Wendy Nelson | Page 36

Easy to do business with, however I bought a Nissan Maxima that was traded, worked with Brad. Brad was an awesome guy, no pressure. I told him what price I wanted to pay, and he actual I bought a Nissan Maxima that was traded, worked with Brad. Brad was an awesome guy, no pressure. I told him what price I wanted to pay, and he actually got it down to that price for me. There was a delay with my bank with a hold on the check, so I agreed to buy it on JUN 26, and would pick it up on JUL 7. It was still on the website until JUL 3. The price dropped $964...I called Brad and asked what was going on since I agreed to buy the vehicle, we were just waiting on the check. He said the vehicle would remain in the system and on the website until the actual sale date of JUL 7, and that in terms of price, I was still getting a fairly good deal. Ok, no problem. A few days later, the price drops another $1,262. So at this point I think that if that price is correct, renegotiation is necessary. I called Brad again, and he said he'd talk to the sales manager, the person that actually enters the information into the computer, what was going on. He called me back and said they didn't know how the price got changed, the vehicle was already sold to me, and that it was a mistake, maybe the wrong stock number. To be honest I wasn't all that satisfied with that answer, and I asked to lower the total price we'd agreed on by $500. Apparently the sales manager said they'd already had calls on the vehicle (at the wrong price point) and that if our original number didn't work, they'd have to put it back on the lot. The next day it was removed from the website. I know I got a real great deal on the car anyway, but the fact that it was already sold and still someone was dropping the price where anyone, including the buyer, could see, that's their mistake, and I think that something could've been done to rectify that situation. Other than that, dealt with Wendy, she was awesome. Went in to sign the paperwork on JUL 6, and she let me take the car early. She even had John follow me back to drop off my vehicle and drive me back to pick up the new one. So I didn't even need to meet Brad the next day. He ended up meeting me there that afternoon. Love the car, Brad, Wendy, and John are awesome. More

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Great Buying Experience I purchased a certified pre-owned Camry last night, with the help of Alan who I had been emailing with a day or two prior to my visit. My fiance and I I purchased a certified pre-owned Camry last night, with the help of Alan who I had been emailing with a day or two prior to my visit. My fiance and I arrived and Alan had the vehicle pulled up ready for us to see. We took it for a drive, he showed us all of the features of the vehicle and then moved inside to see what we could work out. It was painless and simple. They were fair on the trade in and they were very fair on the new vehicle numbers. We were able to work together and get things where I wanted them to be without a bunch of hassle or haggling. Wendy in finance did an awesome job and made things easy. They were able to obtain my financing through my credit union, as I requested. No bumps in the road, everyone was nothing but helpful and pleasant. Would definitely recommend Alan, he's wonderful to work with. I recommend CR Toyota to anyone in the market. As a former Toyota Financial employee, these guys live up to the brand and the service you expect from Toyota! More

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Repeat Customer I am a repeat customer to Cedar Rapids Toyota, working with Steve Strauss on both occasions, Steve is wonderful to work with and made sure that I was I am a repeat customer to Cedar Rapids Toyota, working with Steve Strauss on both occasions, Steve is wonderful to work with and made sure that I was happy and confident in my choice of vehicle. I love my new Highlander! Steve and Wendy made the process so easy and painless!! I am sure we will be back again in the future! More

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Wonderful dealership to work with! My husband and I were very pleased with the C.R. Toyota dealership. Very professional, not pushy, but very helpful. Understood what we could and cou My husband and I were very pleased with the C.R. Toyota dealership. Very professional, not pushy, but very helpful. Understood what we could and couldn't do in terms of financing the vehicle and worked with us to get it within our means. Paul and Wendy were fantastic to work with. This kind of service will bring us back to this dealership when it's time for a new lease, for sure! We love our new Camry! More

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Finding a Used RAV 4 We have dealt with Cedar Rapids Toyota since 1998. We liked Tim's patient attentiveness as we considered options. We never felt hurried. Tim's disp We have dealt with Cedar Rapids Toyota since 1998. We liked Tim's patient attentiveness as we considered options. We never felt hurried. Tim's displayed just the right touch in the days after our initial contact. Wendy would be a high value asset in any enterprise. More

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Great experience Everyone was very patient with my many questions and assuring me I would be happy moving from being a long-time loyal chevy/Pat McGrath customer to be Everyone was very patient with my many questions and assuring me I would be happy moving from being a long-time loyal chevy/Pat McGrath customer to being a CR Toytota customer. More

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A great buying experience John Viner was very helpful in making our decision to purchase a used Prius at a fair price. Wendy Nelson did a good job on the finance/paperwork. John Viner was very helpful in making our decision to purchase a used Prius at a fair price. Wendy Nelson did a good job on the finance/paperwork. More

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Excellent all the way around! Phil W. far exceeded our expectations with respect to our 2011 trade-in & the rebates on the 2015 Camry were wonderful! We highly recommend CR Toyota Phil W. far exceeded our expectations with respect to our 2011 trade-in & the rebates on the 2015 Camry were wonderful! We highly recommend CR Toyota to friends and family! More

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Great Experience! Everything was 1st class from the start. I am very happy with my Tundra and how smoothly and quickly everything went. This was not my first vehicle fr Everything was 1st class from the start. I am very happy with my Tundra and how smoothly and quickly everything went. This was not my first vehicle from CR Toyota, and it will not be my last. The service and care taken each time has been fantastic. More

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Great and personable service! Alan and Wendy were very helpful with my first ever car purchase! They were very informative and helpful! My family has purchased 4 Toyota vehicles wi Alan and Wendy were very helpful with my first ever car purchase! They were very informative and helpful! My family has purchased 4 Toyota vehicles with Alan and we have always felt that he goes the extra mile to answer any questions we have! I would highly recommend Cedar Rapids Toyota to any one interested in buying a Toyota vehicle! More

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