Tyler Usary | Page 8

Ray Burke is a crook, they are incompetent and dishonest.. Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a qu Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a quart a month, and for which they had quoted me less than $2300 to repair. I had done regular service on my vehicle at Walter's and I had no other issues with the vehicle. A week into the repair they hit me up for a few more thousand in "other repairs" that had nothing to do with the seal that was bad. I begrudgingly agreed because they assured me that there were no other issues and my vehicle only had 125k miles - which as a diesel that was less than a quarter of its minimum life expectancy. Approximately a month later I picked up the vehicle, was told it was good to go, and drove off after paying them over $5,000. Two or three days later, and less than 50 miles later, the check engine oil light came on. I happened to be just minutes away from Walters so I took it in for them to check it out (at this point I thought they must have forgot to add the oil back after the repair). Approximately a month later, and after multiple stories and additional parts being "thrown at the problem" I was told that I needed another $9,000 in repairs for unrelated parts. I complained that I would not have done the first repairs if that wasn't going to fix the problem, that it seemed suspicious that I was still losing oil - only at a faster rate, but they had my vehicle hostage. After some complaining and wrangling they agreed to only charging me another $6,000. Approximately 2 months later I pick up the vehicle which at this point has a practically rebuilt engine. I was approximately $12,000 into a vehicle worth between $15-$23k in resale value. I am again assured by Walter’s that the vehicle is "fixed" and that they have "thoroughly road tested it" (thus the unbelievable repair time). I drive off unhappy at the way they have tricked me, dropped the ball over and over, and had not been concerned about taking quick care of me, but glad to have a "practically new" vehicle. Less than 100 miles later and approximately 4-5 days later the "check engine oil" light goes on. I contact Walter’s about bringing it back in and surprise surprise my "customer service" dummy doesn’t respond. I then call his manager and he says, “bring it in we will take care of you.” I drop it off nervous about their competence but repeatedly assured they would take care of me. Over a month later I get an email that says, "we have verified the oil issue" ... of course that told me nothing so I ask for clarity. I get a short email ... “we verified that you need a new engine” – no explanation, no concern about how inconceivable that was, no details on why. I said that unacceptable and they said basically "tough". I ask for the owner or gm or corporate attorney to contact me. I get a call from the sales manager Ray Burke instead. A truly slimy sales person who promises to “make it right.” (which is apparently the English term for “screw you royally”). I spend several hours with him trying to "sell" me a new Mercedes with a few percentage points off and an offer to take my "worthless" vehicle - that they spent months and $12k of my dollars "fixing" - off my hands for $6k. When I ask Ray and the service manager Tyler about my engine’s “compression ratios” (which any diesel mechanic would have determined before saying the engine was blown) they say nonchalantly, "we didn't check that." When I ask them to be “reasonable” they essentially tell me to "f'off" and they give me back my vehicle that now barely runs without any written explanation or details on what went wrong (what they did wrong) – they did post on Yelp that it had lots of problems that I didn’t want to repair but that is a bold faced lie. When I show it to another mechanic they point out that the "new turbo" they installed is a used turbo and he shows me that the Mercedes logo is peeling off. I am now filing a complaint with the CA Department of Consumer Affairs - Bureau of Automotive Repair, the CA Department of Justice - Office of Attorney General, the Better Business Bureau, as well as drafting a lawsuit for Fraud, Breach of Implied Covenant to Perform Work in a Good and Competent Manner, Racketeer Influenced and Corrupt Organizations Act activity, Installing the wrong replacement part(s), Performing the wrong procedure(s), Failing to notice major repairs that need to be done (i.e. improper inspection and diagnosis), Causing damage to the engine or other parts during the work, etc. Their only response to date is to repeatedly say "it has 125k miles" - but when I bought this vehicle off the show room floor Mercedes specifically warranted/assured me that the "bluetec" was designed to last over 500k miles with proper care (which I did) and that it was environmentally friendly (which I am finding in my research Mercedes used falsified emission results to claim). Walter’s Mercedes is incompetent, crooked, dirty, dishonest, evil, corrupt, etc. They bilked me out of $12,000 dollars in "repairs" and returned me with a vehicle 100% worse than it was when I took it in. I never declined any repairs and the leaking oil became consuming oil after Ray's team ripped me off! Shame on you Ray! More

