Albany Subaru - Service Center

Excellent initial service process. Was provided with a specific time frame to anticipate picking up the car. Well described service plans Was provided with a specific time frame to anticipate picking up the car. Well described service plans More

Efficient, friendly, great waiting room. I purchased my vehicle at Albany Subaru and found the sales team to be equally wonderful. I never feel suspicious that I'm being taken. The custome I purchased my vehicle at Albany Subaru and found the sales team to be equally wonderful. I never feel suspicious that I'm being taken. The customer on the right says it would be nice to provide a courtesy car wash - I would even pay for one! But if you want to give us a perk, that would be awesome! More

Great service, and are super friendly, and they are very responsive. Not the cheapest but the work is quality responsive. Not the cheapest but the work is quality More

Best customer service. Jay is always the best. Clean waiting room with big windows. Thanks Jay is always the best. Clean waiting room with big windows. Thanks More

Clean and quiet lounge Courteous staff Would be nice to provide courtesy car wash with service. to provide courtesy car wash with service. More

Albany Service Center did efficient work servicing my vehicle while I waited in their waiting room. vehicle while I waited in their waiting room. More

Honest, reliable, and kind. I’m so glad that I chose Albany Subaru, they handled the warranty repairs on my Crosstrek quickly and expertly. I’m so glad that I chose Albany Subaru, they handled the warranty repairs on my Crosstrek quickly and expertly. More

The Albany Subaru Service Center provides excellent service! Everyone I encountered was super kind, helpful, and very professional. service! Everyone I encountered was super kind, helpful, and very professional. More

My experience with getting my wind shield replaced was as good as it could be. good as it could be. More

My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More