William Pannier | Page 6

Ferman has terrible communication. It is completely on the client to guess what is happening to their vehicle and follow up on it. They also cannot provide timetables for when you wil It is completely on the client to guess what is happening to their vehicle and follow up on it. They also cannot provide timetables for when you will get your car back from either the collision center or the service center. More

by JuliaP Verified Customer Verified Customer

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The service department was very accommodating to get us in right away after my daughter was stranded. in right away after my daughter was stranded. More

by imarcuss2 Verified Customer Verified Customer

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They came and picked up my Ford Maverick serviced it and returned it shiny as new! returned it shiny as new! More

by Aauntallan3 Verified Customer Verified Customer

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Outstanding customer service at an exceptional price. No high pressure sales. Honest staff. Service advisors tell you like it is. I appreciate their honesty. I recommend this service department for your No high pressure sales. Honest staff. Service advisors tell you like it is. I appreciate their honesty. I recommend this service department for your routine maintenance and service needs. More

by safetyinthesea@yahoo.com Verified Customer Verified Customer

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They do good work. They do good work. They do good work. They do good work. They do good work. They do good work. They do good work. More

by brunokorschek Verified Customer Verified Customer

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I brought my vehicle in for some recalls. Advised them my issues with vehicle and was told that's possibly due to the recalls needed. I had to make an appointment out almost 4 weeks in advanc Advised them my issues with vehicle and was told that's possibly due to the recalls needed. I had to make an appointment out almost 4 weeks in advance since apperiently it was that busy. I brought the vehicle in on a Monday. A week later next Monday Stephen tells me over phone that vehicle has other issues and cannot do recall until other things are fixed. I advised him to please do the recall and I will handle the other things. He implied on telling me that he wouldn't be able to align my wheel and he cannot let me leave like this. Also stating for the recall he would still need to order the parts and wait for them which would take days. Initially I am already a month into this. Almost 4 weeks waiting for apt. (Parts could've been ordered then) Then my vehicle sat in service for 7 days and hasn't been touched or Parts ordered. I told him to order the parts I will wait. He then tells me he needs a managers approval before he can do it. After not getting anywhere with him I asked to speak to manager who told me he will call me back first thing in the morning and never did. I called in around noon and couldn't get ahold of him. Left him messages nothing. Come to next business day I get a text from Stephen that my vehicle is done. It's crazy how all of a sudden the parts came in (no need for ordering now) and how the manager couldn't even call me back like he said or answer my calls but apparently needed an approval first. I am very disappointed with how I was treated. I will go to another ford dealership next time. I will tell everybody about my horrible experience More

by Jaso Verified Customer Verified Customer

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The best in the business especially Mr William P he is kind considerate informative the best service advisor I ever had kind considerate informative the best service advisor I ever had More

by Bill1289$ Verified Customer Verified Customer

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Cameron at Ferman was very helpful when my car failed and I had it towed to the dealership without an appointment. They took my car in without any hesitation. It didn't take long for them to find out what I had it towed to the dealership without an appointment. They took my car in without any hesitation. It didn't take long for them to find out what was wrong and got it fixed in time for me to leave for Maine on Saturday, May 6th, and it had been towed there on May 1st. Everyone I had contact with were friendly and professional. More

by rrlbml Verified Customer Verified Customer

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William stepped up to resolve an issue with schedule and service. Great job William. Mr Davis service. Great job William. Mr Davis More

by ldavis314 Verified Customer Verified Customer

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Very prompt and very professional and did what they said they would do. Have a great day. they would do. Have a great day. More

by john_frenking26 Verified Customer Verified Customer

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