Ersilia Mercurio

The Sales Consultant, Celia, was superb! She was very attentive to our needs and wants. She displayed a perfect balance of being personable and professional! Everyone we dealt was great! She was very attentive to our needs and wants. She displayed a perfect balance of being personable and professional! Everyone we dealt was great! More

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Ersilia was extremely helpful and attentive to the customers needs and wants. she is very personable! Made the lease purchase very easy. customers needs and wants. she is very personable! Made the lease purchase very easy. More

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Rivera Toyota was extremely attentive. The minute that we stepped into the dealership, immediately someone came up to make sure that we were attended to. As people walked by, we would be a The minute that we stepped into the dealership, immediately someone came up to make sure that we were attended to. As people walked by, we would be asked if we were being helped. Mariano Jr and Ersilia was straightforward, and worked with us to make sure we received the best coverage for our certified used vehicle. They were patient in answering and showing us the documents. There was no gimmick or any attempt to sell us more than what we needed. We didn’t felt pressured and were extremely at peace with what was presented to us. We thank Rivera Toyota for the stupendous service that we’ve received in our purchasing experience. We would highly recommend all of our family and friends that are shopping for a Toyota vehicle to come here to purchase their next vehicle. It will be a top notch experience!!!! More

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What a smooth experience. Ersila and James were great!!! very responsive to my questions. I would recommend this dealership Ersila and James were great!!! very responsive to my questions. I would recommend this dealership More

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Firstly, I thank Jocelyn for getting me quickly to Ersilia. Ersilia was very responsive and took the time to listen to my situation and what class of vehicle I was looking to purchase. Ersilia was pat Ersilia. Ersilia was very responsive and took the time to listen to my situation and what class of vehicle I was looking to purchase. Ersilia was patient and key in helping to pull me from another dealer. Also, I still had concerns with the Hybrid but Liam explained how I can reduce maintenance and warranty risk. I had a great experience with the team at Rivera Toyota! More

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It am grateful to the team at Rivera Toyota. Particular thanks is owed to Ersilia Mercurio and Tinu for making the process memorable in a positive way. I am enjoying my new Venza Limited. I appr Particular thanks is owed to Ersilia Mercurio and Tinu for making the process memorable in a positive way. I am enjoying my new Venza Limited. I appreciate every effort made in my behalf. More

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This experience was truly a great ‘old school style’ service. There was one on one attention given to my needs and my budget. I really like my car and feel it’s a perfect fit - that feeling is priceless service. There was one on one attention given to my needs and my budget. I really like my car and feel it’s a perfect fit - that feeling is priceless! Thank you so much to all you lovely folks at the Mt. Kisco dealership. Ersilia your intuition is fabulous with pairing up people to the right cars. Loved my experience and would highly recommend to all Rivera Toyota of Mt Kisco Sincerely Eve Sutton More

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Big thanks to Jocelyn for setting us with Celia. Celia listened to our family needs and concerns, she even included our 10 yr old son in the decision making. She was amazing and made the overall exp Celia listened to our family needs and concerns, she even included our 10 yr old son in the decision making. She was amazing and made the overall experience the best!! The whole staff at Rivera Toyota was friendly, respectful and extremely helpful. They are really looking out and care for their customers and not just out for the $$. We will be recommending everyone to them. On a side note - our son was super impressed to meet Mariano Jr. More

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I continue to be impressed and grateful for the professionalism, transparency, and diligence of Rivera Toyota of Mount Kisco. I've now leased, bought out a lease, and most recently purchased a new professionalism, transparency, and diligence of Rivera Toyota of Mount Kisco. I've now leased, bought out a lease, and most recently purchased a new vehicle from them, and I've been confident each time that I'm getting exactly what I want and know exactly what I'm getting. This time around, I was looking to purchase a Rav4 Hybrid with my husband, but had to coordinate around many sensitive moving parts and parameters, including the illness and passing of a grandparent. The compassion and patience of Ersilia, Sean, and Manager Kelly was so helpful and appreciated. The communication was just what it needed to be at the time. I recommend Rivera Toyota to anyone wanting to confidently lease, buy, or have service done for a vehicle. Not to mention, the car is awesome! More

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Wonderful! Ersilia nathaly and Alexandra are fantastic! No hard sell and excellent at listening to what you want and need Ersilia nathaly and Alexandra are fantastic! No hard sell and excellent at listening to what you want and need More

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