Wil Jones
Wil Jones at North Penn Mazda

Wil Jones | Page 15

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.9
1,499 Reviews

Dealership Experience

11 yrs, 2 mos

Industry Experience

32 yrs, 10 mos

4.9

1,499 Reviews

Write a Review

1499 Reviews of Wil Jones

February 06, 2026

Dealership Rating
Employee Rating

Catlin was great! Very professional, she’s always has a smile and treats everyone with great compassion More

by renegonzalez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

February 04, 2026

Dealership Rating
Employee Rating

I Appreciate the follow up I received from the Service Manager Amanda; she was great in trying remedy an initial miss understanding. More

by Mdelgiudice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Miller , Wil Jones

Feb 06, 2026

North Penn Mazda responded

Mdelgiudice1, Thank you for taking the time to speak with me today. I am glad we were able to remedy your daughters vehicle quickly and under warranty for you! If there is anything you need in the future, please don't hesitate to reach out to me directly! Amanda Young North Penn Mazda Service Manager

February 04, 2026

Dealership Rating
Employee Rating

Rob Bell is great to work with! He understands that I can't perform the entire "wish" list immediately and he helps me prioritize the service. I just returned a second time to compl More

by jgana2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bell , Jorge

February 02, 2026

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Employee Rating

Very professional and informative The whole staff was very polite and professional I like the video from the technician More

by MARYANN.LANG
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Feb 03, 2026

North Penn Mazda responded

Thank you so much, Maryann, for taking the time to leave such a great review! We truly appreciate your kind words about our team and their professionalism. We’re especially glad you enjoyed the technician video—it’s one of the ways we strive to keep our customers informed and confident every step of the way. We look forward to seeing you again and taking care of your vehicle in the future! 🚗

January 25, 2026

Dealership Rating
Employee Rating

As always an excellent experience! Friendly, nice, Efficient, Knowledgeable, courteous always recommend Mazda service and sales! More

by MTR18929
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 27, 2026

North Penn Mazda responded

Thank you for the continued support! We’re thrilled to hear that you consistently have an excellent experience with our team. Friendly, efficient, and knowledgeable service is exactly what we strive for, and your recommendation of our Mazda service and sales truly means a lot to us. We look forward to seeing you again! 🚗✨

January 25, 2026

Dealership Rating
Employee Rating

Everyone I dealt with were very polite and courteous from the shuttle drivers to the service advisors More

by daveanders594
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 27, 2026

North Penn Mazda responded

Thank you for the kind feedback! We’re happy to hear that everyone you interacted with—from our shuttle drivers to our service advisors—made your experience a positive one. Courtesy and professionalism are important to us at every step. We truly appreciate you choosing us and look forward to assisting you again!

January 24, 2026

Dealership Rating
Employee Rating

I scheduled a regular service and asked that the body shop take a look at a little scrape on the back of my car. When I picked up the car, I asked if they looked at the scrape and I was told that they wo More

by WALLPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Jan 27, 2026

North Penn Mazda responded

Hello Wallpa, Thank you for sharing your experience with us. We did reach out over the weekend to correct this issue. We apologize for the delayed time on getting the estimate over you and we appreciate you bringing this to our attention. If you would like to discuss this further, please feel free to reach out via email to mreyes@northpennvwmazda.com or phone number at (215) 822-1361 x1333. Marissa Reyes Collision Center Manager

January 23, 2026

Dealership Rating
Employee Rating

Always Excellent - love the customer waiting area - well set-up and appointed. Love this dealership! More

by SANDRAKHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 23, 2026

North Penn Mazda responded

Thank you for the kind words! We’re thrilled to hear you consistently have an excellent experience and that you enjoy our customer waiting area. We work hard to make it comfortable and welcoming, and your feedback truly means a lot to our team. We appreciate your support and look forward to seeing you again.

January 22, 2026

Dealership Rating
Employee Rating

A Pleasant experience with good communication Friendly staff and a seamless loaner car transition at both drop off and pickup More

by DAVIDMOTTERSHEAD67
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 23, 2026

North Penn Mazda responded

Thank you, David, for taking the time to share your experience! We’re glad to hear you had a pleasant visit and that our team provided good communication and a smooth loaner car transition at both drop-off and pickup. We truly appreciate your kind words and look forward to assisting you again in the future!

January 22, 2026

Dealership Rating
Employee Rating

Top notch care and service. All personally are pleasant, and the work is performed on time. More

by dvcnpvw
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 23, 2026

North Penn Mazda responded

Thank you for the great feedback! We’re happy to hear you received top-notch care and service, and that our team was pleasant and completed everything on time. We truly appreciate your support and look forward to seeing you again!

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