my future warranty claims.
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by DavidDitchev
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 16, 2026 -
Patrick Hyundai responded
Thank you for your review, and for your honest feedback, it helps us understand where we can improve! We understand your frustration, and your concerns are valid-especially when it comes to the warranty, and communication. Our goal is to provide transparent service, and ensure our customers feel valued-we regret that it seems we fell short in your case. We would love the opportunity to make things right so please feel free to reach out to us at customerservice@patrickcars.com- Patrick Dealer Group Customer Relations Team
What I expected.
Professional, courteous, and job done well. Kind of a long wait even with appointment, but I expected that. I think Service is a very good department
Professional, courteous, and job done well. Kind of a long wait even with appointment, but I expected that. I think Service is a very good department at your dealership.
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by spi9959
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your review! We are glad to be of service and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Routine oil/filter service; scheduling service
appointment was easy, work performed and car returned to me within an hour. Tyler Schulz was friendly, professional and efficient. Very satisfactory
appointment was easy, work performed and car returned to me within an hour. Tyler Schulz was friendly, professional and efficient. Very satisfactory experience.
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by MARTIND4603
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are so glad that you had a timely visit with our service team! Our goal is to provide a transparent and stress free visit, and we're glad that we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
He told me it was gonna Take about 1 hour and a 1/2 so I
sat in a waiting room and he never came out to get me and let me know It was done so after 2 hours . I went to the girls in the front and they said i
sat in a waiting room and he never came out to get me and let me know It was done so after 2 hours . I went to the girls in the front and they said it was done So I sat for at least 45 minutes For nothing
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by LENFRITZLER
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your honest review, and for your feedback-it helps us understand where we can improve. We apologize about your experience, and your concerns are valid-especially when it comes to the timeliness of service visits. Our goal is transparency and efficiency and we regret that it seems we fell short in your case. We would love the opportunity to make things right so please feel free to reach out to us any time via call or email at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations Team
All was good, except I had to wait for 1h45 for the oil
change. I understand I was not the only one but almost 2 hours is too much!
change. I understand I was not the only one but almost 2 hours is too much!
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by ARGENTINASTANCU
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your review and for your feedback! We understand the frustration with the wait times, and we regret that we didn't meet expectations in that regard! We appreciate you as a customer and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
The service center has taken a hit since that last
service manager left. It's just not the same.
service manager left. It's just not the same.
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by MARYRYAN27
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Patrick Hyundai responded
Thank you for your review and for your honest feedback! We regret that your visit wasn't up to expectations and we understand your concerns. Our goal is customer satisfaction and we apologize that it seems we missed the mark with your visit. Please feel free to reach out to customerservice@patrickcars.com for further assistance! - Patrick Dealer Group Customer Relations Team
Good customer service Great communication.
Takes good care of the care and its needs. Fast
Takes good care of the care and its needs. Fast
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by HARRIS3259
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 02, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review of Patrick Hyundai! We are glad to hear that our team was able to provide good customer service and great communication. Our goal is to ensure transparency and communication with our service visits, as we like to keep our customers well informed. We are so glad that we hit the mark with that during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Timely,helpful,good communication When I went to the
dealership, the staff was helpful. The Tylor the mechanic and the front staff were very informative when an issue with the car needs additional atten
dealership, the staff was helpful. The Tylor the mechanic and the front staff were very informative when an issue with the car needs additional attention. All work was done in the timely manner.
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by ANDREAMALLORY55
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jan 02, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that Tylor, and the staff were informative and helpful during your visit! Our goal is to provide transparency and communication with our service, and we're glad we could do that for you during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Dec 31, 2025 -
ANDREAMALLORY55 responded
When I went to the dealership, the staff was helpful. The Tylor the mechanic and the front staff were very informative when an issue with the car needs additional attention. All work was done in the timely manner.
There was a little wait, but everything else was fine.
I approached the service. I appreciate the service. Thank you.
I approached the service. I appreciate the service. Thank you.
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by lihyong1
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Dec 26, 2025 -
Patrick Hyundai responded
Thank you so much for your 5-star review! We are so glad to hear that everything went well during your visit, and that you appreciated the service! Our goal is to provide a seamless and transparent service experience and we're glad we could do that for you during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Dealership was very busy and it took some time before I
was notified of the problem I mentioned. But it did involve frozen snow that needed melting before seeing if they could fix or order parts. Luckily
was notified of the problem I mentioned. But it did involve frozen snow that needed melting before seeing if they could fix or order parts. Luckily it was a fix. I just don't know why I was never approached with my shuttle home that I had scheduled.
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by RGSBIZ
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2025 -
Patrick Hyundai responded
Thank you for your 5-star review of Patrick Hyundai! We are glad that your issues were resolved with our service department! We value your concerns and your feedback as well, and we understand the frustration when it comes to the communication. We try to do what is in our customers best interest, and we regret that you seemed to have a few issues during your visit. Thank you for choosing Patrick and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
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