Viviana Saenz | Page 39

Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immediately. I am greeted when I walk in the door to see the service administrator. They always review everything thoroughly, including cost, and time for service. If I ask for a print out of something pertaining to my car, they always provide it for me. More

by Christelchosen Verified Customer Verified Customer

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Viviana was courteous, attentive and very kind. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. More

by Jcainjr Verified Customer Verified Customer

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Tony was great. He knew I had to pick my kid up from school and got it all done in time. He knew I had to pick my kid up from school and got it all done in time. More

by Alta3838 Verified Customer Verified Customer

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2 points, 1 i had an appointment and was on time then told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . they offered to order from auto zone, but didnt know if the brake pads were ceramic or not. so the service lady is researching the items and will call me during the week. 2nd point , i had ordered replacement light bulbs for my dash and paid up front, they were to contact me when they came in. since i was at your shop for my brakes i went to check on the status of the liht bulbs, after about 15 minutes searchin on the computer, the gentleman went in the back and ta da they had been in for a while, but no one reached out to notify me. NOTE, this is stupid you email me a survey and then want to send me an email to verify its me ? seriously ? More

by oknowjl Verified Customer Verified Customer

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Viviana,always service with a smile. I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves More

by Stein2Gamble Verified Customer Verified Customer

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I’ve been bringing my car for regular service to norm reeves honda since the purchase. Always good service and courteous. reeves honda since the purchase. Always good service and courteous. More

by Donnayukiko Verified Customer Verified Customer

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Very dependable with great customer service. conviently located .and good explanations on service. Trust them with my car. conviently located .and good explanations on service. Trust them with my car. More

by Teresflowers Verified Customer Verified Customer

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Always really like working with Viviana, she's great! The service department is ever efficient and do a good job. The service department is ever efficient and do a good job. More

by Cpinault Verified Customer Verified Customer

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Excellent service! We love Norm Reeves Honda! Honest & reliable! They are always in time !Thank you We love Norm Reeves Honda! Honest & reliable! They are always in time !Thank you More

by Rford418 Verified Customer Verified Customer

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Very happy with the service performed they know what they are doing at this dealership My service advisor Viviana is great always takes good care of my issues are doing at this dealership My service advisor Viviana is great always takes good care of my issues More

by Miketreantos53 Verified Customer Verified Customer

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