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Vincent Lor
715 Reviews
715 Reviews
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715 Reviews of Vincent Lor
Verified Customer
June 19, 2020
2013 RAV4 routine service Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outsta Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. More
by X1Y2Z353022
Other Employees Tagged: Bob Arciszewski
June 18, 2020
great experience during service call everyone is extremely friendly and responsive, feel very comfortable having our car serviced here and will definitely recommend Heiser Toyota to our f everyone is extremely friendly and responsive, feel very comfortable having our car serviced here and will definitely recommend Heiser Toyota to our friends and family More
by Ede
May 20, 2020
Service excellent! Customer service: needs improvement! Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet ALL customers being that there are tons of options. I really disliked the cashier. Very indifferent. More
by FOLEY39
May 18, 2020
I use to love this dealer ship. People were nice and some of them honest. The quality of service in the repair department has gone to xxxx. The only people that were fair and nice left. Service has g some of them honest. The quality of service in the repair department has gone to xxxx. The only people that were fair and nice left. Service has gone way down. One guy had nerve enough to tell me my car doesn't need an oil change for 100 thousand miles. He should be fired. Joe use to be helpful when his people were out of order, he has gotten rude just like the others. More
by jtgrlfrnd16
Other Employees Tagged: James Hicks III, Joe Kuckuk , Bob Arciszewski, Amy Bobber, Kevin Garski, Chue Lee, Dana Schilz
May 16, 2020
I just had my first 5000 mile service on my new RAV4 Ltd. The dealership picked up my car with mask and returned it to me with great care. It was very clean and had a special spray to protect me, as the cust The dealership picked up my car with mask and returned it to me with great care. It was very clean and had a special spray to protect me, as the customer. All was done very well. Thank you so much. More
by JKWEINHOLD
Other Employees Tagged: Her Yang, and thanks to Joe Vicari and Mary Ann Scaffidi
May 13, 2020
Awesome Very smart and helpful service writer. Took care of me right away and knew about the service recall. Told how long it would take to finish the job. Very smart and helpful service writer. Took care of me right away and knew about the service recall. Told how long it would take to finish the job. More
by FCARINI487
May 08, 2020
Good Service Our Toyota is now 10 years old and we purchased it new back in 2010 from Heiser Toyota. I cannot think of a bad experience that I have encountered wit Our Toyota is now 10 years old and we purchased it new back in 2010 from Heiser Toyota. I cannot think of a bad experience that I have encountered with the service department at Heiser. More
by shorts360driver
Other Employees Tagged: James Hicks III , Chue Lee
May 06, 2020
Heat shield replacement and license plate renewal inspection I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be d I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be done in my appointment time. I was pleased that it did not take very long to complete. I have a concern about Heiser following the CDC guidelines to keep customers safe during the Corona virus pandemic. I saw a few technicians using masks. Vincent went to my vehicle to get mileage information and entered it without a mask and without gloves. I make sure my vehicle is clean and disinfected. When I was paying my bill the woman who was taking care of my payment sneezed outright. I cannot remember her name. She did not sneeze into her elbow or arm or hand. She just let it go. She did apologize. She was not wearing a mask. Thankfully I had my own mask on that covered my face. Hopefully it provided some protection. I am a senior. I am wondering why you are not requiring your employees to follow guidelines to prevent the transmission of Covid 19 to customers? Especially those at the service desk and front desk. Remember some people are asymptomatic and have no idea they are carriers of the virus. I know that you are working on cars and it's a dirty job but front line employees should be using masks and gloves when they enter a persons vehicle. Masks should be used when a person is dealing with the individual who takes care of payment. Please review your protocol regarding proper PPE. The vehicles that you work on are the customers personal property. The customer should feel safe. Otherwise everything was fine. Thank you. More
by C-PFUSEK
Other Employees Tagged: I do not recall the name of the woman who checked me out. I was feeling uncomfortable about no one having masks and the fact that she did sneeze at me. I am grateful that she apologized but she needed to cover her sneeze just like you cover your cough.
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