Wendell Gray
Wendell Gray at Shottenkirk Ford Granbury
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Wendell Gray | Page 4

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
93 Reviews
4.8

93 Reviews

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93 Reviews of Wendell Gray

February 03, 2024

Dealership Rating
Employee Rating

Great sales team to work with with no pressure to make a purchase throughout the process. I would definitely recommend Shottenkirk More

by jbm5657
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson, Carl

Feb 05, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 02, 2024

Dealership Rating
Employee Rating

Wendell and his team took great care of me! I called on a Friday, got in the following Monday, had a diagnosis on Tuesday, and got it back the following Wednesday after ordering parts and major More

by smitch1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Shottenkirk Ford Granbury responded

Shottenkirk Ford Granbury, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 26, 2024

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Employee Rating

Muy bien excelente muy amables muy atentos todas las personas gracias por tener tan buen personal More

by zamarronluzz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson, Rufino ojeda

January 23, 2024

Dealership Rating
Employee Rating

Worked with Kat Bromlee. Very professional and patient. 1st car sale at Shorrenkirk Ford for her. More

by George
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Randy Barbee, Makaylynn Davis, Ryan Hudson, Kat Bromlee

Jan 24, 2024

Shottenkirk Ford Granbury responded

George, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 20, 2024

Dealership Rating
Employee Rating

Wendell is always pleasant to work with. His knowledge of the service work recommended or needed is helpful and honest. More

by JEFF@FRISCOFLOORS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Jan 28, 2024

Shottenkirk Ford Granbury responded

JEFF, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

January 20, 2024

Dealership Rating
Employee Rating

Charles and the whole team was nothing short of fantastic. This is my second purchase with Shottenkirk and would have no reservations about recommending them. More

by AO Chief
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Beau Surratt, Melissa Cates , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson

Jan 28, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 13, 2024

Dealership Rating
Employee Rating

The service was just fine. Nothing more to say It's was fine and good service. That 6 words!!!!!! More

by jenniferrhr
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

Jan 15, 2024

Shottenkirk Ford Granbury responded

jennifer, thank you for sharing your experience with us. We appreciate your feedback!

January 12, 2024

Dealership Rating
Employee Rating

Professional & great customer service! Very professional kama followed up with the appointment and called as soon as my car was ready. More

by riddlergal
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

Jan 15, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

January 11, 2024

Dealership Rating
Employee Rating

Good service department Good people try to get you in and out in a timely manner. More

by bomar.rob
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

Jan 14, 2024

Shottenkirk Ford Granbury responded

bomar, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 11, 2024

Dealership Rating
Employee Rating

The 4x4 was out. Motor at transfer case was replaced. 4x4 was still not working. It wasn't the motor. The original mechanic had to go through another mechanic to help More

by CLARKGRINDSTAFF
Recommend Dealer
No

Other Employees Tagged: Wendell Gray

Jan 14, 2024

Shottenkirk Ford Granbury responded

CLARK, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

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