"New vs. Used Vehicle Purchase Experience"
We purchase a new 2016 Cruze LT in Aug '16 from Sam Opara & the experience was excellent. He was knowledgeable, polite, & professional. Base on our experience with him, we decided to purchase a used 2015 Equinox LT from Casey Chevrolet in early Feb '17. Totally different experience between these 2 sides of the house.
We were met by Edward Ricks Jr, who explained to us that the vehicle we came to see was actually at one of Casey Chevrolet's sister locations just down the street. He provided us transportation to that location so we could complete the test-drive. Edward was quite helpful & pleasant to deal with that day. Satisfied with the vehicle, we procured a pre-approved loan through our own financial institution within 3 days & notified Edward a day in advance that we would be up there to complete the purchase. Edward notified us that he could not be there & provided us with Maada Keili as a POC.
What we learned after the fact was that Edward communicated poorly with Maada just before closing time that day (5 hours after our call), which led to the next series of events.
Upon arrival the next day (Thursday evening at 6PM) to complete the vehicle purchase, we found that the vehicle was not detailed (as is the standard), had under 1/4 tank of gas, only 1 key, & no floor mats. After 3 hours, we finally completed all the paperwork & left with our new Equinox.
There were several other concerns during the 3-hour transaction to include a sudden price increase of $500, which we call B.S. on & had removed as well as high-pressure tactics to sell their own financing, & harassing phone calls after the transaction.
We received 4 calls/messages from Edward the following Monday asserting in a menacing way that we needed to deliver a payment check ASAP. After contacting our financial institution, we received the FedEx tracking e-mail showing proof of delivery at 9AM that morning. Edward should have verified his information before inferring through various voice mails that we intended to stiff him.
To top it off, a couple of documents were missed during the purchase process, so Edward had the audacity to contact us around 5PM on Valentine's Day & insist we come up to the dealership right ten to sign these docs. This was not our oversight; therefore, we informed him we would get up that the following weekend when it was convenient for us. He then called us back AGAIN 10 minutes later insisting we meet him somewhere to sign these docs. This was the last straw.
I wrote up a scathing 3-page document of my own documenting the entire experience, & after signing the remaining docs that Saturday, had a talk with the Used Car Sales Manager, William Rodgers, & our REAL salesman, Keili Maada. They both redeemed themselves through apologies as well as providing floor mats on the spot & a voucher to get a free spare key made on-the-spot. Kudos to Sam, Maada, & William for their efforts. Edward, on the other hand almost single-handedly cost that sale, future sales from me, & any hopes of a recommendation to shop at Casey.
A word for the wise...be prepared & stand your ground against any hardball tactics. If something does not feel right...walk away. Do thorough research & know exactly which vehicle you plan to buy including the VIN number. Know the actual price advertised in case anything fishy occurs while completing paperwork. Contact your insurance agent with the VIN of the vehicle you plan to purchase to had it added so you can bring proof of insurance (this will save you another headache). If at all possible, get a pre-approved loan through your own financial institution. And finally, if purchasing a used vehicle here, AVOID EDWARD.
"Jeff has got to be the best !!!!"
- MARK SCHILLING
I have been taking my cars and trucks (15 of them) to Jeff ever since he started working there.... Every time is hassle and worry free !!! They are done when promised and ready to roll !!!! I trust him so much - I buy all my cars and I only let my Family buy cars from Casey's !!!!
Jeff takes care of them all !!!!
Highly recommend to everyone . . .
"No Customer Service Skills"
- Stranded In Newport News
My car was worked on and now its not starting ?? Stranded with 4 kids in 100 degree weather with no customer service in sight FRUSTRATED!
Other Employees Tagged:
"Disrespect & Wrong doings"
In June of 2015 we bought a 2014 Ford Explorer Limited from Casey. Upon arriving home we started to get pulsating from warped rotors. We has to replace the wiper blades within 2 weeks of ownership. Then 1 month into ownership the 3rd row leather seats exploded apart due to the stitching vanishing.
I've contacted Mr.Rogers the used car Mgr numerous times via phone & email. I was told to have Ford dealer inspect the seats. I also was told to get an estimate for the key lock code pad on the door today never supplied the code for.
I was then told to take it to an upholstery shop that the mentioned Ford dealer used so I did that.
I've supplied estimates for repairs and to this day all I've received is run arounds and disrespect. Oh wait I did receive documentation stating legal actions if I didn't abide with their demands of returning my trades title. Woops did I forget to mention they sold the Jeep already without the title? There's much more to this but I think this review says enough. Mr.Rogers are you starting to respect & listen now?