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Yoko Tsutsui
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Yoko Tsutsui | Page 10
Digital Retail Representative
Lexus of Akron-Canton
1000 Interstate Parkway
Akron, OH 44312
114 Reviews
Dealership Experience
2 yrs, 9 mos
Industry Experience
2 yrs, 9 mos
Languages Spoken
English
Japanese
114 Reviews
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114 Reviews of Yoko Tsutsui
July 12, 2022
The only reason we rated Yoko a 4/5 is that she was relatively new and not as knowledgeable about the Lexus rx450h as we had hoped for. Yoko was extremely courteous and had great communication with us. relatively new and not as knowledgeable about the Lexus rx450h as we had hoped for. Yoko was extremely courteous and had great communication with us. We were disappointed in the fact that Yoko's boss was not very accommodating in making things right with us on discounting after the car appraiser broke our rear window and we had to pay $940 to fix it prior to trading our vehicle in. He was also very pushy about us signing papers for the car prior to the car being on the lot and us seeing it in person. They offered the delivery expert person to be on site when we picked up the car so we could learn all the car technology before leaving the dealership. That person was on vacation when we picked up the car. We were disappointed in the quality of tires that came with the car. The finance department staff was very professional and thorough. We do like the car though. Very disappointed in the whole Lexus dealership experience though. More
by TheSkipper
Other Employees Tagged: Jannelle Giacomo , Jim Vicchiarelli
Helpful 
July 11, 2022
It will be beautiful when they are finished with construction!!! The Salespeople are wonderful!!! Ruth is just fabulous and kept us informed on my cars progress as it was being made! construction!!! The Salespeople are wonderful!!! Ruth is just fabulous and kept us informed on my cars progress as it was being made! More
by Smadlem0011
Other Employees Tagged: Ruth Ham, Shab Tadayon
July 04, 2022
Our Salesperson, Yoko was very responsive and attentive to our questions, going out of her way to help in fulfilling our requests for available vehicles and options. Bottom line, she got us into the vehic to our questions, going out of her way to help in fulfilling our requests for available vehicles and options. Bottom line, she got us into the vehicle we wanted. Finance Manager, Jannelle did an excellent job in easily explaining financial details that otherwise would've been confusing. Sales Manager, Shab was very helpful in overseeing the final transaction. All those involved with the process were appreciated. More
by jsbuckley
Other Employees Tagged: Shab Tadayon, Jannelle Giacomo
June 30, 2022
Friendly, knowledgeable and patient. Yoko understood my priorities and concerns and addressed them. I would recommend her to a friend. Yoko understood my priorities and concerns and addressed them. I would recommend her to a friend. More
by jludwig091
Other Employees Tagged: Jannelle Giacomo
June 08, 2022
For a car dealership, the experience wasn't horrible but I think I received much less on my trade in than I should have and they were unwilling to negotiate on the price of the used car I was buying. It def I think I received much less on my trade in than I should have and they were unwilling to negotiate on the price of the used car I was buying. It definitely isn't a buyers market right now. More
by Ckayc8
June 06, 2022
Yoko was a great communicator and explained everything very clearly. She went out of her way providing us with extra photos of car when asked. She responded quickly to questions. It was one of the best ex very clearly. She went out of her way providing us with extra photos of car when asked. She responded quickly to questions. It was one of the best experiences we have ever had with a salesperson at a car dealership. She is top notch and it was a pleasure. I would recommend Lexus of Akron-Canton to everyone. They go the extra mile to make the car buying experience easy. It was a pleasure doing business with them. More
by susanemkel
Other Employees Tagged: Caleb in Finance
May 17, 2022
Very impressed with how professional and friendly everyone was. My salesperson Yoko did a great job of communicating with me and negotiating the sake of my vehicle. A+! everyone was. My salesperson Yoko did a great job of communicating with me and negotiating the sake of my vehicle. A+! More
by Joel
Other Employees Tagged: Jannelle Giacomo , Scott Gilmore
