Tyler Usary | Page 7

Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALWAYS WHITE GLOVE SERVICE !! More

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Lease trade Jackie Nasser was great in getting me in and out in a reasonable amount of time and getting me the car I wanted and for a fabulous price! Jackie Nasser was great in getting me in and out in a reasonable amount of time and getting me the car I wanted and for a fabulous price! More

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First time MB owner Jackie is Amazing!! She worked with me for about 2 weeks trying to find a way to meet my demands. In the end she was able to deliver everything she pr Jackie is Amazing!! She worked with me for about 2 weeks trying to find a way to meet my demands. In the end she was able to deliver everything she promised me. I thank her for all her time and effort! If you are looking for someone who can understand your needs and who is willing to put in the work to meet them, then Jackie is your go to girl! More

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extremely excellent we are so happy to say part of Mercedes benz family and special of walter's dealerships we purchased my car number 4 and i like to say thank you so mu we are so happy to say part of Mercedes benz family and special of walter's dealerships we purchased my car number 4 and i like to say thank you so much to the sales man is MIKE SALES is the nice person and comprehensive him help to me to do the best deal and pick the right car for my family i totally recommend MIKE SALES the number ones sales person and comprehensive thank you walter's for all your xxxx and Mike see you next time..... More

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Great Services To whom it may concern, Walters Mercedes of Riverside. I would like to take the time to personally thank Mark Interlicchia Service Manager at Wa To whom it may concern, Walters Mercedes of Riverside. I would like to take the time to personally thank Mark Interlicchia Service Manager at Walter’s Mercedes of Riverside for doing a fantastic job on my 2014 E 350 Mercedes. He has always taken the time to take care of my vehicle and its service needs. He is very punctual in returning my calls and addressing my concerns. Mark is precise in completing any tasks regarding my vehicle and achieves it with great efficiency and quality resulting in superb service complimenting the values and integrity of Walter’s Mercedes. In addition, I would without doubt recommend anyone looking to service or purchase a vehicle from Walter’s due to the great service that has been provided to me by Mark and his associates. Greatly Appreciated Customer, Wisam Kotb. More

