Valerie Rich | Page 3

The staff is always amazing and really takes care of me. Val does an amazing job keeping a lot of balls in the air because I see how busy she always is. She makes me feel taken care of and special and that Val does an amazing job keeping a lot of balls in the air because I see how busy she always is. She makes me feel taken care of and special and that's important. More

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Pleased that Valerie followed up and called to get us in at our convenience. My husband was the one that brought the Ford Focus in to get the grill on. No problems, Done in a timely fashion. Thank you!! at our convenience. My husband was the one that brought the Ford Focus in to get the grill on. No problems, Done in a timely fashion. Thank you!! More

by Lori B Verified Customer Verified Customer

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Took my car in for service. Attention to detail started with my phone call to set up the appt, as I needed passenger side mirror replaced as well as routine maintenance. Mikaila Attention to detail started with my phone call to set up the appt, as I needed passenger side mirror replaced as well as routine maintenance. Mikaila handled it all & told me to ask for her on arrival. Check in, wait time estimate, comfortable waiting area, and very helpful staff made the appointment painless. I was even offered a payment plan which I didn’t need but was happy to know it was available. Thanks Wilde, I drive a long way across town because I know I can depend on you. More

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I was very satisfied with all the work done and advisor’s followups at this dealership’s shop. followups at this dealership’s shop. More

by CCHOU1 Verified Customer Verified Customer

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Poor and slow service. Courtesy shuttle was over an hour late and even then my car was not finished when I did arrived. When I tried to ask if my car was done I was met wit Courtesy shuttle was over an hour late and even then my car was not finished when I did arrived. When I tried to ask if my car was done I was met with rudeness and confusion. I was told the manager was going to come out and talk to me and was expecting an apology for the service and did not receive one apology. Was told that they lost my paperwork and at the moment didn’t know where my car was. Staff was completely inept and disorganized. Part of my service that day was complimentary from previous poor service which I was told would be credited to my account and they almost charged me for it because they had changed systems. Completely unacceptable! I would change service locations but unfortunately I have a service package with them. This is the third service trip in a row that was untimely, slow, and with complete lack of professionalism. Honestly I don’t know how this place gets 4 star reviews! More

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Dealership did a wonderful job. Quick and efficient service; the account consultant went the extra mile to ensure the work was completed per our agreed upon timing. Quick and efficient service; the account consultant went the extra mile to ensure the work was completed per our agreed upon timing. More

by jpeterso68 Verified Customer Verified Customer

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The people are friendly and help you understand what is to be expected. I enjoy that the whole dealership has a warm environment. to be expected. I enjoy that the whole dealership has a warm environment. More

by JOY.TESSENDORF Verified Customer Verified Customer

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How about 6/5 star review for Wilde East Towne Honda Service Dept?!! 1)A friendly meet and greet after pulling in. For cleanliness and sanitation during this service visit, prep for Tori (too long of a Service Dept?!! 1)A friendly meet and greet after pulling in. For cleanliness and sanitation during this service visit, prep for Tori (too long of a story about her name for now) for added protection. 2) A check in with service advisor, par excellence, Valerie Rich. Actually continuance of of an established relationship a few cars back. We discussed the reason for the service visit, pricing, any questions, concerns or additional options. 3) The comfortable waiting area with a friendly hello to the fish. A chance to read a few pages. 4) Of course the actual service. Thorough attention to detail and professionally completed in a very timely fashion. 5) The post service exit interview. Val again excels here. Never any rush. The easy to read multi point inspection is presented. Then Val reviewed not just the present service but also foreshadowed what would be coming when the next maintenance minder wrench appears. Again an opportunity for questions and concerns. Val explains any mechanical/technical aspects of car maintenance in a gentle conversation to leave even little old ladies like me with new knowledge and information. 6) overall experience with Wilde East Towne Honda Service Dept. an encore star for friendliness, respect, and of course professional service so that Tori will continue to provide a comfortable, safe, economical and ecological ride for me now and for years to come. When Tori's next service is needed we will confidently return to Wilde East Towne Honda. More

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Scott was there again! Traded in a '15 Civic I had purchased from Scott in 2018 for a 2022 Pilot; Scott provided me with outstanding exceptional customer service; kept me i Traded in a '15 Civic I had purchased from Scott in 2018 for a 2022 Pilot; Scott provided me with outstanding exceptional customer service; kept me informed every step of the way as the vehicle was being built to delivery! Car buying the way it always should be: no pressure, fair, honest, transparent and reliable only from the Wilde East Honda-Madison team! Seriously, ask for Scott, he set the bar in customer service! I am already recommending to my friends to go and see Scott at Wilde Honda-East Madison for their next vehicle. Thank you Scott! More

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Leo was extremely helpful and made my experience the best I've ever had. He was very honest and ensured that I got the best deal and the best car possible! I highly recommend working with him if at all possi I've ever had. He was very honest and ensured that I got the best deal and the best car possible! I highly recommend working with him if at all possible. More

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