Walter McDonald

⭐⭐⭐⭐⭐ Outstanding, Above-and-Beyond Service at Heritage Toyota Owings Mills I cannot say enough good things about my experience with Heritage Toyota Owings Mills and their incredible team! I initially l Toyota Owings Mills I cannot say enough good things about my experience with Heritage Toyota Owings Mills and their incredible team! I initially left a voicemail and was promptly called back by John Holliday, Toyota Facility General Manager, on 12/30/25. From the very first conversation, John was knowledgeable, transparent, and incredibly competitive with pricing on the Toyota RAV4. Even though I briefly explored Honda dealerships afterward (and unfortunately had a poor experience elsewhere), the professionalism and responsiveness from Heritage Toyota truly stood out. Later that evening and again the following morning (12/30–12/31), I reconnected with John and his team about a different Toyota RAV4 model—specifically an AWD Hybrid. John and Gregory Nwaoha went FAR beyond what I ever expected, spending a significant amount of time walking me through pricing options and features with patience and care. In a truly remarkable show of dedication, Ben personally drove two hours each way to another Toyota dealership to bring back the exact vehicle I was interested in-ensuring it would be available at Heritage Toyota Owings Mills at the best price I was offered anywhere. On top of that, John coordinated for Ben to pick me up from my home in Columbia, MD, since I wasn’t trading in my vehicle and needed help getting to the dealership. That level of service is simply extraordinary. When I arrived, Gregory was incredibly professional and kind—even though I came in late, actually after closing time. The dealership officially closed at 6pm, yet Gregory stayed with me until after 8pm, patiently answering all of my questions. I spent nearly an hour carefully reviewing the financing application, and at no point did I feel rushed. Gregory’s knowledge of the RAV4 features is exceptional. During the test drive, we thoroughly explored the blind spot monitoring feature- I realized I hadn’t clearly communicated my expectations about how important this was for my new vehicle in advance. Gregory, Dmitri, and John all worked together to test settings and configurations multiple times. Dmitri and Gregory both drove the vehicle with me to help verify the feature, and we reviewed the manual together. Ultimately, the blind spot monitoring worked as designed, but not in the way I preferred (an audible alert when signaling). Because this feature is so important to me, I made the extremely difficult decision not to purchase that day. I felt terrible about how late everyone stayed-especially on New Year’s Eve-and even offered to compensate them all for their time. They refused without hesitation, repeatedly telling me they just wanted me to feel completely comfortable before making such an important purchase. Their kindness, professionalism, and integrity genuinely humbled me and makes me want to recommend anyone I know who is looking for a vehicle to call or visit Heritage Toyota Owings Mills for an exemplary experience. This is my first car purchase and I thought that the price was the main priority - being supported by everyone at Heritage Toyota Owings Mills makes me feel that above and beyond service is the norm and even though I’m frugal, it’s a no-brainer to visit their facility to see if any of their vehicles meets your needs. I walked away incredibly impressed by John, Gregory, Dmitri, Ben, and the entire Heritage Toyota Owings Mills team. Even without completing a purchase, this was one of the most supportive, patient, and respectful customer experiences I have ever had. If you are in the market for a new vehicle, I highly recommend speaking with Heritage Toyota Owings Mills—they truly set the gold standard for customer service. More

Report | Print

April Cromety Moore of heritage Toyota owings mills was absolutely fantastic to work with.tx absolutely fantastic to work with.tx More

Report | Print

April was the best and gave me amazing service. I highly recommend her and the dealership. I highly recommend her and the dealership. More

Report | Print

April is and absulote delightful to work with. She will make sure you experience is unique I will definitely buy from her again. She will make sure you experience is unique I will definitely buy from her again. More

Report | Print

April was a good person to me. It took several hours to get me approves. She was patient and worked with me because my English is not very good. It took several hours to get me approves. She was patient and worked with me because my English is not very good. More

Report | Print

April was the best sales person ever. She got us the best deal possible and we were all happy She got us the best deal possible and we were all happy More

Report | Print

She was super helpful and understanding throughout the process. Highly recommend for a great service process. Highly recommend for a great service More

Report | Print

April helped me find a vehicle in my price range and with my circumstances. I recommend her and the dealership 100% my circumstances. I recommend her and the dealership 100% More

Report | Print

April Cromety Moore was very pleasant and friendly. She was helpful and quick. Guided me thru online options and helped me find the best deal that suits me for what I was looking for. She was helpful and quick. Guided me thru online options and helped me find the best deal that suits me for what I was looking for. More

Report | Print

April listened to what I needed and wanted. She found a vehicle that suits me. April is a professional, kind and courteous woman; she is an asset to your company. Thank you April. Peace and Lig She found a vehicle that suits me. April is a professional, kind and courteous woman; she is an asset to your company. Thank you April. Peace and Light to you. More

Report | Print