Vanessa Harris | Page 89

Wait was long, clean truck, water and mint was nice The wait time with an appointment was 2 hours which I don't understand. But the water and mint in truck after service was a nice touch. The wait time with an appointment was 2 hours which I don't understand. But the water and mint in truck after service was a nice touch. More

by ELKHNTR75 Verified Customer Verified Customer

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Top service at Courtesy Acura This is my second service trip to Courtesy Acura for my MDX, both normal oil changes and recommended maintenance trips. The service was top notch - fr This is my second service trip to Courtesy Acura for my MDX, both normal oil changes and recommended maintenance trips. The service was top notch - friendly, helpful, quick and readily attentive to my time at the dealership. Over the years I've used my service departments at multiple car dealership and Courtesy Acura is easily the best. More

by Keith Verified Customer Verified Customer

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Excellent place Everyone at Courtesy is super friendly and very helpful. The garage is immaculate in the seating area is wonderful. Your agent comes in and checks on Everyone at Courtesy is super friendly and very helpful. The garage is immaculate in the seating area is wonderful. Your agent comes in and checks on you and keeps giving you updates. More

by GALATI8722 Verified Customer Verified Customer

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Friendly and Professional Team Always courteous and professional. I trust that when they say the service will be complete that it will be. Loaner cars are always appreciated! Satff Always courteous and professional. I trust that when they say the service will be complete that it will be. Loaner cars are always appreciated! Satff is always friendly. More

by miferrei Verified Customer Verified Customer

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My Acura Service I am pleased with the service I received at the Courtesy Acura, South Broadway. My consultant was nice and took time to listen to my needs and explain I am pleased with the service I received at the Courtesy Acura, South Broadway. My consultant was nice and took time to listen to my needs and explained the procedures and protocols. I had a pleasant experience. More

by ANKURKAUL1 Verified Customer Verified Customer

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Pleasure to work with. Everyone we worked with was professional, knowledgeable, and courteous....from test driving the 2019 RDX, taking our order for the vehicle, updating u Everyone we worked with was professional, knowledgeable, and courteous....from test driving the 2019 RDX, taking our order for the vehicle, updating us on the status of delivery, actual delivery, paperwork, and going over the systems operation of the auto. More

by DCLOOTIE Verified Customer Verified Customer

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Oil change I was waiting for my vehicle and could see my car was done. I had to go into the rep to get it instead of her coming to me. I waited for 10 minuets fo I was waiting for my vehicle and could see my car was done. I had to go into the rep to get it instead of her coming to me. I waited for 10 minuets for her to come and get me before I went to her. More

by douglf Verified Customer Verified Customer

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Disappointed with response to need for emergency service Car would not start after driving away from home. Called for tow (AAA) told no loaners available for 3 days (!) offered shuttle. AAA technician discov Car would not start after driving away from home. Called for tow (AAA) told no loaners available for 3 days (!) offered shuttle. AAA technician discovered badly corroded battery contacts. There was not enough contact available to charge the battery. My vehicle had been serviced (oil change, brake fluid flush, tire rotation, alignment, "safety check") 3 weeks ago. One of the service reps (Chris) told me that the battery connections 'should have been checked as part of the safety check when serviced'; the other one (Vanessa) said, "we don't routinely do that"!. Vanessa told me that there was no sign of corrosion and that everything tested fine - ignoring the fact that the AAA technician had cleaned all of the corrosion off the battery posts less than an hour before! I am deeply disappointed that driver safety is seemingly of so little concern to the Service Department at Courtesy Acura. I was fortunate that I was stranded in a safe place in broad daylight. More

by Nancy Verified Customer Verified Customer

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Great Job! As always the maintenance work was done quickly, efficiently, and at a fair price. Vanessa kept me in the loop on all matters. I was able to wait w As always the maintenance work was done quickly, efficiently, and at a fair price. Vanessa kept me in the loop on all matters. I was able to wait while the work was done and the great waiting area allowed me to pass the time effectively. More

by LIEBERS Verified Customer Verified Customer

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What service should be With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as it is to you. Wonderful, personalized, patient, informative service. Just as it should be when you have a luxury car. More

by carriedaniels77 Verified Customer Verified Customer

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