Veronica Carpenter

Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More

by Lawrenme863 Verified Customer Verified Customer

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Everyone at this dealership is kind, knowledgeable, trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. More

by nanlhall Verified Customer Verified Customer

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Very kind responses and answers from your team. My only negative is this... my wait was just under two hours and the inside waiting area along with the area outside smoking area were gross. The My only negative is this... my wait was just under two hours and the inside waiting area along with the area outside smoking area were gross. The bubble wall is very dirty, the outside area could be cleaned as there was not a cigarette can so most threw their butts on the ground. There was even a rusty razor blade on the sidewalk. I walked to the front of your store to take a phone call, while going to sit in a tan swivel chair, i pulled out 8 black coffee straws that were stuck down the side of the cushion. I made the decision to come to your dealership verses punta gorda. It was an overall good experience but your not getting your monies worth from your cleaning company. More

by williamsmaryjo Verified Customer Verified Customer

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This service department rocked it can’t get any better than this in all honesty I can only recommend them even if you did not buy from them !! than this in all honesty I can only recommend them even if you did not buy from them !! More

by Amatiti Verified Customer Verified Customer

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I was very pleased with my service this time. Everyone was very nice. My service was excellent Everyone was very nice. My service was excellent More

by Kathy Verified Customer Verified Customer

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Micheal my service advisor was outstanding. heveirked with the warranty company and helped out a fellow dodge boy fix my 300s to spec. No nonsense and he was courteous and cool as a Bonus! He heveirked with the warranty company and helped out a fellow dodge boy fix my 300s to spec. No nonsense and he was courteous and cool as a Bonus! He is one of the best I've worked with in thirty years of hanging out at these dealerships. Thanks cdjr and Mike Keith P Fogarty More

by kfogarty0827 Verified Customer Verified Customer

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My service tech guy was amazing. He was insiteful and was informative throughout the entire process He was insiteful and was informative throughout the entire process More

by DANELLE.KEADY Verified Customer Verified Customer

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Good service good guys I don’t regret to take service with them thank you guys with them thank you guys More

by Ismael Verified Customer Verified Customer

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Service department is organized, efficient and affordable. All information about my vehicle was available including upcoming recall. affordable. All information about my vehicle was available including upcoming recall. More

by htugulan Verified Customer Verified Customer

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Profesional staff, good service and fast, definitely I come back for any car service or getting a new vehicle come back for any car service or getting a new vehicle More

by MALVAREZ4123 Verified Customer Verified Customer

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