Wyatt Gomes | Page 2

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

Mccord's Vancouver Toyota responded

Keeping customers informed every step of the way is core to how our service team operates. Knowing you felt kept up-to-date and supported by our team’s professionalism during your RAV4 service means a lot.

Mccord's Vancouver Toyota responded

Knowing our timely updates and dependable scheduling met your expectations means a great deal to our service department. Our team is pleased we could complete the repair on your Toyota Corolla as promised and keep you informed throughout the process. It’s rewarding to know you found the repair both high quality and affordably priced.

Mccord's Vancouver Toyota responded

Thank you for trusting our team with the service on your Toyota Venza for so many years. Hearing that our work and support continue to exceed your expectations means a lot to us.

Mccord's Vancouver Toyota responded

Knowing you found our service efficient and felt informed throughout the maintenance on your Camry Hybrid means a lot to us. We’re glad we could go the extra mile for you.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry that your experience with our service department left you feeling frustrated and, more importantly, that you left with concerns about the recommendations provided. I understand that receiving a tire recommendation and then being told by another shop that the tires were fine can understandably cause you to question the recommendation. Tire condition can be evaluated differently depending on measurements, wear patterns, alignment, and other factors, so I would appreciate the opportunity to review the inspection performed on your vehicle and the measurements documented by our technician. I’m also sorry for the extended wait time for the recall repair. We understand that several hours can be frustrating, particularly when the repair itself may appear relatively simple. I would appreciate the opportunity to speak with you directly and review your visit with you. Please feel free to contact me at 360-360-4758. Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with our service department did not meet your expectations. We strive to provide knowledgeable, professional, and transparent service, so I’m concerned to hear that you felt you were being overcharged. I would appreciate the opportunity to speak with you directly and better understand what occurred during your visit. Please feel free to contact me at 360-360-4758 so I can review your concerns and see how we can address them. Thank you again for bringing this to our attention. Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback! We’re glad to hear that we were able to help resolve your concerns and that you felt we were prompt and followed through with the issues. We would love to know what we could have done differently to earn those additional two stars. Your feedback is important to us and helps us continue to improve the customer experience. Please feel free to give me a call at 360-360-4758. I’d be happy to hear more about your experience. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry for the frustration you experienced with the timing and communication during your recent service visit. I understand how disappointing it must have been to plan around the 2–3 hour estimate you were given, only to later be told the vehicle would not be ready until 4:00 PM, and then receive the call that it was ready shortly after you had arranged another ride home. Our Service Department is often operating at full capacity, and service times can change based on technician availability, the work being performed, and the needs of other vehicles in the shop. That said, we understand the importance of keeping customers informed when circumstances change so they can make appropriate arrangements. We understand that this added to the frustration of the situation. I appreciate you bringing these concerns to our attention, especially since you have experienced frustrations during previous visits. I will share your feedback with our Service Department and management team so we can review the scheduling and communication process. If you would like to discuss your experience with me directly, please contact me at 360-360-4758. I would appreciate the opportunity to speak with you. Lori Bonner Customer Relations Manager

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.