William Middleton | Page 3

Reliable and friendly Service Department has been consistently excellent. Bill always lets me know what does and doesn’t need to be done and I never have a feeling of being Service Department has been consistently excellent. Bill always lets me know what does and doesn’t need to be done and I never have a feeling of being taken advantage of. Would highly recommend the Subaru Service Dept. More

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Great service The service has been great over the 4 years that I have had my car. They are straightforward in telling you what you need and have done a great job The service has been great over the 4 years that I have had my car. They are straightforward in telling you what you need and have done a great job each time. The service reps are vet professional. More

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Warranty work plus Small oil drip covered under warranty without hassle. Required some time and disassembly to replace just this seal; but problem was clearly explained Small oil drip covered under warranty without hassle. Required some time and disassembly to replace just this seal; but problem was clearly explained and loaner car offered. More

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AC repair I booked my service time on line which is very easy. Since I was leaving the Forester for the day, checking in was easy too. Heritage called at 3 PM t I booked my service time on line which is very easy. Since I was leaving the Forester for the day, checking in was easy too. Heritage called at 3 PM to say that the AC was repaired. I was extremely pleased with the entire process. Heritage even sent me an email to make sure everything was Okay. More

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There is no other place I would look to for anything "Subie" I've been buying, servicing and now leasing my family's Subarus at Heritage since 1995. As far as I'm concerned there is no other place I would look t I've been buying, servicing and now leasing my family's Subarus at Heritage since 1995. As far as I'm concerned there is no other place I would look to for anything "Subie". Just leased another vehicle from this dealer That makes 8 including my son's and daughter-in-law's. Santos M. and Josh J. almost make getting the process (and the forms and the forms and the forms) of getting a car pleasant! (March 2019) And I shouldn't forget to mention the follow-up we get from Ariella B. who answers our questions and makes sure we know how to get the most out of our Subarus. And as far as service is concerned, I have had only great experiences with service advisors like the late J. Schrader and followed by Bill Middleton. Only straight answers, simply put and competently performed by great techs like Frank H. So, where do you think I will be come February 2020 when the lease on my '17 Forester is up? More

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Bill Middleton delivers on great customer service When I pulled into the dealership in the late Friday afternoon, I was expecting to be able to get an Express Service Oil Change based on the hours lis When I pulled into the dealership in the late Friday afternoon, I was expecting to be able to get an Express Service Oil Change based on the hours listed on the website - only to learn that Express Service is usually only available until approximately 3PM. Bill explained the hours and I offered to come back another day but he went above and beyond by having the car serviced. When I mentioned the brake pedal felt a little bit soft, Bill made sure to have one of the Senior Technicians perform the multi-point inspection which made me feel confident in the results. The brakes can wait for the next visit. Bill Middleton is the reason I will continue to use the dealer for maintenance work! Fabulous job, Bill! More

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The best I believe in taking my car to where my car was purchased. Why! Because although expensive my car is well taken of for maintenance. If there is a prob I believe in taking my car to where my car was purchased. Why! Because although expensive my car is well taken of for maintenance. If there is a problem it is discovered and handled right away. More

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Service Experience Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service needs. The work on my vehicle was promptly completed and done correctly. Overall, I had a pleasant experience with this dealership. More

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Mary Clayton I am very happy to continue to use HertigateSubaru for my cat services.The service is great from the time of appointment to the wait time. I am very happy to continue to use HertigateSubaru for my cat services.The service is great from the time of appointment to the wait time. More

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Exceptional Customer Service (Mr. Bill Middleton) Just a note of appreciation for the excellent customer service Mr. Bill Middleton (Service Department Advisor) has provided each time my wife or I bro Just a note of appreciation for the excellent customer service Mr. Bill Middleton (Service Department Advisor) has provided each time my wife or I brought our 2017 Outback in for routine scheduled maintenance. We're both very appreciative of the time he's taken understanding and answering any questions we have and his helpfulness when we call in to schedule an appointment. We're also grateful for his recommendations on which services would be most appropriate (or not) based on our mileage & driving. As we begin looking for another Subaru (Forester), the exceptional service Mr. Middleton and Heritage's Service Department have provided are a significant influence in our preference for this dealership. This is my first/only online review (my wife may have done the online surveys), so I'd like also mention the outstanding pre- & post-sales support provided by Mr. Sanjay Fitzgerald. More

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