Wilmer Rodriguez | Page 2

Best BMW dealership I've ever done business with. Very responsive and always reachable. Thank you! Very responsive and always reachable. Thank you! More

by European Verified Customer Verified Customer

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Wow. .....from start to finish the entire process was wonderful. I love my new car and couldn't have asked for a better Sales Agent than Justice Mogano. .....from start to finish the entire process was wonderful. I love my new car and couldn't have asked for a better Sales Agent than Justice Mogano. More

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Robert Madden was exceptional. He took the time to show me the cars and features and explained everything clearly. His demeanor was a good balance of being extremely knowledgeable He took the time to show me the cars and features and explained everything clearly. His demeanor was a good balance of being extremely knowledgeable and showing me everything I needed to know about the cars without being pushy or too overbearing (which I have seen at other dealerships). Everyone there is extremely professional and friendly. Wilmer Rodriguez took the time to come out and introduce himself to me. Nick was extremely professional and friendly. Overall Robert and his team worked together to really make this experience positive. I would highly recommend BMW of West Chester highly. More

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This dealership is clean, bright, and, breautifully designed. I appreciate the work spaces, offering of the Wi-Fi, and the welcomed snacks and assortment of coffe, juice, and water. designed. I appreciate the work spaces, offering of the Wi-Fi, and the welcomed snacks and assortment of coffe, juice, and water. More

by Adrienneh1 Verified Customer Verified Customer

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We had a truly fantastic experience at BMW of West Chester purchasing our Certified Pre-Owned X5! Our Client Advisor Justice Mogano was excellent. He was very knowledgeable on the vehicle and its feat Chester purchasing our Certified Pre-Owned X5! Our Client Advisor Justice Mogano was excellent. He was very knowledgeable on the vehicle and its features. Justice went over all of the vehicles history, what the dealership had done to make the vehicle meet their stringent Certified guidelines and answered all of our questions. He went over all our financing options and helped us selected the one that worked best for us, all with no pressure. Wilmer Rodriguez , the Pre-Owned Manager, introduced himself to us and went over the history of the car and answered any question we had as well. We have shopped at a lot of BMW locations and not one of them could compare to the level of professionalism and knowledge that we received from Justice and Wilmer at BMW of West Chester. More

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Scott was amazing from start to finish, very professional, communicated with me throughout the process and was very knowledgeable of BMW. The staff at the dealership was also very helpful throug professional, communicated with me throughout the process and was very knowledgeable of BMW. The staff at the dealership was also very helpful throughout the process and made it an enjoyable experience. More

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Unfortunately, I my opinion, experiences on both sales and service sides, have taken a downward turn since the sale to Piazza group. I only came back because of Ralph Nofsinger who has consistently provid and service sides, have taken a downward turn since the sale to Piazza group. I only came back because of Ralph Nofsinger who has consistently provided excellent personal service. Purchase paperwork process did not appear organized and was not executed well. More

by funarishopping999 Verified Customer Verified Customer

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I have purchased my second vehicle from this dealer, and just like the first time I have experienced nothing but the best customer service. It is truly a wonderful place to buy a vehicle. just like the first time I have experienced nothing but the best customer service. It is truly a wonderful place to buy a vehicle. More

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Service was outstanding but loaner vehicles are only available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. More

by mkerins81 Verified Customer Verified Customer

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Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a brand new X6 M with the executive package. Metallic black with navy blue and cream interior. I absolutely love it. Thanks again BMW of Westchester. More

by timbersedma Verified Customer Verified Customer

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