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Ray Burke is a crook, they are incompetent and dishonest.. Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a qu Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a quart a month, and for which they had quoted me less than $2300 to repair. I had done regular service on my vehicle at Walter's and I had no other issues with the vehicle. A week into the repair they hit me up for a few more thousand in "other repairs" that had nothing to do with the seal that was bad. I begrudgingly agreed because they assured me that there were no other issues and my vehicle only had 125k miles - which as a diesel that was less than a quarter of its minimum life expectancy. Approximately a month later I picked up the vehicle, was told it was good to go, and drove off after paying them over $5,000. Two or three days later, and less than 50 miles later, the check engine oil light came on. I happened to be just minutes away from Walters so I took it in for them to check it out (at this point I thought they must have forgot to add the oil back after the repair). Approximately a month later, and after multiple stories and additional parts being "thrown at the problem" I was told that I needed another $9,000 in repairs for unrelated parts. I complained that I would not have done the first repairs if that wasn't going to fix the problem, that it seemed suspicious that I was still losing oil - only at a faster rate, but they had my vehicle hostage. After some complaining and wrangling they agreed to only charging me another $6,000. Approximately 2 months later I pick up the vehicle which at this point has a practically rebuilt engine. I was approximately $12,000 into a vehicle worth between $15-$23k in resale value. I am again assured by Walter’s that the vehicle is "fixed" and that they have "thoroughly road tested it" (thus the unbelievable repair time). I drive off unhappy at the way they have tricked me, dropped the ball over and over, and had not been concerned about taking quick care of me, but glad to have a "practically new" vehicle. Less than 100 miles later and approximately 4-5 days later the "check engine oil" light goes on. I contact Walter’s about bringing it back in and surprise surprise my "customer service" dummy doesn’t respond. I then call his manager and he says, “bring it in we will take care of you.” I drop it off nervous about their competence but repeatedly assured they would take care of me. Over a month later I get an email that says, "we have verified the oil issue" ... of course that told me nothing so I ask for clarity. I get a short email ... “we verified that you need a new engine” – no explanation, no concern about how inconceivable that was, no details on why. I said that unacceptable and they said basically "tough". I ask for the owner or gm or corporate attorney to contact me. I get a call from the sales manager Ray Burke instead. A truly slimy sales person who promises to “make it right.” (which is apparently the English term for “screw you royally”). I spend several hours with him trying to "sell" me a new Mercedes with a few percentage points off and an offer to take my "worthless" vehicle - that they spent months and $12k of my dollars "fixing" - off my hands for $6k. When I ask Ray and the service manager Tyler about my engine’s “compression ratios” (which any diesel mechanic would have determined before saying the engine was blown) they say nonchalantly, "we didn't check that." When I ask them to be “reasonable” they essentially tell me to "f'off" and they give me back my vehicle that now barely runs without any written explanation or details on what went wrong (what they did wrong) – they did post on Yelp that it had lots of problems that I didn’t want to repair but that is a bold faced lie. When I show it to another mechanic they point out that the "new turbo" they installed is a used turbo and he shows me that the Mercedes logo is peeling off. I am now filing a complaint with the CA Department of Consumer Affairs - Bureau of Automotive Repair, the CA Department of Justice - Office of Attorney General, the Better Business Bureau, as well as drafting a lawsuit for Fraud, Breach of Implied Covenant to Perform Work in a Good and Competent Manner, Racketeer Influenced and Corrupt Organizations Act activity, Installing the wrong replacement part(s), Performing the wrong procedure(s), Failing to notice major repairs that need to be done (i.e. improper inspection and diagnosis), Causing damage to the engine or other parts during the work, etc. Their only response to date is to repeatedly say "it has 125k miles" - but when I bought this vehicle off the show room floor Mercedes specifically warranted/assured me that the "bluetec" was designed to last over 500k miles with proper care (which I did) and that it was environmentally friendly (which I am finding in my research Mercedes used falsified emission results to claim). Walter’s Mercedes is incompetent, crooked, dirty, dishonest, evil, corrupt, etc. They bilked me out of $12,000 dollars in "repairs" and returned me with a vehicle 100% worse than it was when I took it in. I never declined any repairs and the leaking oil became consuming oil after Ray's team ripped me off! Shame on you Ray! More

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Very Professional This is my second time at this dealer for a service..,They are excellent.., Brandon Monaco and Austin Schneider(the advisors)..., The young lady( a This is my second time at this dealer for a service..,They are excellent.., Brandon Monaco and Austin Schneider(the advisors)..., The young lady( at the loaner department).., And Tyler Usary ( the service manager) very professional he made sure that everything was perfect ..,Am sure that i will be back for my next service .... More

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Service Visit Walters Mercedes-Benz Service Advisor J R Rodriguez Excellent customer service regarding vehicle needs all done with immediate patience and car Walters Mercedes-Benz Service Advisor J R Rodriguez Excellent customer service regarding vehicle needs all done with immediate patience and care. Auto received a full detail that was immaculate for what was completed that day. Excellent! More

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Management team For the most part I am not happy with the outcome I got when I arrived at dealeership. Loaner department did not advise me about not being able to get For the most part I am not happy with the outcome I got when I arrived at dealeership. Loaner department did not advise me about not being able to get a loaner while my car is in repair. They said it smelled like smoke. I do not smoke. However long story short when my vehicle is being serviced I have to wait around for it or get shuttled. As the process for shuttle is whittle 10 miles I be live. So when it needs service I have to stress about taking days off. That is very irratating. However thanks to Brandon, he’s the reason why I keep coming. Back More

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Satisfied customer Jin was awesome and very knowledgeable . I was going to buy a SUV and thought that Mercedes was to small until Jin showed me Gle350...I was sold. Jin was awesome and very knowledgeable . I was going to buy a SUV and thought that Mercedes was to small until Jin showed me Gle350...I was sold. More

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