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Very Professional This is my second time at this dealer for a service..,They are excellent.., Brandon Monaco and Austin Schneider(the advisors)..., The young lady( a This is my second time at this dealer for a service..,They are excellent.., Brandon Monaco and Austin Schneider(the advisors)..., The young lady( at the loaner department).., And Tyler Usary ( the service manager) very professional he made sure that everything was perfect ..,Am sure that i will be back for my next service .... More

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Service Visit Walters Mercedes-Benz Service Advisor J R Rodriguez Excellent customer service regarding vehicle needs all done with immediate patience and car Walters Mercedes-Benz Service Advisor J R Rodriguez Excellent customer service regarding vehicle needs all done with immediate patience and care. Auto received a full detail that was immaculate for what was completed that day. Excellent! More

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Management team For the most part I am not happy with the outcome I got when I arrived at dealeership. Loaner department did not advise me about not being able to get For the most part I am not happy with the outcome I got when I arrived at dealeership. Loaner department did not advise me about not being able to get a loaner while my car is in repair. They said it smelled like smoke. I do not smoke. However long story short when my vehicle is being serviced I have to wait around for it or get shuttled. As the process for shuttle is whittle 10 miles I be live. So when it needs service I have to stress about taking days off. That is very irratating. However thanks to Brandon, he’s the reason why I keep coming. Back More

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Satisfied customer Jin was awesome and very knowledgeable . I was going to buy a SUV and thought that Mercedes was to small until Jin showed me Gle350...I was sold. Jin was awesome and very knowledgeable . I was going to buy a SUV and thought that Mercedes was to small until Jin showed me Gle350...I was sold. More

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Service on our E-350 Our service advisor, Austin Schneider, was very helpful to us regarding a problem with our E-350. He handled the situation without hesitation and wa Our service advisor, Austin Schneider, was very helpful to us regarding a problem with our E-350. He handled the situation without hesitation and was very professional. You had our car a number of days and he kept us informed on a regular basis. I would also like to thank Tyler Usary for his help in this matter. There was a problem with a tow company and he took care of the matter very promptly, and we thank him enormously. Walters Mercedes is a wonderful dealership and would recommend it highly. More

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Great service Overall everything was great I would definitely recommend them to all my friends and family they’re great to work and awesome customer service Gre Overall everything was great I would definitely recommend them to all my friends and family they’re great to work and awesome customer service Great place to buy and service your vehicle 🚗 More

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Recent Service R63 Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and th Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and the rest of the Walter's team for another stellar performance while performing the rebuild/repair of my compromised AMG R63 braking system which has resulted in a perfectly operating system, with the job done on time for a more than reasonable price. My personal experience over the past year with Walter's Service Department has clearly confirmed to me that the team at Walter's are the unchallenged leaders in S. Cal in performing honest, competitively priced, factory trained diagnosis, repair and service coupled with excellent customer communication and accommodation regarding any unknown deviation or additional work that may arise beyond the initial estimate quote issued that might be required to effect completing the required work to bring everything on the vehicle back proper original factory operating condition. RF. CEO Fossil Motorsports Inc. More

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iWalters has a great selection the best customer service I have purchased 3 Mercedes Benz from Walters never have been disappointed in Jacqueline Nasser help and customer satisfaction is so important to her I have purchased 3 Mercedes Benz from Walters never have been disappointed in Jacqueline Nasser help and customer satisfaction is so important to her &Walter's More

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Great Follow-up with Service I take the time to drive to Riverside, Ca for service when I have a local dealership a few minutes from my house because I trust the folks at Walters. I take the time to drive to Riverside, Ca for service when I have a local dealership a few minutes from my house because I trust the folks at Walters. I do a lot of long distance driving in remote parts of the country and Mexico for pleasure. I need to make sure my vehicle is ready for this type of adventure since it is a Sprinter 4X4 2500 Van by Sportsmobile. Being stuck somewhere is not a very good feeling when someone fails to do their job properly. I am able to talk critically with the service department knowing they understand what my concerns are and they follow-up. I've tried to use my local dealership but they just don't get it, but Walters does. I will continue to use them and build on our relationship. More

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