Yvonne Russell | Page 99

When arriving to have my vehicles serviced (we have a TLX and an RDX) someone always greets me quickly, writes up the order, and invites me to get comfortable in the customer lounge if I am waiting for the v and an RDX) someone always greets me quickly, writes up the order, and invites me to get comfortable in the customer lounge if I am waiting for the vehicle. The service is usually completed in the time stated. Yvonne checked me out this time. She was very cordial and explained what work was done and what I should consider having done during the next visit. Very helpful. More

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My primary reason for this email is to highlight your complementary oil change program. I received the notice to come on in for the change. I went on your website to schedule the visit. In going thru complementary oil change program. I received the notice to come on in for the change. I went on your website to schedule the visit. In going thru your website steps, there was no option for selecting the service. The only option was to select one of the non-free service options. I put a note in your system that the serviced I needed was the free oil change. I put a note in the car advising the Service depart again that we only wanted the simple oil change. My car was serviced today. We sincerely appreciate your pick-up and drop-off service; it sets your dealership apart from competition. I then received an email from Ms. Russell saying the car is ready and please use the app to pay for the service. I called the phone number on the email and was connected to one of your Team but not the service department. Your customer service representative said she would call them about the situation. I gave her my cell number. I then received another email from Ms. Russell asking for payment. I replied via email and asked she call me. When I explained the original email and the fact the website had no option for selecting the complementary oil change, she told me “ We don’t do that as everyone would select that option” She was sarcastic which was an issue with me. She asked that I send her the email of the complementary oil change! I could not believe this process. May I suggest you add an option for oil service for new cars under warrantee for customers to click. I hope you can get the process improved before my next visit. Finally, this is not about the cost of $60. It is the principle. I owned some 6 Ferraris in my lifetime plus a lot of other show cars. I have the funds but don’t like bait and switch tactics. I hope you understand God’s Blessing on you and company Chris McAuliffe More

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Always great and honest service. I wouldn’t go anywhere else to get my car serviced. Thank you for the consistency in service each time. else to get my car serviced. Thank you for the consistency in service each time. More

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Professional and courteous. I would recommend Jackson Acura to anyone looking for a new car Acura to anyone looking for a new car More

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Terrific service also very clean and professional. Great price Terrific service also very clean and professional. Great price Thanks again See you again very soon ! price Terrific service also very clean and professional. Great price Thanks again See you again very soon ! More

by ste7endm Verified Customer Verified Customer

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Great service, professional staff, excellent waiting amenities, timely completion of service, and bonus car wash which saved me time. amenities, timely completion of service, and bonus car wash which saved me time. More

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Yvonne was so nice. They took my car on time and had it ready when promised. My car was cleaned and serviced. Thank you Yvonne ready when promised. My car was cleaned and serviced. Thank you Yvonne More

by jay_hagan Verified Customer Verified Customer

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Yvonne and mechanic Brian were wonderful and very accommodating. Excellent and speedy service! Pick up and delivery car service was timely and sincerely appreciated. Hal Burke accommodating. Excellent and speedy service! Pick up and delivery car service was timely and sincerely appreciated. Hal Burke More

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It's always a pleasure going to Jackson Acura. My husband and I made a date of it - he brought in his 2022 MDX for his first oil change, and I brought in my 2020 RDX for my 10,000 service. Yvonne is always a and I made a date of it - he brought in his 2022 MDX for his first oil change, and I brought in my 2020 RDX for my 10,000 service. Yvonne is always a pleasure to work with! More

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Yvonne was very efficient during the service visit. She arranged to drop me off and arranged to delivery the vehicle at home. Excellent service and attentive to your vehicle needs. Exceeds expectation. arranged to drop me off and arranged to delivery the vehicle at home. Excellent service and attentive to your vehicle needs. Exceeds expectation. More

by ay02 Verified Customer Verified Customer

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