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Victor Hertado
Victor Hertado at Davis Acura

Victor Hertado | Page 6

Service Advisor

Davis Acura

2051 Lincoln Hwy
Langhorne, PA 19047

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4.3
220 Reviews
4.3

220 Reviews

Write a Review

220 Reviews of Victor Hertado

August 11, 2023

Dealership Rating
Employee Rating

Nice waiting area good personal. Job is done promptly as promised. Convenient appointment and notifications. More

by shoppro2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yates, Caphil Sooknanan

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Aug 11, 2023

Davis Acura responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We truly appreciate your business. We look forward to serving you for years to come. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

August 11, 2023

Dealership Rating
Employee Rating

I had to bring in my car 3 times, because what I had asked for was not done each time. I just wanted an inspection and an alignment, two simple tasks that I had happily paid for. Caught them lying to ge More

by kevinhoffner2447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 11, 2023

Davis Acura responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Steve Pulli Service Manager 215-943-7000 extension 1503

August 03, 2023

Dealership Rating
Employee Rating

Davis Acura is an amazing dealership. The facilities are first class and the representatives are all knowledgeable and friendly. More

by RD68JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pulli, Chris Yates, Frank Pineda, Mark Hartman, Annmarie Converey, Caphil Sooknanan

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Aug 04, 2023

Davis Acura responded

Thanks for sharing your thoughts about your experience with Davis Acura. Steve, Chris, Frank, and our team appreciate your business and hope to see you again soon! 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

August 03, 2023

Dealership Rating
Employee Rating

Service is always Friendly and thorough and communicative and timely and would recommend to others More

by abloomleff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yates, Caphil Sooknanan

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Aug 04, 2023

Davis Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Davis Acura to be a positive one. Please don't hesitate to reach out if you need anything else. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

August 01, 2023

Dealership Rating
Employee Rating

Pleasant staff. Great service for every thing that I had done on my car. Definitely recommend More

by ANGELA HARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Davis Acura responded

Angela, Thank you for taking the time to share your thoughts on working with Victor and our team. We're glad to hear we delivered such a great experience! 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

July 31, 2023

Dealership Rating
Employee Rating

Service personnel were not very knowledgeable or welcoming on this particular visit. When I asked a question about a maintenance light that had come on in my vehicle- I received a reply of “I don’t More

by Mfah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Caphil Sooknanan

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Aug 01, 2023

Davis Acura responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Steve Pulli Service Manager 215-943-7000 extension 1503

July 31, 2023

Dealership Rating
Employee Rating

I have been taking my Acuras to Davis for about 15 years, always very professional, and a pleasure to deal with. More

by drg922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yates, Caphil Sooknanan

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Aug 01, 2023

Davis Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

July 24, 2023

Dealership Rating
Employee Rating

The Service team were Super Helpful and went extra miles to get the works done for me. More

by TERRANCEFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2023

Davis Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Davis Acura to be a positive one. Please don't hesitate to reach out if you need anything else. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

July 24, 2023

Dealership Rating
Employee Rating

Victor always gives me the best what is required during service. He always make sure the safety of my drive and keep my vehicle in good condition. More

by RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2023

Davis Acura responded

We are very happy to hear that Victor always provides you with such a positive experience! We sincerely value your business and look forward to your next visit. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

July 24, 2023

Dealership Rating
Employee Rating

All of the folks at Davis Acura are super helpful, contentious and knowledgeable. They take time to explain everything and provide pictures of any item that needs servicing, To shout out one service r More

by MERAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yates, Caphil Sooknanan

Report | Print
Jul 24, 2023

Davis Acura responded

Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

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