Tyler Stephens | Page 8

Great experience! Nick may change my mind about not enjoying a car buying experience - because this may be the first time I had an outstanding, fulfilling experience. Nick may change my mind about not enjoying a car buying experience - because this may be the first time I had an outstanding, fulfilling experience. From two visits to insure this was the car I wanted, and bringing my wife back for the second visit, to the discussion with the finance folks about Leasing (this was our first lease), to signing all the paperwork, to the detailed familiarization discussion and review of the technology in our new RX - it was all great, and the people were so knowledgeable. I can't wait to bring it back for the first service and see the guys again. More

by CWILLIAMSON483 Verified Customer Verified Customer

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Amazing Customer Service LS570 I went to the dealership with a lot of anxiety about purchasing a vehicle. Jason was very knowledgeable, friendly and gave excellent service from the I went to the dealership with a lot of anxiety about purchasing a vehicle. Jason was very knowledgeable, friendly and gave excellent service from the beginning of the purchase process. The vehicle was not ready at the time of purchase and he stayed on top of things without me having to follow up with him. When we picked the vehicle up, he went through all the features answered questions and helped me with all the personal settings. Even after I left with the vehicle, he followed up the next day with some information to assist me with my LS570. Jason was fantastic! More

by Tasha Verified Customer Verified Customer

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almost all stress free This is the 3rd Lexus we have purchased from Northside Lexus. There is a reason we keep coming back. Although we have been disappointed in the late This is the 3rd Lexus we have purchased from Northside Lexus. There is a reason we keep coming back. Although we have been disappointed in the late RX350 body style, we still believe that Lexus has the best quality and comfort of any brand. The service is top notch! Now we have a new 2019 NX300 and we love it. Sales person Robert James was very patient and did not rush us or make us feel pressured in any way. He did an excellent job answering our questions even after we asked them multiple times. He went above and beyond to find us Michelin tires for our new car. Melissa from the technology dept. was superb in her presentation of all the bells and whistles our new car has to offer. Brent in the finance dept. was very helpful and we appreciated his efficient manor. In the end, the only stress we had was deciding whether to add body side molding to the car. And we still have not decided. Thank you to everyone at Northside Lexus for making our 3rd car purchase a good experience. More

by NANA.PCL Verified Customer Verified Customer

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Excellent experience The entire Northside Lexus experience was great. I enjoyed the fact that everything was low pressure, professional and pleasant. Randy was great to The entire Northside Lexus experience was great. I enjoyed the fact that everything was low pressure, professional and pleasant. Randy was great to deal with and I liked that Tyler came by to make sure I was pleased with my experience. Every member of the staff I had any contact with was helpful and pleasant. More

by CALCAP737 Verified Customer Verified Customer

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Always the Best Experience I've been buying cars from Northside Lexus for 15 years. They never disappoint and go above and beyond in taking care of their guests. Feels like fami I've been buying cars from Northside Lexus for 15 years. They never disappoint and go above and beyond in taking care of their guests. Feels like family. Highly recommend. More

by mikeyb Verified Customer Verified Customer

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Only interested in the sale We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed to be addressed. When we left the dealership with the car we were told some of them had been addressed and others had not. When we got the car home we noticed none of them had been addressed. There was an open wire in the backseat and due to safety reasons with four children we arranged to bring it back the next week to be fixed. When I arrived at the dealership the receptionist contacted the Sales Associate and I waited for 15 mins. I was still waiting when I saw the Sales Associate come out to greet what I know to be a walk in without an appointment. I asked the receptionist what was going on as I had an appointment and been waiting for 15 mins. I still received no response. I then saw the Sales Associate getting water/coffee and I asked him if I was next on his list. He looked confused and didn’t recognize me which is surprising considering I purchased a car from him exactly a week before. I sat there for another ten minutes when a manager finally came to asssit me. He was able to help me quickly. However, the Sales Associate stopped by the managers office but never said hello, acknowledged me or apologized for the confusion. It was clear that all he cared about was the sale and had no other ongoing customer service. The Finance Manager was great and the Sales manager who assisted on my return visit was helpful but unfortunately the poor Sales Associate overshadows the entire experience. I have been a Lexus owner since 2008 and have used Westside Lexus in the past. This is my first experience with Northside and will certainly be my last! More

by mlamadri Verified Customer Verified Customer

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