Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 26

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
716 Reviews
4.7

716 Reviews

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716 Reviews of Vincent Lor

June 03, 2023

Dealership Rating
Employee Rating

The service tech seem to be very professional, and was able to answer all my questions More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

Jun 06, 2023

Heiser Toyota responded

Bill, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 02, 2023

Dealership Rating
Employee Rating

They found a problem with a tire on a standard inspection and suggested that I replace all my tires because of wear. More

by steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

Jun 06, 2023

Heiser Toyota responded

Steven, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 01, 2023

Dealership Rating
Employee Rating

Professional, courteous, timely service. All staff I have interacted with meet and often exceed these service standards. More

by MONICAJWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 31, 2023

Dealership Rating
Employee Rating

Heiser Toyota takes a consistently professional approach to handling my car service needs. Been going with them for several years. Nice, comfortable waiting area. Greatly appreciate the work they do. More

by Ajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

May 31, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 30, 2023

Dealership Rating
Employee Rating

The man who wrote up my service instructions was very courteous and helpful. The service was performed very quickly. More

by ddmd94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

May 31, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2023

Dealership Rating
Employee Rating

Staff are helpful and direct to the point. Service was great. I like that I can just do walk-ins. Thank you. More

by YENGVNNCR_TOYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colton

May 31, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2023

Dealership Rating
Employee Rating

My car went in for a 6 mo inspection with an inop tail light. It came out with an inop taillight but it was marked "ok" on the inspection. More

by CWALK0973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

May 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

May 22, 2023

Dealership Rating
Employee Rating

I like about Heiser Toyota because this car dealer cares about my car. I enjoy driving without worrying about engine breaks down… More

by P.MR.XIONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

May 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 22, 2023

Dealership Rating
Employee Rating

James Hicks III has been my salesman for 2 leased cars and 2 used cars since 2019. I have never felt high pressured sales from James or Heiser, as I have with some other salespeople and dealerships. Jam More

by NSIMONS0519
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Jessica Phillips, Jakub Kania , Aisha Fernando, Colt Grandstaff

May 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear James was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

May 19, 2023

Dealership Rating
Employee Rating

Courtesy was great. Troubleshooting was right. I did get the chance to wash my immediately after service. More

by Yissaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

May 23, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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