Tyler Usary | Page 7

MB experience Shopping cars can be very stressful especially when you’re undecided on a model not to mention hoping you don’t meet a pushy salesperson. Walters Merc Shopping cars can be very stressful especially when you’re undecided on a model not to mention hoping you don’t meet a pushy salesperson. Walters Mercedes is the place to shop. They are professional in every sense of the word. That’s why I must mention Rene Orellana. He was a pleasure to work with when deciding - no pressure just a pool of knowledge that wants you to understand and enjoy the automobile you’ll be driving for a long time- a thumbs up to Rene and Walters. More

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Outstanding service Cody Burt and Tyler Usary are the primary reason I always have my car serviced at Walter’s. They follow through and are exceptional to work with. Addi Cody Burt and Tyler Usary are the primary reason I always have my car serviced at Walter’s. They follow through and are exceptional to work with. Additionally, this is my sixth car from Walter’s and the service department can’t be beat. I continue to be a very satisfied customer. Well done! A special thanks to George too! More

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AMAZING It was an amazing experience. I have already bragged to all my colleagues, Family and friends. The Mercedes Benz experience is one to be savored. It was an amazing experience. I have already bragged to all my colleagues, Family and friends. The Mercedes Benz experience is one to be savored. More

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Disaappointed Customer I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there a I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there again, the service was so BAD that I am thinking about getting rid of my Mercedes all together!! I went in for a B service on Friday Nov 2nd. Cody was the rep that checked me in. He indicated that I am due for the B service and stated it is $409. I ask about a coupon that I had and he indicated the $409 captures it. he indicated that there was a recall and that the car might take a bit longer. He went on to fill out the paperwork and have me sign. I NEVER had to read what I was signing before as I was NEVER hustled before. I later got a text indicating my car was done and a link to check out, that is when I realized there was serviced added that was not communicated to me nor was the addl cost indicated to me either (around $900). I called the service department on my way to pick up my car, and it got worse. Spoke to Cody where he indicated that they will eat the cost, then his manager call me back - Mark (rude) and indicated that I signed it and I will have to pay for it. They may be able to give me a small discount.. Whereas I asked to speak to his boss. When I arrived he had me speak to Tyler, as if it couldn't get any worse, he was a complete xxxxxxx! Very conformational, spoke to me as if I was a child (I'm sure he wasn't any older than 25 so this explains his behavior). I basically told him I was not going to sit here and argue with him. If I was aware of the cost I would have went straight to the cashier and paid it. I was lied to, disrespected and a complete waste of my time dealing with these children. I cant believe Mercedes has these types of employees I am completely floored and disappointed!! Never ever ever will I go to this Mercedes again and probably will NEVER EVER buy another one because of this isolated incident Very unfortunate. The only reason why there is a star indicated is it would not let me leave it BLANK or put a negative!!! More

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New battery It took 6 years for me to run down my battery. I made A call to Walters and they got me in immediately for replacement. My service adviser had Monday It took 6 years for me to run down my battery. I made A call to Walters and they got me in immediately for replacement. My service adviser had Monday off and I was pleasantly pleased that AUSTIN SNEIDER was taking care of me. Everything went smooth. Thank you for attention to detail. More

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Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALWAYS WHITE GLOVE SERVICE !! More

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Lease trade Jackie Nasser was great in getting me in and out in a reasonable amount of time and getting me the car I wanted and for a fabulous price! Jackie Nasser was great in getting me in and out in a reasonable amount of time and getting me the car I wanted and for a fabulous price! More

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First time MB owner Jackie is Amazing!! She worked with me for about 2 weeks trying to find a way to meet my demands. In the end she was able to deliver everything she pr Jackie is Amazing!! She worked with me for about 2 weeks trying to find a way to meet my demands. In the end she was able to deliver everything she promised me. I thank her for all her time and effort! If you are looking for someone who can understand your needs and who is willing to put in the work to meet them, then Jackie is your go to girl! More

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extremely excellent we are so happy to say part of Mercedes benz family and special of walter's dealerships we purchased my car number 4 and i like to say thank you so mu we are so happy to say part of Mercedes benz family and special of walter's dealerships we purchased my car number 4 and i like to say thank you so much to the sales man is MIKE SALES is the nice person and comprehensive him help to me to do the best deal and pick the right car for my family i totally recommend MIKE SALES the number ones sales person and comprehensive thank you walter's for all your xxxx and Mike see you next time..... More

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Great Services To whom it may concern, Walters Mercedes of Riverside. I would like to take the time to personally thank Mark Interlicchia Service Manager at Wa To whom it may concern, Walters Mercedes of Riverside. I would like to take the time to personally thank Mark Interlicchia Service Manager at Walter’s Mercedes of Riverside for doing a fantastic job on my 2014 E 350 Mercedes. He has always taken the time to take care of my vehicle and its service needs. He is very punctual in returning my calls and addressing my concerns. Mark is precise in completing any tasks regarding my vehicle and achieves it with great efficiency and quality resulting in superb service complimenting the values and integrity of Walter’s Mercedes. In addition, I would without doubt recommend anyone looking to service or purchase a vehicle from Walter’s due to the great service that has been provided to me by Mark and his associates. Greatly Appreciated Customer, Wisam Kotb. More

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