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Vincent Lor
716 Reviews
716 Reviews
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716 Reviews of Vincent Lor
May 06, 2020
Heat shield replacement and license plate renewal inspection I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be d I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be done in my appointment time. I was pleased that it did not take very long to complete. I have a concern about Heiser following the CDC guidelines to keep customers safe during the Corona virus pandemic. I saw a few technicians using masks. Vincent went to my vehicle to get mileage information and entered it without a mask and without gloves. I make sure my vehicle is clean and disinfected. When I was paying my bill the woman who was taking care of my payment sneezed outright. I cannot remember her name. She did not sneeze into her elbow or arm or hand. She just let it go. She did apologize. She was not wearing a mask. Thankfully I had my own mask on that covered my face. Hopefully it provided some protection. I am a senior. I am wondering why you are not requiring your employees to follow guidelines to prevent the transmission of Covid 19 to customers? Especially those at the service desk and front desk. Remember some people are asymptomatic and have no idea they are carriers of the virus. I know that you are working on cars and it's a dirty job but front line employees should be using masks and gloves when they enter a persons vehicle. Masks should be used when a person is dealing with the individual who takes care of payment. Please review your protocol regarding proper PPE. The vehicles that you work on are the customers personal property. The customer should feel safe. Otherwise everything was fine. Thank you. More
by C-PFUSEK
Verified CustomerOther Employees Tagged: I do not recall the name of the woman who checked me out. I was feeling uncomfortable about no one having masks and the fact that she did sneeze at me. I am grateful that she apologized but she needed to cover her sneeze just like you cover your cough.
May 05, 2020
Unsatisfactory I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle and there is a noise at the rear end of this truck. I have an extended warranty plan on my truck and it appears that this is a waste of my money spending extra dollars on my car which is not helping me at all. I feel that the technicians did a poor job and the manager -Vincent did not do anything to further assist in this matter. I have bought my previous vehicle from Toyota but have not never experience such poor service. More
by MarvinHarmon
May 01, 2020
Great service and communication Appreciated the pick up and delivery service, along with the great ongoing communication about status of work being completed! Vincent was great! Wa Appreciated the pick up and delivery service, along with the great ongoing communication about status of work being completed! Vincent was great! Was also happy that they had the parts for a recent recall, that they completed automatically! More
by HARV
April 30, 2020
It was a very intriguing experience for me! The staff was personable and very punctual about getting my vehicle serviced! Well appreciated work by me. I look forward to continued business with t The staff was personable and very punctual about getting my vehicle serviced! Well appreciated work by me. I look forward to continued business with this Toyota dealer. More
by JORDANLHARPER5
Other Employees Tagged: Al Hussain, James Hicks III, Alex Hall , Chue Lee
April 17, 2020
Awesome customer service The crew is courteous, efficient and caring. They finished my job in good time and and explained everything that was done. Very friendly group of peop The crew is courteous, efficient and caring. They finished my job in good time and and explained everything that was done. Very friendly group of people More
by donky4
Other Employees Tagged: James Hicks III, Shahat Mohamed
April 03, 2020
Rear brakes and transmission fluid service. We dropped off the car at 9:45 and left our phone number. He said they would call when it was ready to be picked up. We were never called. We called t We dropped off the car at 9:45 and left our phone number. He said they would call when it was ready to be picked up. We were never called. We called them at 5:15 PM and they told us the car was done and they close at 6pm so we hurried back there. More
by EBETHVAN
March 25, 2020
A-1 Service Great service. Appointment on time and service completed in timely manner. Intake person was very efficient and helpful in gathering information on Great service. Appointment on time and service completed in timely manner. Intake person was very efficient and helpful in gathering information on service needed. Thanks! More
by JFGUINN
March 17, 2020
Messy Oil Change, TPMS not reading I have always had great service at Heiser Toyota, This time I'm not sure what happened. Saturday after I got home, I walked past the front of my truc I have always had great service at Heiser Toyota, This time I'm not sure what happened. Saturday after I got home, I walked past the front of my truck, I could smell a hint of oil burning. So I popped the hood, there was oil allover the engine cover, with puddles in the indentations. I took pictures and removed the cover and cleaned it up. Also noticed that the TPMS wasn't reading on the dash, when I ran through the menus. More
by badmoose
Other Employees Tagged: Don't see a name for who preformed the oil change.
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