Albany Ford Subaru Saleen

Reason for Visit: Service

I recommend this dealer: No

My Review of Albany Ford Subaru Saleen:
I took my sister's Subaru into this dealer as a favor to her. I did not feel positive about this dealer from the start, but since I did not have anything solid to complain about, and my sister had been taking her car here, I respected her wishes and took it in here.

I need the ignition re-keyed. This dealer did the lazy job and simply gave me a new ignition key without matching it to the door keys. They tried to pass this off as "standard" and did not even brief me on my options or ask what I wanted. When I complained, they told me again this was "standard." I spoke to the manager several times and the best she could offer me would be to return the car to its original state. She emphasized that this would be "free of charge." This was after the car had been in the shop for 4 days. In addition, my sister had spent over $1400 servicing her car there in the past year. I found this whole process absolutely appalling! The mechanics had done a sloppy job and charged for it. They assumed that since I am a young woman I would not know any better, and when I did and spoke up, the customer service was just terrible. My sister immediately switched dealers after this experience. Not only would I NOT recommend this shop, but I would go out of my way to tell someone to avoid this crooked dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Albany Ford Subaru Saleen:
I tried to buy a Subaru from this dealer a couple years ago - the worst experience ever! I was living in Chicago and moving back to the Bay Area and wanted to get a California car so there would be no problems and no extras to put on. They just screwed me around. Took my drivers license when I asked for a price and then left me for approximately 2 hours. No one to ask anything, no way to get my drivers license back. Then they just came back and said they didn't think I was serious. We'll I eventually bought my Subaru. When my sister bought her WRX and I bought my next car we drove out of our way to avoid these sleezy sales people.

Service is lousy too. When my mechanic tried to order parts, they lost the order, and were consistantly just plain rude.

I will run from this business forever, so will all my family and friends. Too bad to because I live quite close to the dealership now.

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