William Virella

I recently traded in my SUV for a vehicle with a third row and had been test-driving several options before visiting the Dodge dealership. When I arrived, I was greeted by Will, who was friendly and profe row and had been test-driving several options before visiting the Dodge dealership. When I arrived, I was greeted by Will, who was friendly and professional. I initially found a used Dodge Durango on the lot that I really liked, but I was unable to test drive it that day because I needed to return home to my children. Will followed up afterward and maintained communication without being pushy, which I appreciated. When I returned a few days later, the Durango I had originally been interested in had already been sold. I had done extensive research beforehand and knew exactly what I was looking for: a Durango with second-row bucket seats, 4rd row a specific color, and within a certain price range. I test drove another Durango on the lot with higher mileage, and Will was able to locate a vehicle that better matched my preferences at another dealership. The process was very smooth. Because I was leaving for a cruise the following day, most of the negotiation was handled via text message in advance. The process was easy considering the back and forth on pricing, and Will personally arranged to bring the vehicle to the dealership so it would be available for pickup that evening. When I arrived to complete the purchase, the process felt somewhat rushed as the dealership was nearing closing time. I did not have the opportunity to fully drive the vehicle until the paperwork process had already begun. While I understood the time constraints, I would have preferred to spend a bit more time evaluating the vehicle beforehand, as the seating position felt somewhat different from the Durango I had previously test driven. I have figured it out since purchasing. The finance portion of the transaction was excellent. The finance manager, was thorough, professional, and clear in explaining the documents. The paperwork process was efficient and straightforward, and at that point I was very happy with my purchase. However, when I was provided the keys to the vehicle, I was surprised to learn that only one key fob was included. This had not been disclosed earlier in the process. I expressed my concern, as this is information that would have been helpful to know ahead of time. Another staff member explained that some used vehicles are sold with only one key and that this policy is noted on the dealership’s website. It was an heated discussion and I did end up in tears. After discussing the situation, we agreed that the dealership would assist in providing an additional key fob. After returning from my cruise I contacted Will to ask about picking up the second key. At that time, I was informed that I would need to pay for it. When my husband followed up for clarification, we were told there was a negative review associated with the purchase and that it would need to be removed before the additional key fob would be provided. The issue, however, was that I had not written any review and was out of town. After requesting to see the review in question, it became clear that it was unrelated to my purchase and was connected to a different customer review involving a Dodge Ram. The manager later contacted me and apologized for the confusion, explaining that it had been a misunderstanding due to coincidental timing. That said, the idea of withholding a previously agreed-upon resolution while asking a customer to remove a review raises concerns. Using a product or service as leverage to have someone take down an honest review is not a practice that reflects well on customer service or transparency. While I am pleased with the vehicle itself and appreciated several aspects of the buying experience, the situation surrounding the key fob and the confusion over the review could have been handled with clearer communication and greater professionalism. I hope the dealership takes this feedback constructively and works to improve transparency and customer experience moving forward. More

by DarleneL Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ My husband and I recently purchased a used 2019 Toyota Tacoma from Ferman Chrysler Jeep Dodge Ram of Newport Richey, and we honestly could not be happier with the entire experience. From start 2019 Toyota Tacoma from Ferman Chrysler Jeep Dodge Ram of Newport Richey, and we honestly could not be happier with the entire experience. From start to finish, the team went above and beyond to make the process smooth, comfortable, and completely stress-free. Our sales manager, John Hurley, along with Will V. from the sales team, treated us with genuine kindness and respect. They were patient, knowledgeable, and never made us feel pressured at any point. They made sure we had all the information we needed and took the time to answer every question we had. Scott Poth in finance was also fantastic. He carefully explained every document we needed to sign in clear detail so we fully understood everything. The entire team was extremely transparent and honest throughout the process, which we really appreciated. The dealership itself was clean, comfortable, and welcoming. While we waited, they even offered us drinks, which was a very thoughtful touch. They provided the vehicle history for the Tacoma, were upfront about all fees, and there were absolutely no surprises or hidden charges when it came time for the final paperwork. They also made sure we were able to take the truck for a proper test drive and handled all the necessary paperwork so we could drive it off the lot legally and with confidence the same day. What really stood out to us was how much they truly went to bat for us to get the best possible rate. It felt like they were genuinely looking out for our best interests rather than just trying to make a sale. If you're looking for a dealership that is honest, transparent, professional, and truly cares about their customers, I highly recommend Ferman Chrysler Jeep Dodge Ram of Newport Richey. Thank you to John Hurley, Scott Poth, Will V., and the entire team for making this such a positive experience. We absolutely love our Tacoma! More

