William Butler | Page 7

Saw an awesome deal on their website, reached out and scheduled a test drive. They sent me the wrong car information to test drive, so I checked in again to see if it was actually available. They said it scheduled a test drive. They sent me the wrong car information to test drive, so I checked in again to see if it was actually available. They said it was available, so I confirmed my time to test drive. I checked in the morning to ensure it was available bc I was driving 2.5 hrs to pick it up, and they said it was. I get there, and I’m assigned to work with William. He informs me that the car has been sold (unsure if it was ever there to begin with). He said he will give me an “unheard of” deal (🙄), so shows me a model that’s not nearly as nice, but he offered it about $6k off. We agreed to a price, so I agreed to test drive it. We get back, and I told him I would purchase it for that price. He brings the paperwork back, and it is $1k more. He said that’s what we agreed on. He finally admits that’s not wha the agreed on, but he says that’s the max discount his boss would do. It’s still a good deal, so I agree to then find out it was for a lease. He said there was no max miles to the lease, as I have a long commute to work. I continuously tell him and his manager that I do not want a lease, but they keep going on. Despite what I was told, there was a 12k mile max, which would make me unable to drive to work within a year without a fine (as he was aware). Then they said I could either do the lease or pay $2k more than the original price. I questioned them on that math, bc the other “original” price given before the discount was much less. They lost an over $31k sale, and no matter what deal they offer me, they will never see a dollar from me. More

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Will was awesome and very patient. Great preparation and service. Kid-friendly atmosphere as well. Great preparation and service. Kid-friendly atmosphere as well. More

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Mr Will Butler was so outgoing patient helpful superior customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me an customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me and my dad greatly appreciate you and your team Love from the Redd Family More

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Excellent service. Met all my expectations of car buying experience. Will recommend to all my friends Met all my expectations of car buying experience. Will recommend to all my friends More

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William was great. The paperwork and appraisal processes take too long. I’ve been in the dealership for 2.5 hours for a car I knew I wanted and a trade in that is clean The paperwork and appraisal processes take too long. I’ve been in the dealership for 2.5 hours for a car I knew I wanted and a trade in that is clean. All that said, the folks that work here are super nice and they gave me a great deal! Just work on the paperwork time and it would be 5 stars! More

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We had a positive experience at Heritage Toyota. Thanks Will for your help with our purchase! Thanks Will for your help with our purchase! More

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Patient. Well-informed about car. Helpful. We will be coming back here when we need to buy our next car! Well-informed about car. Helpful. We will be coming back here when we need to buy our next car! More

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Im very happy. The service is nice. Great peeople to deal with here. I highly recommend. The service is nice. Great peeople to deal with here. I highly recommend. More

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Very patient and kind, very helpful and considerate of our options , energetic, and very informative our options , energetic, and very informative More

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Everything was great, awesome vibe and people! ! Definitely will come back great deals and prices ! Definitely will come back great deals and prices More

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