Will Pauls | Page 2

organized and helpful I have wanted a Crosstrek Hybrid for two years, ever since they became available but needed to wait until I could charge it with our off-grid power su I have wanted a Crosstrek Hybrid for two years, ever since they became available but needed to wait until I could charge it with our off-grid power supply in Vermont. I came in several times and emailed Mark before making the purchase and he didn't hide some negatives about the car, such as its lack of a spare tire and less storage space than the usual Crosstrek-I really appreciated knowing this. Because of the COVID situation I was not able to get a full briefing of the car but I can't blame him for that. Its a complicated machine and will take some time to understand. Mark has answered all my questions so far promptly (there will be more). Cityside Subaru has taken good care of me- this is the second car I'be bought through them and the third that they have serviced. More

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CitySide has my back Mark Ledano (Sales) is a wise, steady hand, always responsive to our concerns, always ensuring they are addressed well. Matt Lynch (Service) has been Mark Ledano (Sales) is a wise, steady hand, always responsive to our concerns, always ensuring they are addressed well. Matt Lynch (Service) has been exemplary in supporting us while sorting out a difficult to diagnose problem with our earlier Subaru, always patient, always making us feel that CitySide will set things right, and always doing so. We are especially grateful for this combination of sales and service support. More

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Brand new Ascent Crystal our deal are was really great to work with. She help us pick out the right car and helped us get where we wanted to be in price Crystal our deal are was really great to work with. She help us pick out the right car and helped us get where we wanted to be in price More

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Exceptional Customer Service We began using City Subaru when we moved from Texas 3 yrs ago. We have had a wonderful experience and would recommend every aspect of this dealership. We began using City Subaru when we moved from Texas 3 yrs ago. We have had a wonderful experience and would recommend every aspect of this dealership. The Service Dept is one of the best we have dealt with.-from the Express Oil Change to full service. Crystal Campbell helped us buy a new 2019 Forester-our fourth. I can't imagine driving any car but a Subaru.. The process took at least 6 months while we were trying out the 2019 Forester and finishing a lease on a Lexus. Crystal is not only fun to be with but very knowledgeable about Subaru. Buying a car can be stressful but Crystal and Tom D"Allessandro made the process so easy and enjoyable. Will Pauls always has good advice about caring for my car. Subaru's reputation plus exceptional Customer Service is the reason to start and stay with Cityside Subaru More

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Excellent throught, from sales to service I have purchased 4 Subaru vehicles. Three have been from Cityside Subaru, and 2 of those as a result of working with Mark Lidano, sales associate. M I have purchased 4 Subaru vehicles. Three have been from Cityside Subaru, and 2 of those as a result of working with Mark Lidano, sales associate. Mark has provided top-notch services--listening carefully knowledgeable, thoughtful and kind. The service has always been top-notch; they maintain and repair my vehicles on time and well. More

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Staff is always very friendly and knowledgable I bought my car here in 2012, and have always taken it there for service. The staff has always been friendly and professional. Time estimates for serv I bought my car here in 2012, and have always taken it there for service. The staff has always been friendly and professional. Time estimates for service are always right on. When needed, I can always get a loaner, or a shuttle ride. Any service is always explained clearly, and if there is a problem, it is taken care of ASAP. More

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Best service - Karen Vieira This is my first Subaru - I have the 2018 Crosstrek and I love it - I've only been to service a few times but every time I have been there I have fel This is my first Subaru - I have the 2018 Crosstrek and I love it - I've only been to service a few times but every time I have been there I have felt well taken care of; wanted as a customer and think Karen is the best - fantastic at her job and very professional. More

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5th Subaru from this dealer - enough said? My family has purchased 4 Subaru's from CitySide in the past. Always excellent sales, service, and of course Subaru products. Now it was my turn. A My family has purchased 4 Subaru's from CitySide in the past. Always excellent sales, service, and of course Subaru products. Now it was my turn. And my experience was wonderful. Mark guided me through the vehicle choices, and even encouraged me to wait for the 2019 Foresters to arrive when I had expected to buy a more expensive Outback. When the new Forester did arrive, I loved it. Sales negotiations and finance with John Melvin were totally open and transparent. Delivery and service to date have been perfect. Will Pauls deals with complex service scheduling with ease and grace. What's not to love? More

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Beyond Expectations Rob is the role model for what a sales person should aspire to be- knowledgable, articulate and empathetic. It was a pleasure working with him. Rob is the role model for what a sales person should aspire to be- knowledgable, articulate and empathetic. It was a pleasure working with him. More

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Damaged on Premise - Bad Start New Outback Jan 2018. Generally positive experience. Until my radio died at 159 miles. During the 3 days in the SC the passenger side door got ding New Outback Jan 2018. Generally positive experience. Until my radio died at 159 miles. During the 3 days in the SC the passenger side door got dinged. I pointed it out to a service person and he actually said 'it is just a parking lot'. So I use my cars pretty hard and am not one to fret about wear and tear but this comment, when referring to a car that I had owned less than a week, really got under my skin. You guys really need to take extra precautions when handling a brand new vehicle. NOT impressed. BTW Purchase experience was the typical low pressure Subaru thing (this my 3rd). They do sell you several packages when you're closing out the purchase. Just be clear. More

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