Vicki Bodet | Page 6

Easiest Car Buying Experience EVER! From the moment that I walked into Palmer's Airport Hyundai, Andrew, and the entire staff present, greeted my mother and I, at the door, with a warm, From the moment that I walked into Palmer's Airport Hyundai, Andrew, and the entire staff present, greeted my mother and I, at the door, with a warm, friendly smile, a firm handshake, and was very respectful. Andrew sat us down, actually listened to what I did, and did not want out of a deal, and even listened to my current difficult situation, which led to my need for a car. What was a breath of fresh air is that through this whole process, Andrew was very transparent, and I kept the same transparency with him. I'd seen an SUV online, for a great price, so Andrew searched high and low for that car, but it'd been sold. No biggie. It was a Hyundai, I'm at the Hyundai dealership, what else ya got, right? Andrew found another SUV, Chevy Traverse (I love Chevy's) for an even BETTER price, and showed it to me. Great price, it was clean as a whistle, low miles, and was my dream car. Andrew didn't know that, but I told him later. Long story short, Andrew took everything I told him I wanted, and he and the finance guy were able to cut me a deal with the EXACT specifications I laid out that I wanted in record timing. He already knew I'd reject their first offer, so he made SURE they gave me what I wanted in my deal. I walked in at 6:00PM on a Monday, and by 7:45PM, I was signing my finance paperwork with Edward McMurphy, who is also awesome and incredibly efficient with the finance paperwork. I took delivery of my car a few days later, to allow for inspections, detailing, and to finalize the paperwork from the bank. I've had maybe 1 or 2 issues with the car, Andrew, Vicki, Edward, a few guys in the Service Dept., and even the young ladies at the reception desk have been super helpful in making sure they're resolved, quickly. I've had car deals before, but none that were so incredibly easy. I've had serious anxiety behind even having to walk into dealerships, and if I'd know it would be so easy, I would've leapt but for anyone serious about buying, I'll be sending them to Andrew and the superb staff at Palmer's Airport Hyundai. More

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recall and engine issue Staff was very friendly and professional. Shuttle service was excellent with the driver very personable (George). Response was very timely and I was Staff was very friendly and professional. Shuttle service was excellent with the driver very personable (George). Response was very timely and I was informed of any and all procedures that were to be performed. More

by sfsweatt Verified Customer Verified Customer

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Great Experience We had trouble with the steering wheel making noise. It was under warranty and they fixed it promply. It was great service, great employees. Great e We had trouble with the steering wheel making noise. It was under warranty and they fixed it promply. It was great service, great employees. Great experience! More

by anitatownsend Verified Customer Verified Customer

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Not my regular but they pinch-hit like Manny Mota My vehicle was limping with a moribund battery, and I needed a quick replacement. Both Eastern Shore (my normal dealer) and Palmer's had the same serv My vehicle was limping with a moribund battery, and I needed a quick replacement. Both Eastern Shore (my normal dealer) and Palmer's had the same service at the same price, and on a terrible rainy day with traffic jammed downtown, I opted for Palmer's and was in and out of there without an appointment in under two hours. Who is Manny Mota? say the millennials at Palmer's … that's what Google is for … thanks. More

by MARKKENT10! Verified Customer Verified Customer

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Sales great service bad David in sales was great. Went in for service on July 3. They were surprise that i would drop in for 3000 mile service. I have never heard of needing David in sales was great. Went in for service on July 3. They were surprise that i would drop in for 3000 mile service. I have never heard of needing an sppointment for oil change. Took 2 hours. I have owned Toyotas, Oldsmobiles, Chrysler, Ford, Hondas. Your blue link can read my care mileage but nobody has updated them as to my July 3rd oil change. More

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everyone from sales to service really cares abiut what your i have had the pleasure of buying a few cars here a nd every time i do they have always been very kind to me and helped me to get the one thar was b i have had the pleasure of buying a few cars here a nd every time i do they have always been very kind to me and helped me to get the one thar was best for my needs . More

by DAVIDDJORDAN Verified Customer Verified Customer

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Excellent Old Fashioned Service Not only was my vehicle expected, things were done in a neat and orderly manner with a smile. My vehicle was ready at the expected time. The shuttle s Not only was my vehicle expected, things were done in a neat and orderly manner with a smile. My vehicle was ready at the expected time. The shuttle service to AND from the dealership was outstanding! More

by kwp.msw Verified Customer Verified Customer

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Busy shop, excellent service On a friday morning they were busy! But they worked me in with no appointment gave me courtesy rides home and back, and fixed my car that day! On a friday morning they were busy! But they worked me in with no appointment gave me courtesy rides home and back, and fixed my car that day! More

by lloydformby Verified Customer Verified Customer

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Long wait I came for a tire rotation and I waited in the lobby for about 2 hours until I went to ask someone what was taking so long. She went to the back and I came for a tire rotation and I waited in the lobby for about 2 hours until I went to ask someone what was taking so long. She went to the back and got my car. Then the bill was twice as much as was quoted online. More

by sconner3315 Verified Customer Verified Customer

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Extremely disappointing This isn't directly against the dealership, but more against the online service scheduling system. I scheduled my car for work about 2 weeks out due This isn't directly against the dealership, but more against the online service scheduling system. I scheduled my car for work about 2 weeks out due to my work schedule. The system offered me time slots and I selected one. When I arrived for my appointment, I learned the service center did not know of my appointment until the day of and so had double booked the time slot. Additionally, as this was for recalls, I learned there was inadequate time set aside to complete the repairs. I ended up wasting 2 hours of time, time off from work, and still got nothing done. If you offer online scheduling, it must be integrated into your system. If you have known work, include information about how long the work will take when arranging my appointment. There's no excuse to give me an appointment and me find out it will take 3.5 hours to complete only once I arrive. Take 30 seconds to look at the workload and CALL ME if there's not time. (This last part IS for the service department. ) More

by DavidH Verified Customer Verified Customer

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