"Not what was hoping for"
The dealer made a mistake with our pricing of a new Kona and made things more confusing than necessary. In the end, it felt like a bait and switch tactic. Should have just walked away.
"Service is beyond expectation"
I drive several miles beyond another Hyundai dealership to go to St. Augustine . They are incredibly honest. The service personnel care. The waiting room is clean and comfortable with homemade warm chocolate chip cookies.
Today I had a problem wth a front right light not operating. Originally I was told it required a $300 plus part. My service attendant Tunde sent it to a different place than originally scheduled. They found a bad bulb and a loose connection $50. This is why I trust them.
Kind, polite and honest. Difficult to find in a car dealership. Tunde is the greatest.
Other Employees Tagged:
"Awesome dealership experiance"
My experience at Hyundai of St. Augustine was the best car buying experience I have had so far. From the sales professional ( George Aflleje ) who was awesome to the owner Andrew Defeo I could not have expected more. The couple of cosmetic issues I had were addressed, They picked up my new vehicle and delivered me a loaner while the repairs were made then brought my new vehicle back to me promptly. George was very knowleggeable of my new Genesis, he helped with setup, answered all my questions and has followed up with all aspects of this purchase. Thanks again George. Andrew Defeo you and your staff did an excellent job. My compliments to you all. I will not hesitate to recommend you to anyone I know in the market for a new vehicle.
"Continuing our Brand Loyalty"
We have been loyal Hyundai customers since 2009, when we lived in Ohio. Now that we've moved to Florida, we searched for a new Hyundai dealer and were pleased to find a new dealer dedicated to the customer experience we've come to appreciate. George was super friendly, very helpful, and very knowledgeable. I appreciated his no-pressure approach and especially his follow-ups for several days after I purchased the car, making sure I was totally satisfied and didn't have any questions. We look forward to a great relationship with this dealership in the future and I'd highly recommend it to anyone in the greater Jacksonville/Saint Augustine area.
"hlepful sales person"
Ava Hamilton was very helpful in helping us make a decision to buy. Was given a fair price and fair trade in on our genesis coupe.
"Best car buying experience - ever!"
We are logical, "thinking" car buyers - researched upfront safety ratings, reliability, handling, safety features, etc. We decided to test drive 3 different brands - so Alan knew upfront that we wouldn't be buying a car after the test drive. Alan we very helpful, explained and showed us the safety features and how they worked and both my husband and I drove the car. We then went on to test drive two other car brands and they also knew we wouldn't be buying after the test drive. We went back a second time for another test drive and Alan was again, friendly and helpful. We knew after the second test drive that the 2018 Santa Fe SE Ultimate was the car we wanted, but needed a few more days to make the final decision. Alan was gracious when we told him about needing a few more days, but was surprised and pleased when we called 2 days later to say we were purchasing the car. Alan took great care to explain the car's technology to us - a real plus, since my husband still has his flip phone! The car was spic, span and sparkling when we picked it up. Alan offered to continue to assist us if we had any more questions about the technology. We did, and Alan was fun and very patient when we came back for more tutoring! Really, this was probably the best car buying experience we've ever had. Everyone was professional, pleasant and understood that we are not emotional or "spontaneous" car buyers. We keep our cars 8-10 years and want a car we will love for that time. FYI, we do own a 2006 Hyundai Azera and have enjoyed that car as well. We recommend this dealership and Hyundai without reservation for a great car buying experience!
"OUR NEW SONATA"
- Howard Vaughters
EXCELLENT EXPERIENCE!! SEE ABOVE FOR REVIEW JOSE' AND EDDY MADE THE PROCESS WORK WELL!! WADE WAS EXCELLENT TO WORK WITH! NOTHING ELSE MORE TO SAY
"Supportive employees and quality expierence"
I went to this dealership looking for my first car. We were able to find a good fit within our budget. It was a pleasent experience.
I have rated them 5 stars because Everyone I met was kind, courteous, and professional. I had an appointment with Jose Reveron to test drive a specific vehicle. On the one hour drive to the dealership my mind was going through all the pros and cons - should I keep my current vehicle-(we have had a long, loving relationship. Very hard saying GoodBye)? Should I purchase a used vehicle? a new one? should I lease? Should I say 'hi' and 'bye' and forget the whole thing?
Right away Jose made it clear that he understood and began to help me look at the many options in a calm, clear way. Bottom line: I did not test drive the used vehicle I first considered but I drove the one hour home in a gorgeous red, newly leased, 2018 Elantra with all the features that I had hoped for and a price that won't keep me awake at night. Thanks Jose!
The trade-in was a good experience as well, as I received much more than KBB estimate.
"Great Experience "
My fiance and I have been wanting to purchase a new car for awhile now. As soon as we got to Hyundai we had a great experience. We ended up working with two associates (because we went back the next day to seal the deal) Justin and Leon were both calm, well informed and welcoming. Neither of them ever made us feel pressured to make any decision. The managers were also just as welcoming and very involved in our experience. We will be recommending St. Augustine Hyundai to all of our friends and family!