Venicia Sides | Page 14

I purchased a 2020 bmw m340i April 1st, 2025, i noticed after the first week that the tires were worn to the point of the wear bars showing. Also there was a rattle in the front left. The dealership replac after the first week that the tires were worn to the point of the wear bars showing. Also there was a rattle in the front left. The dealership replaced the worn tires and test drove the car multiple times and said there was no rattle. I asked multiple times to put the car on a lift to check for play in front axles and steering components but they insisted that they test drove it and heard no noise. They only performed a visual inspection. Upon receiving the new tires the service manager had me sign a contract saying they would no longer do repairs on the vehicle unless it was done through warranty. The day after this I received a notification on the dash that the car was 2 quarts low on oil so I added it and tried to check the oil level through the radio like you’re supposed to and it is unable to read the level. That made me wonder how they inspected the vehicle thoroughly if you are unable to read the oil level. I’ve also reached out multiple times to get my ceramic coating appointment and was told someone would return my call and still haven’t received one. I initially never wanted the coated but was talked into by a manager there. Needless to say I will no longer take my vehicle back to this dealership and I will have a reputable BMW dealership service any work that’s done moving forward. It’s unfortunate because my father and my sister both bought their vehicles from Ziegler and neither of them will be going back either. More

by kcarr1028 Verified Customer Verified Customer

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Friendly, not pushy, customer focused, and helpful. Additionally, I had an issue with a recall that was performed at zeigler service. I was away and was charged by another dealer for the work to correc Additionally, I had an issue with a recall that was performed at zeigler service. I was away and was charged by another dealer for the work to correct the recall issue. Upon bringing this charge concern to Zeigler service, the Service Director was very helpful and committed to getting me reimbursed for the charges from the other dealer. This is appreciated very much. More

by pweyhrich1 Verified Customer Verified Customer

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Great service and they gave me a great discount as well which was really appreciated! which was really appreciated! More

by allisonulrich Verified Customer Verified Customer

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Got me in on time and was given a discount on labor…very happy w that happy w that More

by Kay Verified Customer Verified Customer

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Venicia was very knowledgeable and professional. She left no questions unanswered. It was very prompt and convenient for someone like me with a busy schedule . Venicia was awesome and am pleased wit She left no questions unanswered. It was very prompt and convenient for someone like me with a busy schedule . Venicia was awesome and am pleased with work done . More

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This was my first time taking my car into this dealership since we moved to a different area. I wasn't informed about the 3% service charge. Service took about 3 hours which was OK. since we moved to a different area. I wasn't informed about the 3% service charge. Service took about 3 hours which was OK. More

by Jceleste0003 Verified Customer Verified Customer

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Made my appointment for an oil change and to take care of some recalls was in and out in no time very friendly and convenient. some recalls was in and out in no time very friendly and convenient. More

by GARRETTTYLER18 Verified Customer Verified Customer

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Always there with promp help whenever something pops up on my dash. So wonderful, last ti.e found out tire was low and they fixed it immediately. Also washed my car and did not charge me. I am 82 yrs. Old on my dash. So wonderful, last ti.e found out tire was low and they fixed it immediately. Also washed my car and did not charge me. I am 82 yrs. Old and certainly appreciate how they are always willing to help an old lady. If I ever need to buy a car, it will be from them. Always refer my friends to them. The last time it was a woman who helped me and she was wonderful. More

by JFEEST498 Verified Customer Verified Customer

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