Wyatt Gomes | Page 3

Trying to upsell on services and giving me a thousands of dollars of maintenance items at 30k miles. If I had to spend so.much on maintenance then why buy at Toyota. I will go buy ford 150 dollars of maintenance items at 30k miles. If I had to spend so.much on maintenance then why buy at Toyota. I will go buy ford 150 More

by AK Verified Customer Verified Customer

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The people that work in the service department are awesome sauce. Quick dependable and just plain nice! awesome sauce. Quick dependable and just plain nice! More

by shantru281 Verified Customer Verified Customer

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I drive to Vancouver Toyota for service from Beaverton, OR because I feel the dealership to be trustworthy, transparent, and comfortable while I wait. OR because I feel the dealership to be trustworthy, transparent, and comfortable while I wait. More

by sbrust Verified Customer Verified Customer

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Wasted my time and money. Did not communicate that I needed to bring in my vehicle with half a tank of gas to replicate issue. Also tried to tack on an oil change when I clear Did not communicate that I needed to bring in my vehicle with half a tank of gas to replicate issue. Also tried to tack on an oil change when I clearly said I didn't need one over the phone when scheduling. They could not replicate my problem so they essentially did nothing and tried to charge me full price for the service. I had to negotiate down to half the cost for the service that they did not do. When I talked to the person at the service desk, all he did was read the memo off of the service receipt. I recommended that they try to siphon gas out of the tank (easy 5 min job) and he told me that would cost over $200 for them to do. Terrible service from the entire team. Technicians should be able to think on their feet and solve simple problems, not just follow the script and stop when there's a single hang up. I expect to be compensated when I have to bring my vehicle back in with half a tank so that I can actually get the service I paid for but didn't recieve. More

by mattmindo Verified Customer Verified Customer

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She is fantastic. She deserves every praise in the world. I truly believe that she is the model employee for this dealer She deserves every praise in the world. I truly believe that she is the model employee for this dealer More

by redjacob123 Verified Customer Verified Customer

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Nice people very good service on my Toyota Camry got excellent service I would recommend excellent service I would recommend More

by teresaissmart Verified Customer Verified Customer

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My Tundra was misfiring and the total cost to diagnose and replace the spark plugs was over $700. I thought that was a little steep. When I called in, I was left with the auto-attendant on hold for over and replace the spark plugs was over $700. I thought that was a little steep. When I called in, I was left with the auto-attendant on hold for over 10 minutes before a human answered the phone. When I came in to pick up the truck, one other customer in the room talking to service, and there were 6-7 employees on their computers behind the counter. It took 5-10 minutes to be greeted and served. There was no in person review of the inspection, and several sections left blank. It left me with the impression that my business did not matter, and I left not inspired to ever return. I have used this shop for about 15 years for my vehicles, and most experiences have been good, but the last couple visits, not so much. More

by VEBROWN Verified Customer Verified Customer

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Lack of customer service, overall experience from start to finish was terrible. Took over a week to get a part in. Had a repair done there was initially told that the diagnostic cost would go towards the c to finish was terrible. Took over a week to get a part in. Had a repair done there was initially told that the diagnostic cost would go towards the cost of repairs only to be told that wasn’t the case when it came time to pay. Will never ever go back there for any service. More

by jamienmark1 Verified Customer Verified Customer

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This is my 4th Toyota… great dealer… super maintenance team. Transportation back and forth is top notch. team. Transportation back and forth is top notch. More

by GJNCPAWA Verified Customer Verified Customer

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