Vinny Denardo | Page 19

Pass the buck I purchased a 2017 Certified MX5. The day after I purchased the car I had an issues with the Nav system. I would ask it"Where is the nearest Kohl's" I purchased a 2017 Certified MX5. The day after I purchased the car I had an issues with the Nav system. I would ask it"Where is the nearest Kohl's", it answered "request abandoned" I asked with a sales rep in the car with me, looking at the VW dealership across the parking lot, "Find the nearest VW dealership" the nave told me I needed to "attach a phone that needed to sync with android play, or "input the address" If I knew the address, or needed a my phone to use the Nav system, then I really didn't need to purchase the navigational system. So I question, what exactly is this Nav good for? Without question, certainly not to get to a destination I personally didn't know the address to! This past weekend the Navigational system "got lost", and was directing me to turn on to streets that did not exist,& recalculated about 7 times in 1/2 block. And don't dare ask it to find the nearest Macy's, Bergey's Chevrolet, Tabora Farms, Tiger Schumann..... Basically, the unit is worthless. When I told Brent Freid, he replied, "I'm the new car manager, I don't deal with used cars." My thought is a Mazda MX5 is a Mazda MX5. To tell me to call the used car manager was as far as I'm concerned was simply passing the buck. So I guess when his sales staff sold a 2017 MX5 he was clueless in how the 2017 Mazda MX5 Nav worked. Maybe he was too busy or didn't care to help me, but the his lack of interest was obvious. He wouldn't even look at, or attempt to explore what I was doing. Maybe I was asking the wrong way, maybe I was doing something wrong? I relayed to him, if the Nav keeps asking for a cell phone to find destinations, and the phone needs Android play to sync with NAV, then the car should come equipped the android play. I told Brent, when I purchased the car with Nav, I had certain expectations, that it actually would find a location. He then told me again, "I should call the used car manager, but sometimes this just the way they work and there was nothing that could be done. He did say for sure... if this was the way they worked..... he only sold new cars! I don't find this answers acceptable. When you purchase a car from a dealership, pay ABOVE Kelly Blue Book suggested price, you would expect management to be helpful. Well certainly not with Brent Fried" THE NEW CAR MANAGER" Ps since this was the third time in with this issue, I must say Amanda Young tried to help on my second trip in. She updated the Nav SD card, but it did not solve the issue. So I'll see what the used car manager has to say, either way, what started out as a good experience and being in love with my first convertable, I have been soured by the Nav system and Brent Freid. More

by JAC122 Verified Customer Verified Customer

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Financed a car Overall wonderful customer service. Vinny was very helpful with the whole process. Everyone made the experience very easy and nice. I would definitely Overall wonderful customer service. Vinny was very helpful with the whole process. Everyone made the experience very easy and nice. I would definitely recommend this for anyone getting a car. More

by GSANTANA339 Verified Customer Verified Customer

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Quick and Painless! Due to a change in job, my wife wanted to move from her less than one year old Mazda lease to a purchased Mazda. Vinny was great in providing some opt Due to a change in job, my wife wanted to move from her less than one year old Mazda lease to a purchased Mazda. Vinny was great in providing some options on a new Mazda, one of which we drove home. These guys are great! More

by Joey T Verified Customer Verified Customer

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Great customer service from Will Always kind, courteous, professional help from Will and the customer service team! Always feel like he is looking out for the best interest of the cu Always kind, courteous, professional help from Will and the customer service team! Always feel like he is looking out for the best interest of the customer and explains all options and procedures! More

by GPRONKO Verified Customer Verified Customer

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Efficient! The people that work there are very nice and helpful. I was very pleased with the service!? I will definitely be coming back in the future. The people that work there are very nice and helpful. I was very pleased with the service!? I will definitely be coming back in the future. More

by BOBBYPIN01 Verified Customer Verified Customer

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Car buying made easy I recently purchased a CX-5. It was a delightful experience! There was no high pressure sales pitch, no one took my car keys and held me hostage lik I recently purchased a CX-5. It was a delightful experience! There was no high pressure sales pitch, no one took my car keys and held me hostage like the car shopping horror stories you hear. Haha. I worked with both Kyle and Vinny who where both extremely helpful and professional. They exceeded my expectations! Don't buy a Mazda from any other dealership until you give Kyle or Vinny a call first! If you do, they will work hard to win your business and your next Mazda will be from North Penn Mazda. I am a 4 time repeat customer because the customer service is that GREAT! More

by mhann14 Verified Customer Verified Customer

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Fast great team We had our baby with us and the team did very well compromising with us and our baby enjoyed the time we spent there the team did very well getting us We had our baby with us and the team did very well compromising with us and our baby enjoyed the time we spent there the team did very well getting us in the car (CX-5) we wanted to help our family grow can't thank them enough. Thanks Mazda More

by ARMANDOMONDO Verified Customer Verified Customer

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Easy CX-5 Purchase Sales team was helpful, knowledgeable, responsive, but not pushy. Very easy buying experience. We got exactly what we wanted for a fair price. Look Sales team was helpful, knowledgeable, responsive, but not pushy. Very easy buying experience. We got exactly what we wanted for a fair price. Looking forward to enjoying my new car! More

by RUSS.CHERRY Verified Customer Verified Customer

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Everything was excellent! My initial Internet experience was direct and to the point with Saralynne McGrogan and the info was quickly relayed to management. I was able to purc My initial Internet experience was direct and to the point with Saralynne McGrogan and the info was quickly relayed to management. I was able to purchase the car quickly the following day with the guidance of Vince DeNardo and Brent Freid. Great team at North Penn Mazda. More

by PhillyFire Verified Customer Verified Customer

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A very pleasant, customer-friendly experience! Vinny DeNardo and his team were excellent from beginning to end. I wanted to lease a CX-5 but had trouble finding the right price. I told him what pri Vinny DeNardo and his team were excellent from beginning to end. I wanted to lease a CX-5 but had trouble finding the right price. I told him what price I was seeking and he actually BEAT it! Way lower than other dealers quoted. He also helped me with a great price on damage to my car coming off a lease. He was friendly, not pushy at all and just very fair. I'll be back for sure. More

by BRAD_M Verified Customer Verified Customer

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