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Vincent Lor
715 Reviews
715 Reviews
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715 Reviews of Vincent Lor
May 05, 2020
Unsatisfactory I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle and there is a noise at the rear end of this truck. I have an extended warranty plan on my truck and it appears that this is a waste of my money spending extra dollars on my car which is not helping me at all. I feel that the technicians did a poor job and the manager -Vincent did not do anything to further assist in this matter. I have bought my previous vehicle from Toyota but have not never experience such poor service. More
by MarvinHarmon
Verified Customer
May 01, 2020
Great service and communication Appreciated the pick up and delivery service, along with the great ongoing communication about status of work being completed! Vincent was great! Wa Appreciated the pick up and delivery service, along with the great ongoing communication about status of work being completed! Vincent was great! Was also happy that they had the parts for a recent recall, that they completed automatically! More
by HARV
April 30, 2020
It was a very intriguing experience for me! The staff was personable and very punctual about getting my vehicle serviced! Well appreciated work by me. I look forward to continued business with t The staff was personable and very punctual about getting my vehicle serviced! Well appreciated work by me. I look forward to continued business with this Toyota dealer. More
by JORDANLHARPER5
Other Employees Tagged: Al Hussain, James Hicks III, Alex Hall , Chue Lee
April 17, 2020
Awesome customer service The crew is courteous, efficient and caring. They finished my job in good time and and explained everything that was done. Very friendly group of peop The crew is courteous, efficient and caring. They finished my job in good time and and explained everything that was done. Very friendly group of people More
by donky4
Other Employees Tagged: James Hicks III, Shahat Mohamed
April 03, 2020
Rear brakes and transmission fluid service. We dropped off the car at 9:45 and left our phone number. He said they would call when it was ready to be picked up. We were never called. We called t We dropped off the car at 9:45 and left our phone number. He said they would call when it was ready to be picked up. We were never called. We called them at 5:15 PM and they told us the car was done and they close at 6pm so we hurried back there. More
by EBETHVAN
March 25, 2020
A-1 Service Great service. Appointment on time and service completed in timely manner. Intake person was very efficient and helpful in gathering information on Great service. Appointment on time and service completed in timely manner. Intake person was very efficient and helpful in gathering information on service needed. Thanks! More
by JFGUINN
March 17, 2020
Messy Oil Change, TPMS not reading I have always had great service at Heiser Toyota, This time I'm not sure what happened. Saturday after I got home, I walked past the front of my truc I have always had great service at Heiser Toyota, This time I'm not sure what happened. Saturday after I got home, I walked past the front of my truck, I could smell a hint of oil burning. So I popped the hood, there was oil allover the engine cover, with puddles in the indentations. I took pictures and removed the cover and cleaned it up. Also noticed that the TPMS wasn't reading on the dash, when I ran through the menus. More
by badmoose
Other Employees Tagged: Don't see a name for who preformed the oil change.
March 14, 2020
Good experience Yes, I would recommend the service center. Just a couple of things that I would like to point out from my last appointment. I stopped in the dea Yes, I would recommend the service center. Just a couple of things that I would like to point out from my last appointment. I stopped in the dealership and scheduled the oil change for 10 am. Then, I received an email stating that the appointment was scheduled for 1 am!! I tried to respond back to the email, but could not, since it was automated. So, I had to call the dealership during business hours and confirm that the actual time was 10 am. You may want to create a way for customers to respond to the automated email. Thank you. More
by CFLORYANCE
Other Employees Tagged: James Hicks III , Amy Bobber, Dana Schilz
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