William Paolella

Bill and Anthony are amazing and easy to work with, they go over everything and get me in and out. go over everything and get me in and out. More

by Macadon44 Verified Customer Verified Customer

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Bill was extremely helpful and very friendly. He looks after his customers and is always available. He looks after his customers and is always available. More

by DSNITZER Verified Customer Verified Customer

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Bill my agent was very helpful in answering any questions I brought up, the gentleman who did my warranty was also very helpful I brought up, the gentleman who did my warranty was also very helpful More

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On August 8, 2025, Sale Representative Bill Paolella Provided Outstanding Customer Service for Assisting Us in Buying a Car. He was Very Understanding of what Our Needs were, Offered various Products A Provided Outstanding Customer Service for Assisting Us in Buying a Car. He was Very Understanding of what Our Needs were, Offered various Products Available on Offer, that would best suit our needs. He is Very Knowledgeable and Trustworthy to Represent the Auto Industry. Bill Paolella is a Dedicated Representative for Tim Lally, and is Appreciated. More

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thanks everybody was professional and very nice. finance dept was also excellent thanks again dan newland finance dept was also excellent thanks again dan newland More

by D300N Verified Customer Verified Customer

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Wonderful experience! Very professional and caring staff. Above and beyond expectations on service. Would buy another vehicle here. Very professional and caring staff. Above and beyond expectations on service. Would buy another vehicle here. More

by BBERVISH Verified Customer Verified Customer

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Bill was awesome! He was to get me out of of a senseless deal and into a car and loan that works for me. And its a great car!! I would recommend Bill to anyone seeking He was to get me out of of a senseless deal and into a car and loan that works for me. And its a great car!! I would recommend Bill to anyone seeking a fare and honest salesman! More

by VANCEJN Verified Customer Verified Customer

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The buying process was extremely smooth. William Paolella and his team will work with you to get a deal done. I’m very happy with my experience at Tim Lally and my new ride. William Paolella and his team will work with you to get a deal done. I’m very happy with my experience at Tim Lally and my new ride. More

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I had a very disappointing experience with this dealership. We came to a verbal agreement on a final price, but when it came time to sign the paperwork, they had quietly added extra fees and costs dealership. We came to a verbal agreement on a final price, but when it came time to sign the paperwork, they had quietly added extra fees and costs that were never discussed. Unfortunately we did not notice these changes until applying for a new loan and interest rate. It felt very shady and dishonest. When I questioned it, they were evasive and unhelpful. Acting as though this was our agreement. This kind of bait-and-switch tactic is exactly why people dread the car-buying process. The whole process and countless ours we were there the salesman promised numbers and rates that were not even reachable, according to their finance person. I would strongly caution anyone considering doing business here—make sure everything is in writing upfront, and double-check the final numbers before signing anything. In our case we are the ones now at a loss with them not taking any responsibility. I do not recommend this dealership. More

by MADOLYN.KIPP Verified Customer Verified Customer

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They were extremely patient with me and gave me all the time to make up mind. When I became non-committal Mr. Paoella did not immediately go get the sales manager to activate the hard sell-which is common time to make up mind. When I became non-committal Mr. Paoella did not immediately go get the sales manager to activate the hard sell-which is common in the AutoMall age. They did not constantly blow up my phone with the corporate auto reply.m The finance staff took their and went through multiple banks to make sure I was getting the lowest rate possible. Buying from Tim Lally is like buying cars 30 years ago before the concept of the AutoMall was established. Tim Lally is more concerned with the customer getting wants and can afford and not what is best for the dealership. Start with Tim Lally and save yourself the headache from buying from a chain. The chain only does your CELL PHONE NUMBER, Tim Lally does your NAME! More

by gregsoper Verified Customer Verified Customer

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