Venicia Sides | Page 13

Friendly and efficient customer service all around! I was called sooner than expected informing me my car was ready for pick up. I was called sooner than expected informing me my car was ready for pick up. More

by KCD Verified Customer Verified Customer

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Venicia is very courteous and very easy to work with. Highly recommend her as a service advisor! Highly recommend her as a service advisor! More

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Venicia Sides is friendly, knowledgeable and courteous to her customers. She knows her products and is easy to work with. her customers. She knows her products and is easy to work with. More

by KSIDES Verified Customer Verified Customer

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I recommend them, they have helped me 100% in all aspects, they are the best, I thank them very much. aspects, they are the best, I thank them very much. More

by Steven Torres Verified Customer Verified Customer

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The service department was thorough in identifying the problem and explaining it to me. They also offered a loaner while they performed the diagnostics. problem and explaining it to me. They also offered a loaner while they performed the diagnostics. More

by Nealycasper9539 Verified Customer Verified Customer

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Great experience. Welcoming and friendly. Fast customer service and honest upfront policies. Would recommend to friends. Welcoming and friendly. Fast customer service and honest upfront policies. Would recommend to friends. More

by khejdak Verified Customer Verified Customer

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In December of 2024, I bought my car from them after my original was totaled in an accident. Agreed on price, test drove it, loved it. When my dad and I came to pick the car up the next day, (my dad had ar original was totaled in an accident. Agreed on price, test drove it, loved it. When my dad and I came to pick the car up the next day, (my dad had arrived first) and he let me know there were issues starting the car, and it seemed that the techs and salesman were previously aware of these issues. When I arrived, they tested the battery that the service guy said was good and he just tested. When we tested the battery, he said it was no good and replaced it. Car started fine, so I wasn’t worried. Now, six months later, the car is having starting issues. I took it back to you guys and now you say the starting motor is bad? Not only that, but the car that passed a safety inspection is leaking oil, has a bad brake caliper, and most concerning has ball joints with “excessive play”. You wanted to charge me 6500 for a car I bought for 12-13K. I took it to a reliable shop that I have been working with for over 5 years on multiple vehicles, and he couldn’t find anything past the starting motor (which it seemed like you guys were aware of 6 months ago). I was so disappointed because the GM seemed to care about sales/service experience, but does not have his team ready to deliver on the expectation. The Zeigler name is on a lot of dealerships, and I really want to trust it and keep working with this dealership but I don’t think I can after I was misled and charged $129 for it. Thanks for the oil change. More

by michaelbrath8 Verified Customer Verified Customer

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Quick and reasonable Venicia was a pleasure to work with. She made sure I was out in a reasonable time and explained everything that was needed thoroughly. She made sure I was out in a reasonable time and explained everything that was needed thoroughly. More

by Palaangie Verified Customer Verified Customer

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My free first service was excellent. It helped me to value the experience of purchasing two new Hondas. It helped me to value the experience of purchasing two new Hondas. More

by WAYNE3368 Verified Customer Verified Customer

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When buying the car, I was pushed extensively to purchase add-ons which I communicated that I was only there to buy a car and no add-ons. Eventually, we settled on adding certification as a low apr was offer add-ons which I communicated that I was only there to buy a car and no add-ons. Eventually, we settled on adding certification as a low apr was offered. The used car I bought was a previous cigarette smokers car and I was told the dealership could get the smell out. When I initially picked the car up, it smelled heavily of cigarettes and I had to come back to get it cleaned and it still heavily smells like cigarettes. My clothes and hair constantly smell like cigarettes now and it is very bothersome and I am extremely disappointed in the dealership letting me know they can take care of the smell but not being able to get it out. If I had known the smell would be such an issue, I would have not bought the car in the first place. It was also a hassle to get a second key for the vehicle from the dealership. I had to ask for the inspection report in order to be granted a second key for the car which should've came with the car in the first place. I have had to take off of work several times and drive an hour both ways to visit the dealership several times after purchasing the car. Overall, I did not see my first car buying experience to go poorly like this and having to deal with this many hurdles, only to be unsatisfied with the car More

by yukikoweiss Verified Customer Verified Customer

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