Victoria Franklin

I was so pleasantly surprised by the fact that they were so professional and knowledgeable so professional and knowledgeable More

by katrina36094 Verified Customer Verified Customer

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Great customer service and very knowledgeable in their career also very friendly and treat you like family career also very friendly and treat you like family More

by mossstacie890 Verified Customer Verified Customer

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Looking at the vehicle, it seems to have damage that is consistent with an accident which I was told was not in an accident which I specifically asked about to the sales person I was dealing with. You can consistent with an accident which I was told was not in an accident which I specifically asked about to the sales person I was dealing with. You can tell there was a headlight repair and repairs done to the hood of the car. Also they charged me $1800 roughly to some kind of service fee pertaining to fixing up the car. I forgot the exact term but I also was not told about this fee, I only noticed it when I went back to read the paperwork that I signed. More

by lilprinxezz1 Verified Customer Verified Customer

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Horrible dealer. They don’t honor prices and use all the skeevy sales tactics that give “used car salesman” a distasteful reputation. They don’t honor prices and use all the skeevy sales tactics that give “used car salesman” a distasteful reputation. More

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This dealership is very shady in their business practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the tires were not in good shape at all. Had to go out and get new tires to make sure I could be safe on the road. Reached out to the dealership and was told 3 weeks ago that they would cover half the tires, which I was ok with. Was told today that they changed there mind and will no longer cover half of the tires. This is shady business practices. I would never recommend my worst enemy to do business with them. Awful experience! More

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Easy purchase but very dishonest. Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later, dent still there in my new car. My first new car experience was ruined by this Chevrolet dealer. More

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Exceptional Sales Lady!!!! Great Customer service. Victoria was patient with me from the very first day. I had been car shopping for awhile and my experiences with some sales agents were not very pleas Victoria was patient with me from the very first day. I had been car shopping for awhile and my experiences with some sales agents were not very pleasant so by the time I got to mccluskey I was very guarded. When I met victoria, I explained to her what I was looking for in a new car and some of my concerns. She assured me that she could help me find the car I want. it took me a while to find my car (malibu) and every time I met with Victoria, she was friendly, patient and answered all my questions. Thanks Victoria for the great service you provided as well as changing my perception of sales agents.. More

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I am so happy with the oil change EXPERIENCE I received Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He w Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He was very professional in showing me to their new wait area. The complimentary snacks and drinks were just the beginning. I had the ultimate experience in their private relaxation room. I got a full body massage in their massage chair while watching my favorite show! Then to come out and see that not only was my car washed but Kevin assured that the team CLEANED the inside and outside of my vehicle. I am sure I won't receive this service anywhere else I came to work and made my co workers jealous describing my experience to them! More

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