Vanessa Adame | Page 2

Great Customer Service And Very Professional I Recommend This Dealership They Are Very Helpful And Friendly This Dealership They Are Very Helpful And Friendly More

by ayalajesus1966 Verified Customer Verified Customer

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My Nissan Rogue totally lost power on interstate coming home from my son's Navy Graduation. Nissan figured out it was a blown fuse #35 . Couldn't exactly determine what caused it. I needed to get back to home from my son's Navy Graduation. Nissan figured out it was a blown fuse #35 . Couldn't exactly determine what caused it. I needed to get back to Arkansas asap so he gave me 6 extra fuses showed us how to replace them nit too hard to access. And we went on our way thankfully it didn't happen again on way home. I haven't got it in the shop yet but pretty sure it's a ground wire to tge USB and crash light, ignition etc. Thank yall for getting us on the road. Diane More

by dkgrandof9 Verified Customer Verified Customer

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Service went well . . Waiting room is comfortable and everyone is nice .. wonderful follow up vehicle status . Waiting room is comfortable and everyone is nice .. wonderful follow up vehicle status More

by nic2b40 Verified Customer Verified Customer

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Staff is very friendly and greeted me as soon as I walked in. Service was quick and love receiving the video walkthrough. in. Service was quick and love receiving the video walkthrough. More

by soledadr8586 Verified Customer Verified Customer

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Top notch service department. From the service manager to the advisor and technician, everything went great! From the service manager to the advisor and technician, everything went great! More

by Tommypos Verified Customer Verified Customer

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The service department was very courteous and professional. Ms vanessa was able to get my service done in timely manner . Though dealsership repairs are expensive the staff assisted me getting 10 professional. Ms vanessa was able to get my service done in timely manner . Though dealsership repairs are expensive the staff assisted me getting 10% off -as much as they could remaining within bounds of policies . Overall great service experience. More

by prowler207 Verified Customer Verified Customer

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Vanessa was very help with addressing my concerns and met my needs. She was also able to have my car checked in and ready to go within a good timeframe. my needs. She was also able to have my car checked in and ready to go within a good timeframe. More

by marandaahlfeld Verified Customer Verified Customer

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I brought my 2015 Nissan Quest to Nissan Countryside for a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance insp a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance inspection, which explicitly includes checking fluid levels and hoses. The technician signed off on everything as safe for travel. Days later on a road trip to Tennessee, after driving about 700 miles and driving around the city, the engine lost power on an incline and the a/c stopped working again. I looked under the hood and found the coolant reservoir dry. I bought coolant, filled it on the roadside, and the vehicle held fluid for the drive back to Illinois. However, upon returning to the dealership for an inspection, I was shown how the coolant was actively dripping from a loose clamp. When I brought it in, the 29-year veteran mechanic—the same tech who did the heavy front-end work the week prior—inspected it and documented: "HEATER HOSE CLAMP NOT ON CORRECTLY" (RO# 873033). The mechanic brought me into the shop and gave me a thorough, professional explanation regarding a needed A/C compressor replacement, which I willingly authorized. However, the dealership insisted on charging me an extra $215 in labor to adjust the loose heater hose clamp. I respect the mechanic's thoroughness regarding the A/C system, I am disappointed by the lack of accountability on the clamp fee. Since this loose, corroded clamp was situated directly where the heavy suspension and A/C work was performed the week prior, it should have been caught and corrected during the paid fluid and hose inspection I already bought. Charging a customer $215 to fix a loose clamp that caused a major power loss immediately after a $2,700 service is bad business. I told Vanessa that I didn't think it was fair to bill for their own oversight, but she did not budge, just repeating what her tech said about it. I said their oversight could have caused major heat damage and obviously was needing a repair, but it also appeared to hold the new coolant I added before that 700 mile journey home. She said that was because I overfilled it and reiterated that the mechanic showed me the leak (that he somehow missed the first time) I paid $2500+ on my first visit, and another $1500+ on my second visit, and she acted like that was inconsequential when it came to the hose repair. I was stunned by this lack of service and it would be difficult for me to return to this dealership for any future maintenance or repairs. More

by roches1 Verified Customer Verified Customer

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Everyone is so nice and helpful. Explains everything in detail. Will continue to come here and recommend. Explains everything in detail. Will continue to come here and recommend. More

by alexandriapg0125 Verified Customer Verified Customer

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Quick service, clean waiting area, knowledgable staff, fair pricing, convinent location, good communication with clients. fair pricing, convinent location, good communication with clients. More

by John.matula Verified Customer Verified Customer

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