Vanessa Armijo

DO NOT COME HERE. DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple oil change and mentioned a noise while turning. They rescheduled me from Friday to Saturday, but when I arrived, the service advisor (Mario) immediately told me they were short-staffed and probably couldn’t help. Why schedule me then? I left the car, and by 9 AM they claimed everything was fine. It wasn’t. The noise was still there and now the car was shaking when stopped. Even worse, I found spark plugs left under the hood ! a serious safety issue. I called in furious, was put on hold for 30 minutes, then brushed off until a manager (Kimberlina) finally took my call. Her response? No apology. No concern. Just “let’s move forward.” Before I brought the car back. She immediately said it was “wear and tear” and likely not covered under warranty without even checking the vehicle. I had to push to go on a test drive with the foreman, who confirmed the issue, and still got zero acknowledgment of the spark plugs left in my engine bay. Total cost? $650. Kimberlina’s “solution”? Waive the labor. I had no choice but to pay. I escalated to Hyundai corporate, who said to speak to the general manager. When I called back, I was transferred to someone named Jessica, who was rude, dismissive, and hung up on me mid-sentence. When I called again, I was told no managers were available until finally, the GM (Sam) called back. He was the only person who acted somewhat professionally. However he did not say anything about his team leaving spark plugs underneath the hood of my vehicle he said they always check before giving the car back … clearly not . When I mentioned how Jessica hung up on me he said that’s normally not like her ! It doesn’t matter if it’s normally not like her it was TODAY and with me that’s all that matters . He said what do you want a refund a discount what are you looking for ? THAT WAS RUDE OF HIM TO SPEAK LIKE THAT! He offered me a refund. When I went to pick up the check (at the time he gave me), they claimed he wasn’t expecting me until two hours later. I waited. When I asked for my gas tank to be filled (after multiple trips back and forth), it took another hour as Kimberlina said they had to wait for a porter to be free More confusion as they took the wrong vehicle , more delays, more excuse. This place is a joke. Incompetent service, zero accountability, and shockingly bad customer treatment. I wouldn’t trust them with a bicycle, let alone a vehicle. AVOID THIS DEALERSHIP AT ALL COSTS. More

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Very good Customer service. I would recommend this dealership with my friends everything was excellent. I would recommend this dealership with my friends everything was excellent. More

by CANELA1069 Verified Customer Verified Customer

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Got a call that there’s a recall on the transmission control system so made an appointment but when I came in, they said the recall was on the seat heater unit. They couldn’t explain why I was being mis control system so made an appointment but when I came in, they said the recall was on the seat heater unit. They couldn’t explain why I was being misinformed but it seems like this dealership can never get their facts straight. Not the first time this has happened. Customer service is terrible. More

by KATKIM7447 Verified Customer Verified Customer

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The employees were very nice and extremely helpful, made the experience very easy and manageable. the experience very easy and manageable. More

by Chris.deslauriers4118 Verified Customer Verified Customer

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Excellent, outstanding…. ., xx, xyz, zz, zz zz zz zz zz z. zz zz z z z z ., xx, xyz, zz, zz zz zz zz zz z. zz zz z z z z More

by panand27.pa37 Verified Customer Verified Customer

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Muy excelente, servicio , me trataron bien gracias los empleados muy amables y respetuosos , me gusto gracias empleados muy amables y respetuosos , me gusto gracias More

by vanessitaestrella_2006 Verified Customer Verified Customer

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They helped me to make an appointment to solve the problem that caused me to approach them problem that caused me to approach them More

by Alfredo Espino Verified Customer Verified Customer

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My car notified to service need so I call service department and make appointment after one week that was on February 29th 1.00 pm feb 28th they called me and confirmed my appointment too but when I department and make appointment after one week that was on February 29th 1.00 pm feb 28th they called me and confirmed my appointment too but when I go there the service team says no one informed them so that I have to stay 4 hrs if need to do after lots of discussion they put me to finance department I so them my service agreement for 2 years which charged me 4000 $ he says they do only beak down he didn’t understand service agreement is for service it’s not breakdown that’s coming under warranty. Hereafter I never recommend any body to Downey Hyundai More

by NANDANADPERERA Verified Customer Verified Customer

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The staff there is patient and nice. I had a very good experience at the dealership. I had a very good experience at the dealership. More

by GYR_HFLS Verified Customer Verified Customer

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The salesperson Ben, did a great job. I am very satisfied with his service. However, the Downey Hyundai office itself has bad communication channeling. I have wasted my time calling & com I am very satisfied with his service. However, the Downey Hyundai office itself has bad communication channeling. I have wasted my time calling & coming back & forth to this office due to miscommunications. This needs to be improved. More

by JHUNRODRIGUEZ74 Verified Customer Verified Customer

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