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I was told the oil change and tire rotation was part of warranty and then boom u guys charge me 99$ when I had a oil change already two months ago , and the sticker on windshield says it clearly warranty and then boom u guys charge me 99$ when I had a oil change already two months ago , and the sticker on windshield says it clearly More

by FIFI_AYY Verified Customer Verified Customer

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Abby Luna was a big help during the process of buying the truck. It took me 5 months to get the truck but she kept in touch with me with updates truck. It took me 5 months to get the truck but she kept in touch with me with updates More

by RBIZ45 Verified Customer Verified Customer

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Great Service! Professional, knowledgeable and personable. Great Price on Certified Camry. We look elsewhere but purchased at Hackensack. I took extra business card Professional, knowledgeable and personable. Great Price on Certified Camry. We look elsewhere but purchased at Hackensack. I took extra business cards to hand out to friends and family. I recommend this Dealership to everyone. More

by KPAWSON23 Verified Customer Verified Customer

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Shayan was a great sales man he make paying easy we walk out with what we wanted walk out with what we wanted More

by LOCKHARTJANE Verified Customer Verified Customer

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Ariel was very helpful and knowledgeable. He didn’t pressure me with making any decisions and explained the process. I went into this very stressed and left excited and happy. He didn’t pressure me with making any decisions and explained the process. I went into this very stressed and left excited and happy. More

by JMELREYES89 Verified Customer Verified Customer

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Have never had a faster easier experience at a car dealership. Amazing staff and incredible service. dealership. Amazing staff and incredible service. More

by nevi414 Verified Customer Verified Customer

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Pleasant, easy, and everyone was very helpful. Abby, our salesperson was terrific and she made the sale very easy and affordable to our needs. Abby, our salesperson was terrific and she made the sale very easy and affordable to our needs. More

by R.ORSO61 Verified Customer Verified Customer

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I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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Great service and very helpful. Everything was smooth. Abby was great and I had everything taken care of at the time of pickup. Everything was smooth. Abby was great and I had everything taken care of at the time of pickup. More

by alejanjr23 Verified Customer Verified Customer

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Santiago Help me get the car I wanted, he got me the car with exactly everything I ask for with exactly everything I ask for More

by RAMONSITOS84 Verified Customer Verified Customer

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