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Wil Jones
Wil Jones at North Penn Mazda

Wil Jones | Page 134

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,407 Reviews

Dealership Experience

10 yrs, 10 mos

Industry Experience

32 yrs, 6 mos

4.9

1,407 Reviews

Write a Review

1407 Reviews of Wil Jones

April 03, 2020

Dealership Rating
Employee Rating

Will has always been a great help making sure that the service techs look for any potential problems. I feel very confident that when I take my car off of the lot I should have no worries. More

by CSIEBERT215
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

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Apr 06, 2020

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

April 02, 2020

Dealership Rating
Employee Rating

Wonderful service, picked my car up in my driveway and delivered it back to my driveway! With the pandemic it’s a great service. Thanks More

by Michelle
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Caitlin Landis

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Apr 06, 2020

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service team! We will be sharing your feedback amongst our team.

March 31, 2020

Dealership Rating
Employee Rating

Overall, I've been happy. Yesterday,my check engine light was on. I was charged $145.00. All that was needed was a $2 piece More

by JDBLB
Recommend Dealer
No

Other Employees Tagged: Amanda Young, Caitlin Landis

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Apr 15, 2020

North Penn Mazda responded

Donna, Thank you for taking the time to share your experience with us. Catie spoke with you about the diagnostic at the counter when you came in and you authorized the technician to perform the work. I can understand your frustration with the price of the diagnostic on the CX5, however the technician had to follow a diagnostic procedure as per Mazda to determine the problem. The technician found that there was no communication with the PCM (Powertrain Control Module) when he brought the vehicle into the shop. There are numerous reasons as to why this could be such as a wiring issue, a module failure itself, damage caused by a rodent or in your case a fuse. The technician checked power to the module as well as the ground to the module. He also inspected the wiring to the module to ensure there was no damage. After he determined that the fuse had blown and he replaced the fuse, he needed to verify there were no possible shorts in the power circuits that caused the fuse to blow. I know that it seems like an easy fix, but had he not done all of the proper inspections and diagnostics he wouldn't have found that the fuse was blown and there may have been an underlying issue that wasn't found causing the concern to occur again once you left. Again, the technician took the time to ensure that your vehicle was fixed correctly and safe for you to drive. If you would like to discuss this any further please contact me at 267-956-1160. Amanda Young-Service Manager

March 12, 2020

Dealership Rating
Employee Rating

First rate service from respectful responsive and capable personnel in all departments I’ve dealt with so far. I highly recommend this dealership. Worth driving the extra distance. More

by JIM
Recommend Dealer
Yes

Other Employees Tagged: Brent Freid, Tim Sheehan

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Apr 01, 2020

North Penn Mazda responded

Thank you Jim for taking the time to share your experience with us. We look forward to seeing you at your next visit!

March 09, 2020

Dealership Rating
Employee Rating

Always a good experience when I take my car in for service or oil change. I am in and out in a jiffy. Place is always clean More

by Ljb2148
Recommend Dealer
Yes
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Apr 01, 2020

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

March 09, 2020

Dealership Rating
Employee Rating

The employees I dealt with were very nice and efficient. Even with construction the service department was easy to locate. It was a pleasant experience. More

by JKAYS77
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

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Apr 01, 2020

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and are glad to know that we have done our job with redirecting customers to our temporary location. We look forward to seeing you at your next visit.

March 04, 2020

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Employee Rating

very nice buying experience I will recommend this dealership to other people! The staff I worked with were fair and I felt as if answered my concerns. Tony has a very nice way More

by RCHIOFFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hamilton, Caitlin Landis , Brent Freid

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March 01, 2020

Dealership Rating
Employee Rating

Great service for a great car. Can’t wait to see the new and improved building under construction. I do all my car service at north penn More

by rtsbuzz
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Vinny Denardo, Caitlin Landis

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Apr 01, 2020

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team. We will be sharing your feedback amongst our team.

March 01, 2020

Dealership Rating
Employee Rating

The service department is always great. They provide fast and friendly service each time I’m there. They take very good car of me and my CX-5. More

by AFIELDER2
Recommend Dealer
Yes
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Apr 01, 2020

North Penn Mazda responded

Thank you Allison for sharing this feedback with us. Our goal is 100% customer satisfaction and it seems as over the years we have achieved that goal with you!

February 27, 2020

Dealership Rating
Employee Rating

Very quick service, comfortable waiting room and very friendly associates! I highly recommend North Penn to everyone. And a free car wash coupon was unexpected. Thank you so much! More

by Maureen
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Caitlin Landis

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Apr 01, 2020

North Penn Mazda responded

Thank you Maureen for taking the time to share your experience with us. We appreciate the feedback and look forward to seeing you at your next visit!

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