Victoria Barbagallo | Page 3

After a mishap in communication about the repair on my rear window, all went well and everyone was very professional and kind. Give them all a raise!!! rear window, all went well and everyone was very professional and kind. Give them all a raise!!! More

by gingerarms Verified Customer Verified Customer

Print

Victoria was very professional and communicative. She was able to keep my updated on the progress. She was able to keep my updated on the progress. More

by dmchadwick06 Verified Customer Verified Customer

Print

Service was good as I entered, attentive and friendly. Having oil change and tired mount and balance was quick. Having oil change and tired mount and balance was quick. More

by tburns0420 Verified Customer Verified Customer

Print

Efficient, friendly, staff and a pleasant waiting area and nice clean coffee/tea bar . I waited a bit longer than I expected but it didn’t bother me as I felt the service was excellent. and nice clean coffee/tea bar . I waited a bit longer than I expected but it didn’t bother me as I felt the service was excellent. More

by Svb Verified Customer Verified Customer

Print

They worked really hard to get me in a new Tacoma at a price I could afford! price I could afford! More

Print

Great experience purchasing a new car. Jesse was awesome, he is super knowledgeable about cars and is very tech savvy. He helped set up my entire Apple car play system and took me on a tou Jesse was awesome, he is super knowledgeable about cars and is very tech savvy. He helped set up my entire Apple car play system and took me on a tour of the service dept which was helpful More

Print

My appt went very well. Dropping the car off was quick. I had given them a pickup time of 4. They contacted us by 2pm which worked out very well. At check-in I presen Dropping the car off was quick. I had given them a pickup time of 4. They contacted us by 2pm which worked out very well. At check-in I presented a coupon and was impressed it was accepted and adjusted my overall price. They even highlited my tires being half worn per a multipoint inspection even though wasn’t getting a state inspection. Couldn’t have asked for a more smooth transaction. More

Print

I’ve had a frustrating experience with Handy Toyota in St. Albans, VT. While the vehicle itself performs as expected and meets standard reliability, the customer service leaves a lot to be desired. Dur St. Albans, VT. While the vehicle itself performs as expected and meets standard reliability, the customer service leaves a lot to be desired. During my first visit, a basic issue wasn’t handled properly—the maintenance alert was never reset. I was then asked to come back to resolve something that should have been completed the first time. This is not a small inconvenience, especially since I work two jobs and have to carefully plan any return visits. On my second visit, things didn’t improve. I specifically requested that the staff check my trunk door, an issue I had already raised multiple times in my scheduled appointments. That request was completely ignored—similar to a previous experience I had at another Toyota dealership. It’s frustrating to repeatedly communicate a concern and have it disregarded. To make matters worse, I also requested a follow-up phone call from a service agent, which was never returned. A lack of communication only adds to the overall poor experience. At this point, if these concerns are not properly addressed, I will escalate the matter to the corporate level. Customers should not have to chase down basic service or feel unheard when raising legitimate issues. More

by Dr Wyllie Verified Customer Verified Customer

Print

The receiving area was neat the service people all very pro. And Darren was cordial and stayed on task with my needs . His attention to my satisfaction was great. pro. And Darren was cordial and stayed on task with my needs . His attention to my satisfaction was great. More

by trmiller028 Verified Customer Verified Customer

Print

Quick, efficient, and pleasant. Waiting area comfortable. Coffee great. Staff cordial. Thanks- Cherie D. Milton Vt Waiting area comfortable. Coffee great. Staff cordial. Thanks- Cherie D. Milton Vt More

Print