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Xavier Ascencio
Xavier Ascencio | Page 20
Service Manager
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
250 Reviews
Xavier "X" Ascencio
Read moreDealership Experience
18 yrs, 8 mos
Industry Experience
24 yrs, 10 mos
serviceLanguages Spoken
English
Spanish
Employee Video
250 Reviews
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250 Reviews of Xavier Ascencio
October 06, 2021
Friendly. They explain everything that’s going to be done to the car and clean surrounding to the car and clean surrounding More
by MARSHA.R
Verified CustomerOther Employees Tagged: Andy Zollinger, William Baumgardner, Travis Cobbs, Margie Bonel
October 03, 2021
I have a 3 yr warranty you would not change it. Disgusting. Never again Toyota Disgusting. Never again Toyota More
by GOLFBROS
Other Employees Tagged: Travis Cobbs
September 29, 2021
Excellent services rendered. Keep it up, looking up for the service. Thank you so much. the service. Thank you so much. More
by CODIA5
Other Employees Tagged: William Baumgardner , Basil Rabie
September 27, 2021
I’m not satisfied with the service they did, they fix my tires instead replacement, they obviously did not use my tire insurance like supposed to tires instead replacement, they obviously did not use my tire insurance like supposed to More
by Savior
Other Employees Tagged: Tom Coppola, Frantz Casimir, William Baumgardner
September 16, 2021
Awesome Customer service. Always friendly, courteous. Goes Above and beyond to explain. Waiting are is always clean. Fresh coffee is a plus courteous. Goes Above and beyond to explain. Waiting are is always clean. Fresh coffee is a plus More
by LOVES2RYDEU
Other Employees Tagged: Andy Zollinger, Travis Cobbs, Margie Bonel
September 12, 2021
Staff was very professional and courteous. The waiting time was also fair..would recommend my friends to buy their next car at Advantage Toyota. A very satisfied customer. time was also fair..would recommend my friends to buy their next car at Advantage Toyota. A very satisfied customer. More
by GHEINSJACQUES
Other Employees Tagged: Andy Zollinger, Frantz Casimir, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel
September 02, 2021
I was informed that if I pay for the diagnosis of my car and I resolve the issue with Toyota I would not need to pay for the diagnosis. I was called by Andy who Informed me that I need a battery and stated and I resolve the issue with Toyota I would not need to pay for the diagnosis. I was called by Andy who Informed me that I need a battery and stated I would need to pay half instead. I confronted him and he became rude when I asked why is that . He the informed me that a camera I had in my car is why the battery is draining and to be sure they will hold it overnight. Andy called me in the morning and informed me to pick my car up I then explained to him I’m still not comfortable about the billing and he stated that I can pay the full 150 but he not refunding the 150 and the cost of the battery. He then stated he can remove my battery And I would need to get a a jump start from outside cause he would make sure non of the guys at Toyota would help me.I then hung up asked for a manager,who I spoke to by Xavier who did nothing to resolve my issues . I feel the best resolution is to trade my car in to another dealer as I just got it January and there is too many obstacles I have been having, they don’t wash your car and use corona as a excuse.The sales representative are rude and no issues are never resolved. More
by LECIAROSE
Other Employees Tagged: Andy Zollinger
August 27, 2021
There was poor communication. The Loaner vehicle was disgusting. I don't think the interior has ever been cleaned which is a nightmare, especially during these Covid times. I was there two days for some disgusting. I don't think the interior has ever been cleaned which is a nightmare, especially during these Covid times. I was there two days for something that should have been resolved in the initial visit. More
by KARLDIEGO
Other Employees Tagged: Andy Zollinger, Travis Cobbs , Angelina
August 13, 2021
Excellent ans fast, no waiting time like other dealers, straight to the point. I was impressed with how fast i came out of service, also they were very friendly. You will see no line. straight to the point. I was impressed with how fast i came out of service, also they were very friendly. You will see no line. More
by tomreyes
Other Employees Tagged: Andy Zollinger
August 07, 2021
The people at the dealership are friendly and efficient. Everything is explained clearly and the work is completed in the time period estimated or ahed of time. Everything is explained clearly and the work is completed in the time period estimated or ahed of time. More
by subtlenergies
Other Employees Tagged: Andy Zollinger, William Baumgardner, Margie Bonel
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