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138 Reviews
138 Reviews
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138 Reviews of sales sales
Verified Customer
September 15, 2023
It’s illegal in NJ for a car dealership to profit of car registration and title fees. I was overcharged and I am entitled to a refund and no one is responding. The finance manager has been unhelpful registration and title fees. I was overcharged and I am entitled to a refund and no one is responding. The finance manager has been unhelpful More
by Admira
Other Employees Tagged: Chayanne Pena, Michael Burden,
September 02, 2023
While the staff were friendly, no one seemed to know much about the vehicles. I did not encounter a single person who was able to answer my questions about features on the the car. I live in Manhattan and about the vehicles. I did not encounter a single person who was able to answer my questions about features on the the car. I live in Manhattan and have the opportunity to visit many Toyota dealerships within a short drive. So, before I chose to visit your dealership, I looked up the car I was interested in on your dealership's website to find out how many you had currently in stock. The website told me that 9 cars were in the "available inventory" list. However, when I arrived, the associate told me she was unsure if any were in stock or available. She seemed to need to pull some strings to get us the opportunity to test drive a single model, but she did not come with us on the drive. I was excited to learn what kind of features the new Toyota's have, since I haven't bought a new car in 6 years or so. However, she did not offer any information or seem excited to tell me about the car. I directly asked her to tell me about the car and its features, and she offered to print me out a spec sheet "if I wanted." I never received this printout. I ended up purchasing the car because I do believe I got a very reasonable price. The associate left me waiting to talk to the accountant for an hour. The accountant was professional and fast, but could not offer me any additional information on the toyota care and told me to simply consult my users manual for questions. After the transaction, a different associate was given to me to show me around the features of the car. He insisted I download the app without mentioning that it would cost money after a month trial period. When I asked him how much it cost, he gave me incorrect information, and did not know about the promotional offers that you offer (I found those later online myself). He had no idea what any of the buttons or features on the wheel were and even resorted to reading the owners manual to me while I sat next to him in the car. He was kind and well meaning, but kept explaining to me that he was "still learning." I eventually just thanked him so I could go home, but I still don't know how to use the cruise control, and I only found out about the lane departure assist and other features from reading the manual myself. I can't turn on my FM radio or change my speaker settings and the bass is turned all the way up. While going through the glove compartment, I found a "new vehicle delivery checklist" that is empty and unmarked. No one went through this with me. Reading this, I have a comprehensive list of all the things that were not done. Do i have Sirius radio? Do I not? How does it work? I'm not sure what my maintenance schedule is, or when I should first bring it back. They did not even give me information on their service department, but you can be sure I will not be coming back for service having this mediocre experience with the sales. I appreciate the smiles, but I can only hope that with more training of the staff on the cars they are trying to sell, that future customers will have a better experience. More
by CASSANDRARPHILLIPS
August 30, 2023
The entire team was fabulous. Abby, and Jay went above and beyond to help me complete the transaction. I would highly recommend this dealership. They were fantastic. Abby, and Jay went above and beyond to help me complete the transaction. I would highly recommend this dealership. They were fantastic. More
by josiefisher56
Other Employees Tagged: Jay Rim , Abby Luna. Steve Rosen(?)
June 12, 2023
Purchased a used van but there were some defects that I had to take the van back to correct. They are charging a premium price for their vehicles but the quality was poor. I’ve owned a few Toyotas and was had to take the van back to correct. They are charging a premium price for their vehicles but the quality was poor. I’ve owned a few Toyotas and was suprised. More
by JCARRILLO1979
Other Employees Tagged: Michael Park
April 01, 2023
Very professional. ,and friendly environment. I would recommend it to my friends. This is my 5th car from this dealer. Thank you. . ,and friendly environment. I would recommend it to my friends. This is my 5th car from this dealer. Thank you. . More
by BUENOMARC
Other Employees Tagged: Juan. Forgot his last name.
March 25, 2023
Staff friendly professional and courteous. Go out their way to assist their customers. We appreciate all of you Hod Bless. TY All. Go out their way to assist their customers. We appreciate all of you Hod Bless. TY All. More
by WALLACE5008thave
Other Employees Tagged: John Reyes
January 30, 2023
I won’t be doing any more business with this dealer. I don’t recommend doing business here. Shady liars. Be careful of the documentation fee. Their advertised doc fee online is $449 but they’ll charge y I don’t recommend doing business here. Shady liars. Be careful of the documentation fee. Their advertised doc fee online is $449 but they’ll charge you $499. Also watch out for them overcharging you for state registration fees. They’re legally not permitted to do that. I raised this issue with them multiple times and they told me no refund but the receipt from the DMV and what they charged me clearly shows a discrepancy. I also don’t recommend relying on them to pay off your vehicle in time. I ask basic questions and they can’t even answer it. It’s better to just pay it off and then trade it it. I have reached out to this dealership with no response. It’s sad that I have to resort to reaching out to the NJ Consumer Affairs/Attorney General. More
by Admira
Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz , Chayanna Pena
January 14, 2023
The salesperson (Abigail) was phenomenal! She was honest and responsive and more importantly respectful. What I'm assuming is the sales/finance manager, (the man who went over the paperwork a She was honest and responsive and more importantly respectful. What I'm assuming is the sales/finance manager, (the man who went over the paperwork and finances on closing) was extremely rude and I left really upset and still thinking of that incident even today. I understand that it's their job to upsell insurance but after several attempts of me saying I'm not interested, he started gaslighting me and questioning my judgement. After I told him to stop trying to sell me the insurance because I'm not interested, he changed his behavior towards me and did not say a single word. He didn't even thank me or even say bye to me when I finished signing the paperwork. I would not shop there again if he were still there. More
by Julie
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