Xavier Ascencio | Page 3

Xavier was incredibly helpful and quickly took care of my problem. I appreciate the care he took in assessing the issue and dealing with it quickly and appropriately. problem. I appreciate the care he took in assessing the issue and dealing with it quickly and appropriately. More

by nltaller Verified Customer Verified Customer

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I brought my RAV4 in for service the other day. My service advisor was Margie. She kept me updated throughout my wait and was very knowledgeable and polite. My service advisor was Margie. She kept me updated throughout my wait and was very knowledgeable and polite. More

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My property was taken and I’ve yet to receive a call from the manager about it!!! the manager about it!!! More

by SHARQMB Verified Customer Verified Customer

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ABSOLUTE WORST SERVICE EXPERIENCE I took my pristine 2024 4runner with less than 3,500 miles for an oil change and a tire rotation. I also inquired about installing factory crossbars that I had purchase 2024 4runner with less than 3,500 miles for an oil change and a tire rotation. I also inquired about installing factory crossbars that I had purchased a while ago. I never installed them fearing that I would scratch the paint removing the roof rail covers. The biggest mistake I made was trusting my service advisor who assured me that I had nothing to worry about. After waiting almost 3 hours, I was finally told my car was ready. By the time I paid my car was left outside with the door open and no one in sight. I almost left after simply glancing at my newly installed crossbars. Luckily, I decided to take a closer look. To my dismay I found a dent nearly the size of a golfball above the driver side passenger window and of course the paint was scratched. I ran back inside the office but my service advisor was on the phone. A manager came outside and told me he's surprised this happened because the technician that worked on my car is "one of his better guys." I'm guessing one of his inferior techs would have also smashed my windows?? After the manager found another dent above the driver window he simply told me that "his dent guy can fix it." Upon further inspection, I have scratches and dents under all 4 roof rail covers. It's almost as though the technician used a crowbar to take off the covers. Complete disregard for my vehicle. I sincerely recommend thinking twice about servicing your car here and if you do, take a look at your car before you pay the invoice. *UPDATE After posting my review I received a call from Service Manager Xavier Ascencio who was very professional and seemed genuinely concerned about my negative experience. He asked me to bring back my vehicle so that a body shop can make the necessary repairs. Although I'm frustrated that my new car has to have dent repair and paint work simply because a Toyota technician lacked minimal consideration while attempting to complete a simple task, Xavier had a loaner car ready for me since the repair will take 1-2 weeks. I will be updating this review again once my 4runner is returned. **UPDATE #2 Repairs were completed by the body shop 9 days after leaving it at the service center. I picked up my vehicle the following day. Credit must be given where credit is due. Of course, I'd rather not have my car dented and scratched in several places by a technician in the first place, but all things considered, management rectified the situation to the best of their ability. The body shop did exactly what they said they would do. Thanks again to Xavier Ascencio for coordinating this effort. Much appreciated. More

by jcalde107 Verified Customer Verified Customer

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I am going to call you. I had a terrible service experience, particularly with your service advisor James Dussap! Might even be the worst experience ever ( I’m 71). He is I had a terrible service experience, particularly with your service advisor James Dussap! Might even be the worst experience ever ( I’m 71). He is a poor example of what a service advisor should be. I will go into more detail when I call you. Isn’t it a pity to lose a customer, his friends and family, who own Toyotas, because of your employees attitude? I want the owner of Advantage to know what happened as well! Thank you Joel Bieder More

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The staff members were courteous and very professional . There were very helpful and respected my observations There were very helpful and respected my observations More

by UGNJOKU Verified Customer Verified Customer

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Pot rip off wanted charge 1200 to fix the car we didn’t do it do it More

by ruby17mets Verified Customer Verified Customer

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Andy took good care of my vehicle thank you so much. I brought my car in and got it back quickly I brought my car in and got it back quickly More

by angelallits Verified Customer Verified Customer

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They are quick reliable and knew what the problem was and fixed the problem so I was very pleased with Toyota fixed the problem so I was very pleased with Toyota More

by JASONELLIOTT1981 Verified Customer Verified Customer

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Xavier was excellent. He gave me a loaner car when service advisor told me there were no loaner cars and had to wait two weeks. I needed my car for work. I am very thankfu He gave me a loaner car when service advisor told me there were no loaner cars and had to wait two weeks. I needed my car for work. I am very thankful to Xavier More

by Carinmcburnie Verified Customer Verified Customer

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