Wendell Gray
Wendell Gray at Shottenkirk Ford Granbury
Refer Me

Wendell Gray | Page 3

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

Contact Me
4.8
89 Reviews
4.8

89 Reviews

Write a Review

89 Reviews of Wendell Gray

February 17, 2024

Dealership Rating
Employee Rating

Melissa has always tried to take care of what we need done to pickups. When there has been a problem she gets it resolved in a professional and timely manner More

by Bgalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Feb 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 15, 2024

Dealership Rating
Employee Rating

This is not a dealer problem for me, it’s a Ford problem. I paid almost $8000 for a transmission that Ford has had widespread issues with. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Feb 16, 2024

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 and ask for one of our managers.

February 14, 2024

Dealership Rating
Employee Rating

They were very nice and super helpful. I really enjoyed my visit and would like to continue doing business with them! More

by wendyautumn459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson

Feb 14, 2024

Shottenkirk Ford Granbury responded

wendy, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 13, 2024

Dealership Rating
Employee Rating

It was a great experience, very prompt and they took care of business quickly, I was very pleased. More

by tjackson6029
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 08, 2024

Dealership Rating
Employee Rating

Warranty recall work completed in a timely manner as promised by the service person. Car was not washed because the lack of “runners” but service person took it upon himself to run the car through the w More

by jkduhe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 05, 2024

Dealership Rating
Employee Rating

keegan ivan’s was amazing, He worked with My husband and I to get us into exactly what we wanted. Everyone there was great, We had an excellent experiences overall. More

by LINDSAY96882017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson, Keegan ivan’s

Feb 06, 2024

Shottenkirk Ford Granbury responded

LINDSAY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 03, 2024

Dealership Rating
Employee Rating

Great sales team to work with with no pressure to make a purchase throughout the process. I would definitely recommend Shottenkirk More

by jbm5657
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson, Carl

Feb 05, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 02, 2024

Dealership Rating
Employee Rating

Wendell and his team took great care of me! I called on a Friday, got in the following Monday, had a diagnosis on Tuesday, and got it back the following Wednesday after ordering parts and major More

by smitch1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Shottenkirk Ford Granbury responded

Shottenkirk Ford Granbury, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 26, 2024

Dealership Rating
Employee Rating

Muy bien excelente muy amables muy atentos todas las personas gracias por tener tan buen personal More

by zamarronluzz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson, Rufino ojeda

January 23, 2024

Dealership Rating
Employee Rating

Worked with Kat Bromlee. Very professional and patient. 1st car sale at Shorrenkirk Ford for her. More

by George
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Randy Barbee, Makaylynn Davis, Ryan Hudson, Kat Bromlee

Jan 24, 2024

Shottenkirk Ford Granbury responded

George, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

3
...

Dealership Inventory (261 Vehicles)

new 2024 Ford F-150 car, priced at $54,593
2024 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco car, priced at $65,864
2024 Ford Bronco
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $62,240
2024 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
used 2022 Ford F-150 car, priced at $59,989
2022 Ford F-150
used
Antimatter Blue Metallic exterior
Automatic
Four-wheel Drive
used 2023 Ford F-150 car, priced at $135,990
2023 Ford F-150
used
Avalanche Gray exterior
Automatic
Four-wheel Drive
used 2021 Honda Pilot car, priced at $29,855
2021 Honda Pilot
used
Platinum White Pearl exterior
Automatic
All-wheel Drive