"Outstanding Customer Service by Wayne McLaughlin"
- Sandy Wolfe
I buy and only service my cars at Herb Chambers Lexus in Sharon. The reason I do that is because of Wayne McLaughlin who is my Service Advisor. Wayne is such a polished professional and treats every customer like a VIP. Every time I reach out to him, he gets back to me right away and makes sure that my concerns are addressed immediately. Whenever I leave the dealership, I am completely confident that my car is in perfect working order. There is absolutely nobody else I would trust with my GX. I have referred MANY people to this dealership who have since purchased cars and feel the same way I do. Outstanding customer service.
"Couldn't ask for better service"
Customer service is stellar and the service itself is fantastic! From the moment you walk in to the moment you leave you are treated like you are the most important customer to ever enter!
"Customer service "
Customer service is excellent!
Wayne McLaughlin is knowledgeable and professional. A very nice experience and I will return to this dealership for service and sales.
"Service department is amazing"
- Love my car
Wayne handled my most recent service- he is so wonderful to work with. He calls you back quickly, stays in touch regarding your appointment and service and went out of his way to ensure I could get a NX as a loaner while my car was being serviced.
110% customer service
"Outstanding service "
I visited the Lexus dealership in Sharon for a routine maintenance check up and the service I was given by both Wayne McLaughlin and Eric Castillo was above and beyond outstanding.. Aside from the oil change kI was having some issues with my tire pressure, which turned out to be a nail in my tire . They made sure the issue was resolve for me along with a tire rotation, oil change as well as the necessary maintenance that would bring me up to date. They set the expectation for how long it would take and it turned out to be less. Thank you Wayne and Eric for the great service .
Other Employees Tagged:
, Pam from cafe was very nice as well
"Outstanding Customer Service"
I want to thank Wayne McLaughlin and everyone at the Herb Chambers Lexus Sharon Service department. I had an appointment today (8/18/2018) to service my 2014 Lexus GS350 and as usual the entire service department was courteous and professional. The service was fast and my car looked new when I drove away. I bought my first new ES350 at Herb Chambers Lexus in 2007. I've been a satisfied customer for more than 11 years. You always get the same great service there (from all the departments)... Wayne, thanks again for the outstanding customer service.
"Awsome customer service "
When I come in Wayne has always been fair and knowledgeable with my car for problems big and small.
Always a smile on his face ...... he never sells me things I don’t need like the last dealership I was with. Wayne is always eager to answer my questions and takes the time to make sure I leave happy. I will continue to bring my car in and deal with Wayne. I wish I could give him more then 5 stars. Thank you Wayne you truly make my car service and maintenance enjoyable.