Victor Villanueva
Victor Villanueva at Arlington Heights Ford

Victor Villanueva | Page 14

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
249 Reviews
4.9

249 Reviews

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249 Reviews of Victor Villanueva

May 09, 2022

Dealership Rating
Employee Rating

I was very pleased that I was able to have service (the works) completed within one hour. More

by cgkroon
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen, Jerry Hood

May 12, 2022

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

May 03, 2022

Dealership Rating
Employee Rating

My service advisor, Victor Villanueva and the very awesomely best Ford mechanic, Todd Norris did an awesome job of getting me back on the road. Thank you Arlington Heights Ford. More

by Slick Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Todd Norris

May 06, 2022

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

April 23, 2022

Dealership Rating
Employee Rating

Always greeted promptly at arrival car ready when promised answer questions when asked and explain work done in detail More

by mmcguire1521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Apr 27, 2022

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

April 06, 2022

Dealership Rating
Employee Rating

I could'nt ask for a better experience at Arlington Ford. Victor Villanueva in Service assisted me. He was very professional and he kept in communication with me till the work on my Ford Explorer was complet More

by James Lampres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Apr 08, 2022

Arlington Heights Ford responded

Hi James and thank you for your kind words. We are very happy to hear that Victor was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

March 25, 2022

Dealership Rating
Employee Rating

Victor is always helpful and ready to answer all questions. I was happy with my service. More

by alphageocon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 23, 2022

Dealership Rating
Employee Rating

Great service from Victor Took care of my recall and Headlamp. Also finished Ahead of time More

by Michlpav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 22, 2022

Dealership Rating
Employee Rating

Great Service for many years. Service manager Jerry is great! Just had my SUV there and as usual fast professional service. It is main reason I keep buying my vehicles there. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano, Nicole Bayne , Kevin Juarez, Trevor Omstead, Katie Santille, Anthony Velasco, Anthony Wojciechowski

Mar 25, 2022

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 17, 2022

Dealership Rating
Employee Rating

Clean, professional and courteous. Made me feel like my patronage was appreciated. I will return. More

by randy54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2022

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 14, 2022

Dealership Rating
Employee Rating

Was Great got me in quick for a appointment & helped me quick & kept me updated with everything! More

by Ariananeal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle , Anthony Wojciechowski

Mar 17, 2022

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 04, 2022

Dealership Rating
Employee Rating

I have been buying my Fords at Arlington Heights Ford for more than 25 years. One of the major things that brings me back is the professionalism of the service department. They take their time to truly unde More

by Krupienskibob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Jose Gutierrez, Thomas Patronski, Lou Alfano , Tony Guido, Kevin Juarez, Anthony Velasco

Mar 09, 2022

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

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