Tyrone Chen

"Great and helpful sales and financial personnel,it was a..."

- wsmb11397 Verified Customer

Great and helpful sales and financial personnel,it was a pleasure working with Mr Tyrone Chen and Mr Paul OK.Mr Paul OK made the process professional and easy .

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"Mr. Tyrone Chen is a friendly professional and provides..."

- GLIU1952311 Verified Customer

Mr. Tyrone Chen is a friendly professional and provides straight and thoughtful advice. I enjoy the process of my purchase Lexus UX 250h. Rallye is Excellent Dealer.

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"I had an easy smooth buying experience at the dealership...."

- LWLITTLEWHITE Verified Customer

I had an easy smooth buying experience at the dealership. Denise provided timely response and follow up to the questions I had. The price was fair and everything is done within the same day.

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"Overall experience was awful. Leased many cars from..."

- BUTTERFLIES6850 Verified Customer

Overall experience was awful. Leased many cars from Rallye and always had a great experience When Dave Tubens was my sales rep. The only people that were very professional were the tech people and Angel in Service. Also Anthony Costanzo was a big help. Little to say about The sales rep.

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I came here on May 22nd, 2021 after meeting with Tyrone Chen the week before on closing a deal which be scammed us on and misinterpreted everything to get a sale off a car. We are dedicated buyers and really wanted and loved the car. Excuse my language but, Tyrone is the biggest xxxxxxx i’ve ever met! Out of all the sales professionals i’ve met, i’ve never met anyone as unprofessional, manipulative and emotionally abusive as him. This isn’t even me being dramatic or overreacting because it’s the truth. This isn’t defamation or slander because the whole Lexus dealership had witnessed this except the general manager since he was off. He kept on shouting and screaming at my dad when my dad called him out on his scam. He even slammed the table with rage and it startled my whole family. The hostility of his voice and the tone seemed that he wanted to get physical and it got scary. How is this any professional at all? To scream and shout at your dedicated customers?! Cmon, be a better professional sales person. To remind you, my dad is a 68 year old elder who battled sickness! I never write reviews nor cause any kind of commotion but I feel triggered to because Rallye Lexus needs to take initiative of this. To put this aside, we STILL bought the car home and signed the offer with the help of Jeff and Troy. Tory is the most professional yet, helpful sales person ever. Along with everyone in the dealership except Tyrone! This is how dedicated we are as consumers because we were ecstatic about our new car. If this doesn’t speak any volume upon this situation that we literally BOUGHT the car even though Tyrone screamed and shouted with such anger and rage at my family, then you must be blind. We will be escalating this to corporate and we are even prepared to take this to any legal action if necessary. This is so unprofessional and emotionally damaged my father. Like, cmon, be better than this!! Also, the other staff members even said that’s how he is… well, that’s just overall embarrassing to represent the dealership.

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"Very disorganized. Had to wait almost 3 hours the day we..."

- BUTTERFLIES6850 Verified Customer

Very disorganized. Had to wait almost 3 hours the day we picked up the car. Told paperwork needed to be redone. They knew we were picking car up at 1 so everything should have been completed before our arrival. However this car was returned as we hated it since we could not see when it came in from the port as it was still wrapped in plastic and we never drove a demo. Our salesman was not informative. We did get a different model a few days later. However we were upset that the car was filthy when we arrived to pick up. The car wash was closed. So we washed ourselves the next day. Never have I picked up a car in this condition.

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"The service people are very helpful and considerate to..."

- RMAH Verified Customer

The service people are very helpful and considerate to our needs and reminds us if we are forgetting any service we may need which is helpful.

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"I am very satisfied with the service at Rally Lexus...."

- R_SZETO Verified Customer

I am very satisfied with the service at Rally Lexus. Mike Reidy of the customer service suggested that I should do the car inspection since I am here for the complementary service, so I don't need to come back in two months. I also got a free car wash as usual which is great!

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"I love this dealership. They greeted me promptly and..."

- TT Verified Customer

I love this dealership. They greeted me promptly and fixed my car quickly. I thought the rear mirrors auto tilt-down were not working but they told me I did not property set the mirrors, and they walked me through how to set them. Also the cover for my USB ports inside the center storage was missing when I bought the CPO and the dealer installed one back quickly.

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"Rallye Lexus is a Great place to take care of my..."

- DGLOVERBOY Verified Customer

Rallye Lexus is a Great place to take care of my Car.Bought Four,4car from Rallye Lexus Was treated very well I will Take My car to your Service Center.Give you a 10

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