Albany Subaru

My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

Very helpful and accommodating. Very friendly and very knowledgable in explaining the purchase process. They do their best to the customer happy. I would definitely recommend this Very friendly and very knowledgable in explaining the purchase process. They do their best to the customer happy. I would definitely recommend this dealership to my friends and family. More

The thinks I like are that the staff are very friendly and helpful. When I complained that the charges were much more than was initially quoted, they adjusted it to my satisfaction. My concerns were tha and helpful. When I complained that the charges were much more than was initially quoted, they adjusted it to my satisfaction. My concerns were that when I picked up my vehicle the electric window that had been working fine wasn't working. To their credit when I brought the vehicle back, the technician immediately fixed the window. The cost of the repair seemed high and the part that was replaced that cost nearly $1000 was not returned to me. I have been bringing my vehicle here for service since I first purchased it. I always have had my oil changed here since they do a multipoint inspection which I like. More

Albany Subaru has been great when it comes to vehicle services. Responsive, knowledgeable, and friendly staff! Subaru vehicles, not so much. This is my second Subaru in 6 years (new 2017 outback and cert services. Responsive, knowledgeable, and friendly staff! Subaru vehicles, not so much. This is my second Subaru in 6 years (new 2017 outback and certified preowned 2020 Ascent) and both have been riddled with issues; oil seepage around engine, broken axle, electrical glitches, wheel bearings, ball joints, tie rods, and transmission issues. No more Subarus for us! More

Good service with a friendly staff who work hard to meet their customer's needs, their customer's needs, More

I have nothing but praise for Albany Subaru. The staff are friendly and efficient, the service is timely, and the facilities are clean and organized. Highly recommended. The staff are friendly and efficient, the service is timely, and the facilities are clean and organized. Highly recommended. More

Helpful team of techs and admin. Quick turn around for my outback for tire rotation and service checks Quick turn around for my outback for tire rotation and service checks More

Quick and easy service as usual! The hour flies by while I work in the lounge The hour flies by while I work in the lounge More

I inherited my father’s Subaru Outback, which he purchased and had serviced here. When that car was almost 20 years old, I purchased my Subaru Impreza. I have had many years of excellent service ove purchased and had serviced here. When that car was almost 20 years old, I purchased my Subaru Impreza. I have had many years of excellent service over the years and am happy to put my trust in Albany Subaru. More

It's a no nonsense dealership with folks who listen to your needs and wishes. Clear communication. your needs and wishes. Clear communication. More