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Thank you Thank you Will and Scott for so much that you did for daughter and myself. God surely had a plan for us to not only stop in and look but ended up buying a new Willys Jeep. Will your exceptional k did for daughter and myself. God surely had a plan for us to not only stop in and look but ended up buying a new Willys Jeep. Will your exceptional kindness. helping me walk around since my balance isn’t good since my stroke.to lean on your arm. Your knowledge of so much and gentle way of explaining everything to us there is so much you went above and beyond to help us drive out in our new vehicle. we’re so happy and if ever i meet someone looking for a car, definitely sending them to you and your dealership. I keep singing “Thank you Jesus” for truly we were Blessed. Anita Ruland More

by titsalouise2 Verified Customer Verified Customer

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Everyone was extremely helpful and friendly. We were in a jam, our old car needed a lot of work and they helped us to get a new one. We were in a jam, our old car needed a lot of work and they helped us to get a new one. More

by Robertstina210 Verified Customer Verified Customer

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I had recently purchased a 2022 Ram 2500 from Lakeland CJDR, what a mistake. I was seeking help to get away from it and began to feel I had no options. One morning I got a call from Will Virella at NPR CJ CJDR, what a mistake. I was seeking help to get away from it and began to feel I had no options. One morning I got a call from Will Virella at NPR CJDR and everything changed instantly. Will asked me about everything that has happened and what could he do to help. In the matter of an hour and a half of calling me, I was at his dealer looking at my new truck. I was welcomed with the most polite service and I couldn't have felt anymore comfortable. Something I have yet to experience @ dealerships prior to NPR. Once it was time for paperwork, Scott Poth took over and he was absolutely awesome. Scott took his valuable time to walk me through every detail, and took his time to ask me about my previous situations I was in. This gentleman really cares about the customer and that is huge in my eyes coming from a business owner. Scott and Will are 2 stand up gentleman and they have gained a forever customer. I will happily be back and send them anyone I can. Not having good luck at your dealer? Go see Will and Scott! More

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They were amazing! We were in and out of there fast! They were so nice! We were in and out of there fast! They were so nice! More

by Emma1 Verified Customer Verified Customer

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First phone call that I received from Will, put my mind at ease that I have chosen the right dealership to purchase my new/used car from. Will and Scott are very kind, patient and understanding. There was at ease that I have chosen the right dealership to purchase my new/used car from. Will and Scott are very kind, patient and understanding. There was never any pressure, just honesty, efficiency, great communication, patience and understanding. Made the process stress free. I am very humbled and grateful for the both of them. My heart is full of joy! If I didn’t say enough, I would like to say it again, again and again. I am truly great full to have met two beautiful souls. By the way, first guy I met at the entrance, I never knew his name, please tell him thank you, for being so warm and welcoming when I arrived. I appreciate you as well. Sincerely, Dorenda Lambert More

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This is my 7th vehicle from this dealership. Will worked with me remotely to complete most of the process before I even got there. Great people and experience! Will worked with me remotely to complete most of the process before I even got there. Great people and experience! More

by JoeYetto Verified Customer Verified Customer

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The sales experience with Will Verella was excellent. We viewed several vehicles and found the one that fit best. We test drive and walked through all the features. Great experience. The price stuck to t We viewed several vehicles and found the one that fit best. We test drive and walked through all the features. Great experience. The price stuck to the online advertised price and we concluded a deal I am happy with. Love my truck! More

by mrlynch_psu Verified Customer Verified Customer

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Great experience overall. Will was fantastic, so was Scott, and Jay. Will went above and beyond considering my situation. Will was fantastic, so was Scott, and Jay. Will went above and beyond considering my situation. More

by codywilliamson93 Verified Customer Verified Customer

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